192 Customer Reviews over 5 pages
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- Location
- herefordshire
- Reviewing
- Gigaclear
- Date
- 2024-03-26
- Comments
-
An absolute disgrace of a company. How do you get a company, to which you pay for a service , to fix a phone line when it's not working? The answer is you can't when it's Gigaclear. I'm disabled, have been without a phone which I rely on for 4 days, they keep telling me to re-boot which doesn't work and won't call me back on my mobile which is pay-as-you-go and costing a fortune. I'm distressed and vulnerable and they don't care!
- Location
-
- Location
- Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2023-03-16
- Comments
-
Hopeless! Install date booked, confirmed by email. No engineer attended. Spoke to Gigaclear via chat to find the install had been cancelled. This cancellation was never communicated to me. Gigaclear unable to give a new date. Communication appears to be an issue. Obviously I can't comment on the internet speed and reliability. Not a good start!
- Location
-
- Location
- Chipping Norton
- Reviewing
- Gigaclear
- Date
- 2021-10-18
- Comments
-
I've seen the promised 300Mbps using the BT Wholesale Speedcheck tool on about 3 occaisions. Other occaisions it's been really consistently below 100Mbps and often below 20. Service desk are extremely unhelpful, simply trotting out the same mantra "we only garauntee 300Mbps on a hard wire to our router" In the last week it's been so bad I've been dropped out of conference calls (without video) on three occaisions
This morning I have barely 10Mbps wifi standing right next to their router.
DON'T BUY
Utterly disappointing
- Location
-
- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2022-09-23
- Comments
-
My internet went down over a week ago and still no-one has come out to fix it. I had an appointnment booked for today for an engineer to come out and it has now been changed to 29th September. Four times their Customer Operations team told me they would phone me back to let me know if I could get an earlier appointment and not once have they done so. They are shocking and I have cancelled my direct debit after only two months with them!
- Location
-
- Location
- Newbury
- Reviewing
- Gigaclear
- Date
- 2019-09-23
- Comments
-
I paid for the top package: 1000Mb/s
I've never got anywhere near that, the fastest speed I got was comparable to BT packages for a third of the price.
But the worst thing about this company is the customer service! Just appalling... You'll be pissed around departments, until nobody answers, you'll never get a call back, and the staff are rude unless they're trying to make a sale. Stick with BT & Virgin Media.
- Location
-
- Location
- Launton
- Reviewing
- Gigaclear
- Date
- 2023-07-25
- Comments
-
The worst internet provider EVER. Internet breaks once a week on a regular basis for various reasons. I am spending £40 monthly on BT wifi because I work from home and Gigaclear is failianing regularly.
AVOID GIGACLEAR !!!
- Location
-
- Location
- Northampton
- Reviewing
- Gigaclear
- Date
- 2022-09-08
- Comments
-
Had an installation date booked but wasn’t until we rang to customer service to find out why nobody had turned up, that someone from Gigaclear had been in our area 2 weeks prior and there is a fault in the area. We cancelled our current provider on that day, so of course we now have no internet and unable to work & no confirmed date arranged.
The customer service when we eventually got through (30 min wait) was pretty poor to say the least.
This is probably my 2nd ever review on a company, that’s how poor this experience has been.
- Location
-
- Location
- Broxbourne
- Reviewing
- Gigaclear
- Date
- 2021-11-18
- Comments
-
I’ve had Gigaclear 300mbs for a couple of months and it is exactly what it says. Excellent speed and reliability.
- Location
-
- Location
- Forest of Dean
- Reviewing
- Gigaclear
- Date
- 2023-08-27
- Comments
-
They have a monopoly in our area. After the first 18 months their price went up 300%. When you first pressure their sales team are super friendly and helpful, the renewal team are aggressive and generally unfriendly. As soon as they no longer hold a monopoly I'm gone.
- Location
-
- Location
- Woolaston
- Reviewing
- Gigaclear
- Date
- 2022-12-26
- Comments
-
An absolute shambles of a business. Multiple failures from the start and 6 MONTHS after ordering broadband is still not active. As a fibre installer myself, the failures are not just service related but network related also. If you have an alternative I would suggest you retain your sanity and take it.
- Location
-
- Location
- St Briavels
- Reviewing
- Gigaclear
- Date
- 2023-08-30
- Comments
-
First visit for installation was back in January.Still not working 8 months later.Very poor communication throughout.Road has been dug up 3 times.Finally gave up and when back to phone line internet.
- Location
-
- Location
- Lydney
- Reviewing
- Gigaclear
- Date
- 2023-10-06
- Comments
-
Fast reliable but renewal prices are outrageous sometimes 300% the price of the initial contract which is broadly the same as other providers. Their renewals 'customer service' team work on an aggressive hard-sell basis. They know they have a monopoly in rural areas, but this is not a nice customer-focused company at all and have a growing awful reputation. Avoid Gigaclear if you can.
- Location
-
- Location
- Castlethorpe Milton Keynes
- Reviewing
- Gigaclear
- Date
- 2022-10-27
- Comments
-
Do not touch them with a bargepole!!! Got connected up to Gigaclear on 15 September. Some 2 weeks later I had my first fault with total loss of connectivity to the house. After spending a joyous hour re-setiing and turning off I was told an engineer was required. Had to wait 5 days but OK cos I was still in notice period with old supplier. Fixed and decent service provided although half promised speed until 16 October when there was another total loss. Reported and was told an engineer would come out but not when. Phoned next day to find out when and was told that there is a fualt in a box for which they did not have the part and that would be fixed 5 days later. Needless to say 5 days later although they fixed the box I and others still had no connectivity and still do not now. I have been promised an engineer on 1st November some 17 days without any internet )(assuming they think it). Customer service has been apalling and there is no escalation. I will break my contract at the first opportunity
- Location
-
- Location
- bristol
- Reviewing
- Gigaclear
- Date
- 2024-01-24
- Comments
-
Outstanding all round
- Location
-
- Location
- Derbyshire
- Reviewing
- Gigaclear
- Date
- 2023-09-05
- Comments
-
Horrendous Customer Care – PLEASE stay away!!
In Jan 2023 I had a call from Gigaclear to say that full fibre would be installed in my area in May/June. I said that I was interested.
In February 2023 I contacted them and said that contract with my existing supplier does not expire until February 2024 and I would have to pay a cancellation fee to change. I proposed that they help me pay the cancellation fee and in return I would change supplier. They said that they could do better than that and give me 6 months free full fibre to trial Gigaclear and run it alongside my current broadband. If, after the trial, I was happy, then I’d change supplier. This seemed like a good deal as the trial would expire at around the same time as my current contract. Assuming Gigaclear proved to be successful in the trial I would swap. I agreed and Gigaclear sent me a contract and I was welcomed to the customer portal.
The fibre infrastructure was completed on our street in July and a week or so after I received an email welcoming me and thanking me for the order. A separate email arrived with a link to book an installation date. Before I could use the link I received a call asking me to pick an installation date. A date was set at Friday 11 August. I was told that I needed to keep the whole day free as the installation could be any time between 09.00 and 18.00 but an engineer would call me approx.. 30 minutes before arriving at the property.
Arrangements were put off, furniture was moved for the drilling into walls and we duly stayed home all day on 11 August. NOBODY ARRIVED, NOBODY CALLED TO APOLOGISE!!
I emailed Gigaclear on Monday 14 August and expressed my annoyance. I received a response apologising for the unfortunate event and stating that it was unclear why the installation didn’t happen! I should enter the portal and book another date. I booked another date on 29 August.
Once again, arrangements were put off, furniture was moved for the drilling into walls and we duly stayed home all day on 29 August. Trying to learn from the previous experience I called Gigaclear mid morning to confirm that installation was due on that day – just to make sure. Yes, everything is fine to go ahead I was told. Yes, it would happen. You guessed it...NOBODY ARRIVED, NOBODY CALLED TO APOLOGISE!!
At the time of writing, 7 days after the last scheduled installation date, still nobody has called to explain, apologise or otherwise attempt to keep me as a customer. Really!!? Do they not have any systems that check through the scheduled installations and follow them up? This is a company that would like my business and hopefully tell others about a good experience so that their sales will expand and the company will prosper. Based on this terrible experience, and I can see from others who have reviewed Gigaclear, the company will not be around for too long and people should stay away from them.
To say that their customer service is poor is a vast understatement. They are terrible, disrespectful and rude.
I sent this review to Gigaclear a few days ago hoping that they might react and call me on an urgent basis. NOTHING, THEY REALLY DON'T CARE!!
By the way, this review is a reflection on the company, not on my initial contact with the company. I'm assuming he realised what type of company he was working for and is now long gone.
P.S. I gave 1 star for speed and reliability but never got as far as actually having an installation!!!
- Location
-
- Location
- Northants
- Reviewing
- Gigaclear
- Date
- 2023-11-28
- Comments
-
I took out a contract back in August and qlmost 4 months later they still had not installed my fibre broadband. I made the mistake of giving notice to my old internet provider and after two installation cancellations, I ended up having no internet at all and lost my telephone number that I had for 26 years. Their communications are dire and emails go unanswered. I am so disappointed because I live rural and was really looking forward to having fibre, but if these treat new customers like this, god only knows what the service would be like once you are with them. Cancelled and wish I had never got involved with Gigaclear who are absolutely useless.
- Location
-
- Location
- Winchcombe
- Reviewing
- Gigaclear
- Date
- 2023-11-22
- Comments
-
When its working its great, but you'll be without internet for days. T&Cs state 28 consecutive days without internet before you can cancel. Will be leaving as soon as my contract is up as its so unreliable.
- Location
-
- Location
- Northampton
- Reviewing
- Gigaclear
- Date
- 2023-10-09
- Comments
-
What an appalling company do not touch, despite several text messages days before advising when they are coming they did not show and made no contact. During the day I contacted 3 times each time being told they will be there. At 5:40 they were contacted again and they advised they were not coming and to rebook
Sorry Gigaclear you have lost another customer - sort your selves out
To top it off the customer services at the end said that the connection hadn’t been done from their box so the engineers won’t have been able to do anything at the address
A disgraceful company
- Location
-
- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2024-02-10
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2022-03-13
- Comments
-
We have had Gigaclear since it was available in our village and have the opportunity to cancel after July this year which we will be doing. My wife plays Bridge online at a high level but the regular drop and reconnection means her game position is lost affecting her league position. I was attracted by the introductory offer and the 300mps (you never achieve this max 120mps via supplied router and we have 3 nodes) my wife says she never had issue with Plusnet at average 30-45mps and why did I change. Roll on July. Customer service is rubbish.
- Location
-
- Location
- Bruton
- Reviewing
- Gigaclear
- Date
- 2024-02-07
- Comments
-
Had a few issues getting connected, but once installed it is very fast and reliable.
- Location
-
- Location
- Berkeley
- Reviewing
- Gigaclear
- Date
- 2023-06-22
- Comments
-
when it works it's great but when it doesn't don't expect a speedy resolution as it won't happen. You'll be left chasing to be told your case has been escalated and you're now in a black hole. BEWARE!
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2024-02-18
- Location
-
- Location
- Northanmptonshire
- Reviewing
- Gigaclear
- Date
- 2023-03-09
- Location
-
- Location
- BISHOP'S STORTFORD
- Reviewing
- Gigaclear
- Date
- 2023-02-28
- Comments
-
Gigaclear have no empathy or concern for peoples safety let alone providing a service,
In November 22 they installed underground fibre to our village and in the process dug up across both our driveways, I was assured by the workman that in a few days someone will return and make good the entrance's as they were left in a very poor state extremely muddy & uneven with no way of walking across safely.
Despite dozens of phone call and emails & providing photos not one person made an effort to call or email back to resolve the dangerous state they left the entrance to my property in. This is despite us informing them my 82 year old mother fell trying to negotiate crossing the mudded entrance and now we have had a more serious injury which i have informed them of . I was promised a senior member of staff would contact me immediately & yes you guess totally ignored again .
So they have left me know choice to go to social media and will be reporting it to our local highways and council.
As a large company and the gravity of the situation i would have expected some care & compassion.
- Location
-
- Location
- Drayton Parslow
- Reviewing
- Gigaclear
- Date
- 2023-06-20
- Comments
-
Service randomly stops working then starts just as.randomly sometimes a day or two days later very frequently. My wife and I both rely on the service for working from home and we are loosing so much revenue from these outages that I have had to have BT Install a service as a back up for when Gigaclear fails.
- Location
-
- Location
- Somerset
- Reviewing
- Gigaclear
- Date
- 2023-07-12
- Comments
-
I signed up with gigerclear over a month ago they said they had technical problems with the engineer so they promised me they were coming out on the 12th of July to fix the problem and they will phone me on the day to make sure I all is okay still no phone call still no engineer phoned up the next day. Couldn’t tell me when engineer was coming. Promise me that they’re phone me back after they talk to the engineer. Still nothing nearly 2 months now and they can’t be bothered to phone you back or help you in anyway cancelling my prescription going somewhere else absolutely crap service and full of liars strongly advise stay away from them
- Location
-
- Location
- Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2022-12-20
- Comments
-
Having waited a month for install, once installed, the broadband service lasted for <60 mins before stopping working. I used the live chat function and was told I’d need another engineer visit. As I was transferring my landline, Gigaclear had initiated the process to transfer from BT, which resulted in BT commencing their process for cancelling their phone and broadband service. I asked Gigaclear if they can reverse the BT cancellation but nope, down to me to waste over an hour of my life to resolve.
I’ve used the “live chat” function on multiple days for updates, to be told “it’s with our engineering team”, but no updates. It’s now been a week, no update from Gigaclear when I might get another installation/repair and no proactive communication from them, all on me to get updates. They have now sent me my first bill for service!! It’s ok though, I can claim compensation for lack of service after 3 business days.
Without doubt, the worst service I’ve ever received for anything. I thought BT were bang average, but on this star scale I’d give BT a comparative 5 stars. Woeful, plain woeful.
- Location
-
- Location
- Bicester
- Reviewing
- Gigaclear
- Date
- 2023-08-30
- Comments
-
Absolutely cowboy internet provider.
Avoid to use this company , rather to pay more and to have your connection on at all the time.
Second time in the month the internet is down ;
First took then 8 day to come and to realise is a error in the system that can be fixed easily.
And now again down the internet and booked someone to come and have a look in 6 days.
So basically 14 in the month without internet and the bill came as normal and on top of this they notified the next bill it will be increased with 2£
Absolutely rubbish internet provider with lots of issues that brings you stress time lost and money if you relay on internet for work.
So avoid this as much you can
- Location
-
- Location
- mitcheldean
- Reviewing
- Gigaclear
- Date
- 2020-08-05
- Comments
-
over 2 weeks now since had install team fit and still have fault and no idea when it going to be fixed. ordered 300mbs line and had fitted. all i got is purple light, told fault and team is fixing, ever time i call in i get excuse. i got billed to as it went blue light for about 10 mins and activated and then went red light. £39 month for no service or connection. id like to give good review and maybe il edit this when or if fixed. tempted to go to ombudsman to have it looked into or cancelled. shame as ISP speed here through bt is slow.
- Location
-
- Location
- Cottingham, Northamptonshire
- Reviewing
- Gigaclear
- Date
- 2019-01-19
- Comments
-
Gigaclear have delivered on all their promises. I am on the 300Mbps package. This speed is delivered consistently when connected to the router via an ethernet cable. The wi-fi signal from the router is less powerful than you get with BT hence the poor reviews seen elsewhere. My stone-built house is challenging for wi-fi and I have therefore installed several wi-fi access points connected to the router by ethernet. I get around 100 Mbps where I have a decent wi-fi signal. I was on BT Infinity 2 and my telecoms/broadband is costing me significantly less than BT for a very much better service now that I have transferred my landline number to Vonage. Customer service has been much, much better than BT: rapid access, helpful advice, and Gigaclear actually deliver what they promise. I had a total failure when the fibre snapped 2 days after installation. Their engineer arrived the next working morning and spliced the fibre. No problems since then.I would thoroughly recommend their service if you have access to it but check their online guides on optimising your wi-fi before taking the plunge.
- Location
-
- Location
- Oxford
- Reviewing
- Gigaclear
- Date
- 2023-12-26
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.