699 Customer Reviews over 18 pages

• Reviewer

  Gil Garland

  Location

  Dartmouth

  Reviewing

  NOW Broadband

  Date

  2021-03-17

  Comments

  Avoid like the plague. I didn't get beyond my first phone call. The guy I spoke with was useless. Didn't want to engage with me at all. He chose not to answer one question I asked. All he'd say was "Go to the website", "I'm not an engineer", "I'm not a salesman".
  Basically, take it or leave it. That was his attitude. "I don't give a toss" was how he came across to me.
  If he reflects his company's attitude, well, I don't give a toss either.
  They'll never get my business and if you've any sense, don't risk giving them yours.

• Reviewer

  BB

  Location

  Nottingham

  Reviewing

  NOW Broadband

  Date

  2022-12-01

  Comments

  There are certain mistake we should not make at all. Calling this company in the first place was a very huge mistake for me. After contacting them, the first thing they asked for was a deposited of £20 which I deposited to show my commitment and how
  I really and urgently needed an internet connection in my house, after a while, no contact I have to keep calling and got fed up and said, you know what, could you return my deposit please? I have now finally got a new deal. Then, this company sent me a broadband box and I have ask then how I could return it to them. They have promise to send me a return postage to send it back to get me deposit and this has been 1year now if not more! Please, is there any way you could add like a zyr0000 review?

• Reviewer

  justwannahelp

  Location

  Reviewing

  NOW Broadband

  Date

  2020-03-27

  Comments

  Appalling, rip off, agree to a plan and they then charge you more stating you have not got included calls when that was what you bought. Luckily I did keep proof through topcashback, where I am taking it to CISAS complaint handling as NOW Broadband have not bothered to answer 8 emails of complaint. Terrible customer service, wish I had looked into the terrible service first. A con firm that needs shutting down. Broadband also poor intermittent. Stay away and if too late take it to CISAS and get them fined.

• Reviewer

  Peter

  Location

  Southport

  Reviewing

  NOW Broadband

  Date

  2023-10-02

  Comments

  I applied for now broardband and paid £5 delivery and they cancelled the contract.i phoned them and waited nearly 30 mins and told a refund in 5 days.it never happened. I phoned up nearly 10 days later and spoke to a woman in India who was unhelpful and rude,raising her voice at me.eventully she said 40 to 45 days and I complained.she went away and then said 5 days.i don't believe her.i asked to speak to a manager and she said that's impossible.all I got verify your account.im glad I never went with now.customer service is terrible

• Reviewer

  Laura Thomson

  Location

  Glasgow

  Reviewing

  NOW Broadband

  Date

  2020-05-24

  Comments

  Really terrible experience with Now. I authorized a change to Now a few weeks ago and was told this would go ahead on 28th May 2020 and router would be sent out. Have had an external fault on my phone line and phoned existing supplier for repair and also asked them about the transfer in case this was the problem. They advised me Now have cancelled the transfer. When were you going to tell me?. I have renewed with existing supplier and sounds I had a lucky escape if this is your customer care.

• Reviewer

  Joan muthu

  Location

  Tadworth surrey

  Reviewing

  NOW Broadband

  Date

  2018-11-05

  Comments

  Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall

• Reviewer

  Carmen

  Location

  Glasgow

  Reviewing

  NOW Broadband

  Date

  2018-01-12

  Comments

  Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.

• Reviewer

  Charles O

  Location

  Southeast of England

  Reviewing

  NOW Broadband

  Date

  2020-11-16

  Comments

  After two years of a decent service, my internet speeds began to deteriorate from around mid-2020. By autumn 2020 it's unbearably slow, so I call NOWTV to complain. And what do they do: blame me for 'too many devices connected'. I have had exactly the same number of devices connected to my router the whole two years with no problems at all, and three-quarters of devices on my network are passive switches and sensors. Time to find a new provider; the £2-3 extra cost elsewhere will absolutely be worth it.

• Reviewer

  Laura

  Location

  London

  Reviewing

  NOW Broadband

  Date

  2022-07-19

  Comments

  Worst company ever! Internet keeps disconnecting, sometimes 10 times a day. Speed is slow. Customer service - non existent.
  Avoid at all cost!!

• Reviewer

  Alan

  Location

  Aberdeenshire

  Reviewing

  NOW Broadband

  Date

  2018-08-17

  Comments

  AVOID, AVOID, AVOID, AVOID, AVOID
  This really is a truly awful Internet service provider. When I contacted Customer Services I was put to 3 different advisers and had to explain 3 different times the same issue. They deny all responsibility and do everything they can to avoid a resolve. I have never ever came across such poor customer services, they try and pass the burden of blame elsewhere. One of the best excuses I had when trying to resolve the issue was that I am using the wrong web browser (even though I had tried Microsoft edge, Google Chrome, Internet Explorer & Safari) so I was told to download Firefox and this what definitely, without a shadow of a doubt resolve the problem. Guess what, even after following their advice to the letter it still did not resolve the issue.
  I cancelled account and am now out of pocket.
  This really is the worst provider I have unluckily had the misfortune to subscribe too. Do not be drawn if by any special offers you see on any comparison website, spend a fraction more on another provider if you have to as it will be worth it and you will save money in long run. If I could've gave it negative stars I would've.
  AVOID, AVOID, AVOID, AVOID, AVOID,AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID

• Reviewer

  Ingrid

  Location

  Leicester

  Reviewing

  NOW Broadband

  Date

  2021-02-19

  Comments

  Never paid the cashback and constantly being cut off from the web. Customer services a complete farce.

• Reviewer

  Elinor

  Location

  Thatcham

  Reviewing

  NOW Broadband

  Date

  2021-12-15

  Comments

  I have never been compelled to write a review until now. I have waited 1 month to receive broadband and have finally given up and cancelled my account. As other reviews have mentioned NOW will blame openreach for delays. But I have little belief in that. The contact throughout has been dire and I have consistently had to ring for updates. They may seem good value but that would only be the case if they provided an actual service. AVOID AT ALL COSTS.

• Reviewer

  Jay

  Location

  Reviewing

  NOW Broadband

  Date

  2020-04-14

  Comments

  Painfully slow and impossible to speak to anyone in person

• Reviewer

  Donna

  Location

  Christchurch

  Reviewing

  NOW Broadband

  Date

  2019-11-28

  Comments

  So I am leaving nowtv broadband as i live in a one bedroom flat and the wifi doesn't work in my bed room and i am not going to pay the cancel fee as I've been unsatisfied with the service.

• Reviewer

  BT Sky

  Location

  Derby

  Reviewing

  NOW Broadband

  Date

  2021-01-28

  Comments

  Connected today, no broadband or TV. Customer service kindly told me I shouldn't have used now tv broadband as it's useless and I should cancel and go onto Sky !!

• Reviewer

  Joe

  Location

  Middlesborough

  Reviewing

  NOW Broadband

  Date

  2019-07-04

  Comments

  I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.

• Reviewer

  AR

  Location

  Leeds

  Reviewing

  NOW Broadband

  Date

  2018-08-28

  Comments

  To all Now TV customers please note Now TV is owned by SKY TV!.

• Reviewer

  Zakir farooq

  Location

  Sheffield

  Reviewing

  NOW Broadband

  Date

  2019-11-04

  Comments

  Change you extra without warning and hard to contact them to find number and when you do get through to then they no help also should get 36mb speed but most of time get less like around 24mb sometime even 17mb will be ringing again about that this time absolute garbage disappointed with it.

• Reviewer

  Disgruntled of Middx

  Location

  Harrow

  Reviewing

  NOW Broadband

  Date

  2020-10-25

  Comments

  AVOID, AVOID AVOID!! They lure you in with attractive offers at discounted rates, but what's the point if they can't deliver your broadband on time. Absolutely appalling customer service. These shysters provide connection dates then renege on them. If you want a bunch of clowns masquerading as broadband providers who mess you about, fail to call back with updates (despite promising to) give you misleading information, are truculent, surly and downright unhelpful and leave you hanging in the breeze, then these are the guys to sign up with. However, if you require a competent company, who will stick to the advised connection date, I suggest you look elsewhere. The only saving grace is no contract. I shall be changing provider tout suite. Honestly, save yourself the hassle and take your custom elsewhere. No matter how competitive their rates appear, no service is no service, and is consequently no use whatsoever.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.