Plusnet Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.
Recent Customer Ratings for Plusnet
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5173 customer ratings since 2020-03-06 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3289 Customer Reviews for Plusnet
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
I don't even know where to begin. I call and try to organise wifi for myself and I'm told it will be live in 10 working days. Fine. 10 days comes and goes? I don't have an e-mai, modem or anything never mind my internet. I call. 40 minutes waiting time!! I'm told they can't find the line???? They had to call another company to ask them. Don't know whether to laugh or cry at that. Then they said they'd e-mail with an update. NO update but I have suddenly been 'opted in' for several marketing channels?!!! I then have to call and chase them (another 30 mins) and I'm told they found the line (talk talk told them) BUT FORGOT TO PUT IN AN ORDER FOR THE MODEM!!!!!! So thats been ordered now and I've been told the 17th is when I go live........ I'm a 4th year uni student who's falling behind for lack of internet. And no mention of any kind of compensation. DISGUSTING. Only thing they haven't forgot to do is bill me. |
| |||
| Catherine | Plusnet | 2018-10-04 | ||
Rubbish slow and now I lost my number and it happened when I bought a sim for someone else and it deleted my number |
| |||
| Sajid Javed | Plusnet | 2021-01-07 | ||
customer service is poor |
| |||
| stephen matthews | Plusnet | 2016-12-18 | ||
Very reliable and decent speed but quite frankly the most incompetent outfit I've ever used. Had to make three separate appointments for installation, took a day off each of them and the first two they cancelled without even doing me the courtesy of informing me. When it came time to cancel they said that any outstanding bill would be resolved via Direct Debit yet I have just received an email telling me to pay an outstanding balance or it will be passed on to a debt recovery agency. Their claims about customer service are obviously the product of some jaded and sadistic sense of humour. |
| |||
| ThoroughlyDisatisfied | Plusnet | 2015-02-26 | ||
Avoid avoid Just absolutely shocking terrible so pleased to be out of contract. Just don’t know who to go to now . As they are all pretty crap. But never these ones again ever ever |
| |||
| Ben sullivan | Rickmansworth | Plusnet | 2020-02-07 | |
Im sure there are a few people in the country who are delighted with Plusnet and its fibre broadband service. Unfortunately i am one of the seemingly endless number of those who aren't. Since upgrading to Fibre from a terribly slow standard broadband service i have had not a single hour of regular broadband speed. Plus net technical have basically told me to run 5 speed tests which take around an hour each after fiddling with settings to turn off Wifi on the router etc, god help those who dont know how to do this as they sure as hell dont tell you how to. |
| |||
| asdfghj | 'Fibre Broadband' ... Plus net 'we'll do you proud' | Plusnet | 2016-12-08 | |
My router keeps dropping out. O Saturday between 7pm and 10pm it dropped out 4 times while I was watching Netflix programs. My download speed today Monday 11th Feb is 8.5 Mbs after dark seems to be the worst time for dropping out off line. |
| |||
| mr Cameron Lindsay | 38 St Vincents Close, Littlebourne Canterbury | Plusnet | 2019-02-11 | |
My download speeds are ridiculously slow at 2MB/sec, this though is Usain Bolt when compared to my upload speed. |
| |||
| Ian Cameron | 4 The Stables, Knockomie, Forres, Moray | Plusnet | 2017-12-22 | |
Very frustrating dealing with this company. Spentbover 3 hrs just trying to contact them. I switched from BT and plusnet failed to send a router. "Customer services" said their tech team would make sure I could use BT router then cut me off entirely!!! No phone or broadband for 9 days. Contacted BT to rejoin and they can't get me back up until 30dec !!! Avoid plusnet like the plague. |
| |||
| Ewart Morgan | Abercych | Plusnet | 2015-12-13 | |
If you're considering using Plusnet, take it from me, go elsewhere! The phone line is fine, but the broadband is atrocious. It spends more time off than it does working, and every Friday it is off for at least three hours. |
| |||
| Simon | Abercynon | Plusnet | 2015-11-08 | |
Absolutely shocking.. I get 1mbps upstairs on my smart TV and that with all other devices turned off. Rang them on and off for nearly 11 months. When I tried to cancel they put me on hold for nearly an hour each time I called. Still not got anywhere with them. Total nitemare of a provider.. next step is to cancel direct debit and launch their router in the bin |
| |||
| Jamie | Aberdare | Plusnet | 2018-10-21 | |
Customer service was perfect. Had to wait a while to get through to a technician but they made it clear that there would be a wait at the begining of the call. Once through, "Faz" was fantastic. He was very patient and polite and talked me through everything. He was very knowledgable and explained everything very simply without patronising. All in all truly excellent customer service. |
| |||
| Panicky technophobe Student | Aberdeen | Plusnet | 2014-11-10 | |
PlusNet website is a disaster - there is no simple email address to contact them and telephoning requires the patience of a saint! |
| |||
| Muriel Wyness | Aberdeen | Plusnet | 2018-07-28 | |
Terrible customer service, bad technical support. They all lie if they don't know the answer to a question. If you have a connection issue they will blame it on your router. When you buy a new router they blame it on your line. When you wait in and the engineer finds no fault at you end. They'll make needlessly disconnect you phone for days then say they have send the Engineer out again, "forgetting" that he was only here a few days ago. Eventually they discover the numerous faults at their end. Faults are always at their end! Then when you decide to leave Plusnet you suddenly you start experiencing the same unreliable connection that you had 6 months ago. Then they lie... Occasionally you get someone who isn't as thick as two short planks but that's very rare. Don't use them and watch out for other so called providers that are "serviced" by Plusnet too. |
| |||
| bob | Aberdeen | Plusnet | 2018-03-11 | |
STAY AWAY! Dreadful customer service, I set up PlusNet for my 84 year old father, it was only supposed to be £22.99 per month but they took nearly fifty pounds out of his account. They appear to have taken over his pay as you go mobile and are charging for that when his mobile number was never included in what I set up. When I contacted their customer services I got a woman with a foreign accent which was so strong I couldn't understand her but she refused to discuss the account with me because I wasn't the account holder (even though I'd set up the account and my father wouldn't know any of the details if they'd spoken to him directly). I asked to speak to someone in charge and she refused to transfer me, she talked over the top of me constantly and ultimately refused to deal with me even when I'd explained the situation. DREADFUL....ABSOLUTELY DREADFUL! |
| |||
| Bev Morris | Aberdeen | Plusnet | 2020-09-23 | |
I had been with Plusnet for 17 long and expensive months and had just one month to go of an 18 month contract when I was moving house. |
| |||
| KC | Aberdeen | Plusnet | 2017-02-23 | |
Absolutely appalling service. How can as service provider company operate on this low level of competence is beyond me. I received an e-mail telling me I have overdue cancellation charges to pay. It included a phone number to phone and to settle the changes. I phoned in only to be told that they no longer take payments over the phone. Not a big deal, the automatic answer points me towards a website called plus.net/pay to settle the bill. I type it in and of course it comes back with an error. Left with no other options I am phoning in again, am told the waiting time to speak to an advisor is currently 15 minutes. I have already been waiting 35. Plusnet, I suggest you sort out your service because you will have no customers left. In today's world filled with broadband companies and choice, you really need to rethink the way you treat your customers. |
| |||
| Alexandra Pavelekova | Aberdeen | Plusnet | 2017-09-07 | |
Terrible! I would not recommend them to anyone. It took 8 weeks and endless phone calls to listen to incompetent customer service dance round questions and give false promises about getting sending an engineer to fix the wifi. After so many pathetic excuses and promised dates I cancelled and then got my wifi up and running BT within a week. Plusnet will do you proud? They did anything but that...absolute waste of time and money! |
| |||
| Conor Coull | Aberdeen | Plusnet | 2018-03-02 | |
Would not recommend plusnet. Compete disaster from begin to end. Order went though wrong, had three missed visit from BT openreach to change from previous supplier. Was out of broadband for a week as a result. Speed is stockingly unreliable. 10mb is the normal speed, but will suddenly drop to as low at 100kb. Making steaming video or even web browising impossible. Completly useless. Extemely dissatisfied with this company. |
| |||
| Dave | Aberdeen | Plusnet | 2016-01-26 | |
A total disaster. The phone and broadband activation day came, the phone got connected but the router didn't arrive. I called them only to find out (after 45 minutes listening to music) that "the router had been cancelled" because there is no fibre available in my area!!! Keep in mind that my fibre broadband from sky was working till 2.00pm that day! I was offered a simple copper broadband that could be installed in 4 days! No explanation why I was not notified about this "issue" before hand and as usual the cheap and with no substance "apologises" and "sorries". |
| |||
| Ioannis | Aberdeen | Plusnet | 2016-03-16 | |
Switched to Plusnet from BT. Phone line disconnected/reconnected as scheduled but no broadband for four days. No contact from Plusnet. Finally used chat and agent said the activation was stuck in a queue. Obviously a queue they expect the customer to drive rather than any quality control service on Plusnet’s part. Agent chat disconnected while waiting for the agent to respond. Pathetic start. The lesson is contact Plusnet support immediately and constantly, don’t wait for their processes to notice that something’s wrong. Now connected, interestingly at more than 10mbs slower than the BT connection. Hopefully this will increase as the line is trained over the next 10 days. Meh. |
| |||
| Bill Em | Aberdeen | Plusnet | 2019-03-18 | |
Avoid at all costs! |
| |||
| Rachel | Aberdeen | Plusnet | 2015-06-16 | |
My broadband connection is unstable and unusable at times. If at first they don't succeed in fixing a fault they make you wait a while and repeat the same process(weeks). Obviously this does not work. So they will try to send out an Engineer again, make you wait again for another 5 hours and charge you again and the fault will still not fixed! It is also expensive to to phone using my land line. Long waiting times for support calls to be answered. only saving grace here is that they have a 0800 number so you can call support for free. Steer clear and do not sign up with Plusnet. |
| |||
| Bob | Aberdeen | Plusnet | 2017-10-02 | |
Atrocious customer service. If a human being can answer the phone at my national banking service within 3 rings, why does it take Plusnet 45 mins plus? And their Live Chat is never available as there are no customer services representatives. Appalling. I'd like to query my last bill but I can't because I can't contact anyone. |
| |||
| Nicki | Aberdeen | Plusnet | 2017-12-06 | |
I have been with plus net for over a year and I was very happy with the service until I moved house!! |
| |||
| Louise | Aberdeen | Plusnet | 2015-04-04 | |
Webmail barely works. Customer service unhelpful. Wifi cutting out daily. Lucky to get 1MG download. |
| |||
| Sam | Aberdeenshire | Plusnet | 2018-01-10 | |
Truly appalling customer service. When tried to complain was transferred around several departments. No one seems interested in the customer experience. This may have started out as a good company but now they are at the rock bottom along with BT |
| |||
| GC | Aberdeenshire | Plusnet | 2017-03-27 | |
I tried to join plusnet but they cannot even sort the line out so I have cancelled my order. second rate!!!! |
| |||
| Janice Caine | Aberdeenshire | Plusnet | 2016-05-18 | |
Was thinking changing from BT to Plusnet as I am having a lot of problems with BT and the service they provide and the customer service is absolutely terrible which was never the case in the past. But after looking in to it Plusnet are owned by BT so that speaks volumes about all the other reviews I have read here. So I think I wii be giving plusnet a miss and will have a look elsewhere. |
| |||
| Paul | Aberdeenshire | Plusnet | 2017-08-12 | |
In Dec 2016 I wanted to upgrade my home phone to Fiber. Fleur could not do this so I hunted round 7 possible suppliers- specifically asking for down load speeds min 13mb/s- with all inclusive anytime calls to Germany and Mobiles as well as usual the UK landlines/mobiles. Plus net quoted £25.49/month (rising to £35 after 12 months) I had to pay an up front £213 for a years line charge and set up fees. This worked out about £4/month less than the next best quote. Once connect up I was disappointed to find that the download speed never reached more than 6mb/s- |
| |||
| Richard Mcleod | Aberdeenshire | Plusnet | 2017-02-17 | |
Signed up three weeks ago, paid 12 months upfront, needed line installation, they forgot to book in. Gave us credit for £50.07 with promise of a call to re-book installation, no contact. Eventually after many times of trying to phone, got through, they promised again to call and re-book appointment, still no contact. Went on help left messages, still no call. Spoke on chat, we cannot help, you will have to phone in. What a load of rubbish this company is, will be requesting our cash back, if we can get through. DO NOT USE PLUSNET. |
| |||
| Trevor | Aberporth | Plusnet | 2016-07-02 | |
joined PlusNet 2 months ago and God don't I regret it now. I paid upfront for my phone and broadband package which I now realise is non refundable. the broadband speed is pathetic especially on weekends. also I can no longer receive incoming calls but when you complain to their customer service its never their fault it must be mine. they will call an engineer out but I will have to pay for it JOKE. Keep well away from these COWBOYS,CHEATS AND LIARS. THEY ARE WITHOUT DOUBT THE WORT COMPANY I HAVE EVER DEALT WITH. |
| |||
| mr hancock | abertillery | Plusnet | 2017-04-16 | |
Absolutely shocking customer service. Friend’s system wet down. Promised it back next day(Sat). Didn’t happen. Promised it back Sunday, didn’t happen. I spent 45 mins getting through to customer services, explained that friend had a serious medical need for contact. Promised a call back from engineer in 15 minutes and from a manager in 45. 3 hours on and guess what. |
| |||
| Tyke | Abingdon | Plusnet | 2019-02-17 | |
Have been with Plusnet for 18 months now and just considering a switch because there has been a price rise. Over 18 months, we have had no problems whatsoever. Our Netflix allows us to stream two screens at the same time on standard broadband. Very happy. Now just go get the price back down! |
| |||
| Roger | Abingdon | Plusnet | 2017-11-19 | |
Have been in dialogue for weeks with Plusnet to fix my broadband speed , but no progress. Supposed to have Superfast fibre with average speed of 40mbs, but only getting 6mbs. Communication and follow up us non existent and takes up to an hour to get through on the phone. Leaving when my contract is up! |
| |||
| Dexter corbin | Acaster Malbis, york | Plusnet | 2018-12-22 | |
Worst internet provider I have ever had, communication is none existent, customer service is poor at best. The internet speed is like being in the 90’s! |
| |||
| Rik | Accrington | Plusnet | 2019-10-15 | |
I pay for fibre but download speed is 3 - 5 mb which is ridiculous. |
| |||
| G Johnson | Addlestone | Plusnet | 2017-07-18 | |
Worst customer service I have ever come across - they're even worse than Talk Talk which is saying something. From the very start of the 18 month contract they got the pricing wrong. When I went to renew the contarct as I was quoted one excellent price then that was supeceded by a lesser discount and at that stage I decided "enough is enough" but they continue to excel themselves in the stupidity stakes. |
| |||
| Timbob23 | Addlestone, Surrey | Plusnet | 2014-12-10 | |
We were with Plusnet for 7/8 years.. I chose them because of the award winning customer service which was awful. |
| |||
| Alastair | Addlestone, Surrey. | Plusnet | 2020-06-07 | |
What an absolute shambles of a company! |
| |||
| Juliet | Alaro | Plusnet | 2020-10-21 | |
Loading... |
||||
Add your own review of Plusnet
See how Plusnet customer ratings compare to other home broadband providers
Compare home broadband
View all home broadband providers
Read our Plusnet Broadband buyers guide
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
