134 Customer Reviews over 14 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-19
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-17
- Comments
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If it was possible to give less than 1* I would. Absolutely disgusted with this company. They have the monopoly in Hull and are therefore charging 3 times what the rest of the company is charging. They also only have 18 month contracts, which is absurd in a university city where all the students will require 12 month contracts, and the fees to reduce the contracts to 12 months are around the £250 mark. Disgusting.
- Location
-
- Location
- hessle
- Reviewing
- KCOM
- Date
- 2017-07-04
- Comments
-
telephone line down,ring customer service,,my equipment at fault,but amazingly begins to function after phone call,internet down,lightstream,ring customer service,amazingly begins to work again after 5 hours.if ever there was a case for the monopolys commission to intervene,its kcom,would leave in an instant if a viable alternative was available
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-01
- Comments
-
Absolutely appalling service. Customer service insists on blaming the terrible speeds on your equipment, yet as soon as they come around to fix anything faulty it starts working again for a few weeks and begins dipping again afterwards. The speed in general is an absolute joke, takes 1-3 minutes to load a basic webpage. Not reliable in the slightest, constantly dropping in and out with no real fix to the situation other than waiting for some unprofessional laughing stock to come boost your speeds for a few weeks. Would not reccommend to my worst enemy.
- Location
-
- Location
- Cottingham
- Reviewing
- KCOM
- Date
- 2017-06-23
- Comments
-
With Kcom's monopoly, customers have the choice of either no internet or Kcom internet. The service never works reliably any 1 day, the speeds vary drastically even the same distance a device is from the router. Extremely dissatisfied but no alternative.
- Location
-
- Location
- coniston, hull
- Reviewing
- KCOM
- Date
- 2017-06-22
- Comments
-
i dont like the fact that i pay monthly for my broadband /tlephone bundle but dont always use it all and kcom cant roll over any unsed data. isnt that classed as stealing from me? other companies are rolling over for uo to 3 years.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-06-06
- Comments
-
Literally the worst broadband in the country. Monopoly power should be illegal, but KCOM wouldn't want that because they know they would immediately go out of business. They overcharge for a broadband that barely gives you internet access. Everyday I have to turn the router off at least 3 times a day because the connection is that unreliable. WHEN CAN WE HAVE MORE OPTIONS FOR BROADBAND SERVICES.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-05-19
- Comments
-
Been stuck with KCOM for far too long! Rubbish speeds, rubbish service. Anything goes wrong it's always your equipment they blame totally unprofessional. Once hull connect arrives I'm GONE!!!
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2017-05-17
- Comments
-
supposed to get 6mbps only getting 1 if im lucky. funny when you phone they boost it to 4 for a few hours
- Location
-
- Location
- holderness
- Reviewing
- KCOM
- Date
- 2017-05-15
- Comments
-
After many months of trying to get broadband, and every possible error being made, Lightstream has been installed, yet my bill shows the old bundle. So I rang, to let KCom know they had got the bill wrong. I expected thanks for letting them know. No thanks, a barely civil response from Customer Services. KCom is so arrogant in its monopoly position. I would like to say my broadband speeds are much improved - but I cannot.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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