134 Customer Reviews over 14 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-05-06
- Comments
-
Expensive, slow and problem with connection every day.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-04-16
- Comments
-
Words can't describe how much I detest this company, HATE is a strong word but is totally fitting for this shambles of an outfit. The customer service is a complete disgrace in every way. Its 2017 and having moved house in the city (living in Hull its true that you literally cannot use another provider and knowing this they have you held tightly by the balls) I have to wait 3.5 weeks!!!! Yes 3.5 weeks for an engineer appointment to wire up my broadband/phone line. So nothing for all that time and the thing is KC know you have no other option and this is completely evident in their shocking and piss poor customer service. Rude, obnoxious and poorly trained call centre staff are the tip of the iceberg in this sub standard monstrosity we have to put up with. On top of everything you also have their disgusting price structure, now with it being 2017 I'd say the majority of people ain't fussed about a landline telephone but these pricks give you no option to opt for just a broadband connection, you HAVE to pay for line rental also, so I have to fork out £50 pm (I don't even have a landline plugged in) just for broadband.... if I had to name the one thing I am most ashamed of about this city it would be far and away KC and everything they stand for. I hope I live to see the day they don't hold us to ransom and we get a choice as I will be the first in line to leave.........
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-04-11
- Comments
-
All i am going to say is this is by far the worse internet provider out there, that's all i'm going to say because if i go more into it i'l get more mad and its just not worth it, DO NOT USE KCOM IF POSSIBLE TOTAL GARBAGE!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-03-29
- Comments
-
Worse internet service in the uk and then No internet since Saturday, complained Sunday, and Monday each time telling me nothing is wrong. Tuesday there's 2 k.com vans out side in the street working on the junction boxes. Wednesday morning my internet is back. Funny that there's nothing wrong yet two vans arrive, and my equipment is no longer faulty. I think k.com tell lies.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-02-23
- Comments
-
If you could have half stars it would all be that but trying to run anything with more than 2 people at a time is so slow it will even cut off connection ties with devices and you can always reliey on it to cut off at times of need, whoever own these are solid criminals
- Location
-
- Location
- North
- Reviewing
- KCOM
- Date
- 2016-12-20
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-17
- Comments
-
Been with 'em for twenty years. Could be a bit cheaper but couldn't everything? Currently on the 250Mbps fibre offering, 1.7GB downloaded in 60 seconds speaks for itself.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-13
- Comments
-
I rent a flat in Hull during the week but live in a big City the rest of the time. There I get the choice of Virgin fibre (have the 200mb link and actually get about 203mb) or BT. With BT you get the choice of Sky, EE, TalkTalk and so on. In Hull you get the choice of KC and take it or leave it... I pay about the same at home for uncapped fibre as I do for ADSL capped in Hull. Now I have been without broadband for over a week as I have a Zyxcel router. Oh the joys of waiting in a contact centre queue. KC you seriously need competition...
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-06
- Comments
-
KCOM should be investigated by the Trading Standards authority for false advertising. Does not provide the service it promises. Says it is building the 'ultra fast city' yet we have the worst broadband speeds in the UK!
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2016-12-05
- Comments
-
Most terrible provider ever. Terrible customer service and the speed is a joke. Been waiting for an engineer for 2 weeks to fit a socket and he couldn't get an access to the DP box and told me that he will be able to come back next day. But when I spoke to KCOM team to explain the situation, they've booked the next appointment in another 2 weeks time!! And it's impossible to change the provider because of their contract and therefore i'm now stuck without any broadband for 4 weeks, and that's in the best case scenario because they've always seem to have some sort of one problem after another, and I can't even go to another provider. Try to avoid, it's not worth it.
- Location
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