3,751 Customer Reviews over 94 pages
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- Location
- Bath
- Reviewing
- Plusnet
- Date
- 2015-07-20
- Comments
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Been with plusnet on and off since the golden years of dial up. Since bt took them over the service has gone downhill. Never again
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-07-18
- Comments
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Signed up for phone & broadband after mooving from talk talk as comparison site said was cheaper. BIG mistake. Talk talk has unlimited minutes and plus net do not. Charge a fortune if you go over you limit. Was offered 100 amazon vouchers when joining. Never came and just spent 20 minutes on hold to be told they would get back to me.
- Location
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- Location
- Dorset
- Reviewing
- Plusnet
- Date
- 2015-07-17
- Comments
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Does what it says on the can. I am an IT professional and this is the supplier of choice for most of my colleagues. Why? Well everything can go wrong and it is how you put it right that matters.
- Location
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- Location
- exeter
- Reviewing
- Plusnet
- Date
- 2015-07-16
- Comments
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Been with Plusnet for 3 years, getting it FREE for 12 months after an easy haggle at renewal! Customer service is the best, any problem been resolved quickly, can't fault this company. Is there another Plusnet that's getting these bad reviews, because my experience could not be better.
- Location
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- Location
- Hampshire
- Reviewing
- Plusnet
- Date
- 2015-07-15
- Comments
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I signed up to Plusnet a month ago. They screwed up the landline transfer with BT unplugging my line from th cabinet a week prior to handover. The broadband went ok once I got BT to plug the line back in. Now Plusnet have sent me an email about my first direct debit - charging me twice for landline. Apparently they can't correct it until it's gone through... yeah, right. Will I ever get my money back?! I would NOT recommend this company, they are about as efficient as their parent company BT.
- Location
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- Location
- Dumfries
- Reviewing
- Plusnet
- Date
- 2015-07-12
- Comments
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Awful. Following a house move and cancellation I was bombarded with emails and calls regarding my now cancelled direct debit despite having been informed that nothing was owing on the account. I was then sold or rather missold an all inclusive package but had to commit to a two year contract. The landline qas installed fine, broadband a week late, both my wife and I work from home, no apology no compensation. Prices have continued to rise despite being sold a 'won't change' package, was advised that if exchange upgraded then we would automatically be upgraded too - this did not happen. Received an email advising of changes in charges and able to terminate with no fees, did this today only to receive email advising of termination charge - unbelievable, but no surprise. Surely this has to be THE WORST provider out there
- Location
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- Location
- East london
- Reviewing
- Plusnet
- Date
- 2015-07-11
- Comments
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I have been a customer of plus net for 3 and a half years now. Every year there seems to have been some form of issue. Ok, i understand problems can occur and no provider is excellent! but how much do you tolerate? is the question.
1st year: Absolutely fine, tremendous speeds, overall good experience.
2nd year: Things are starting to get a little bad now. Loss of connection, red lights constantly on the router over a period of time. I ring customer service up, the bloke who then tells me to open up the telephone socket and make sure wiring is intact. Absoutely SHOCKING!.. For starters how do you know i'm somebody that's even able to do such a task? (luckily for him, i run my own maintenance business, so i do have know how) but that's beside the point.
Moving on!
I get told to do all the basic tasks, switch on and off, make sure cable's aren't unplugged and etc. I then persuade him to send out an engineer. Engineer finally turns up after 5-days and in the mean time i get a lovely email from plus net, telling me if the fault is within my telephone line, inside my home, i will be charge £56+ VAT for a call out. Very upsetting if you ask me!
Engineer now arrives (a complete noob!) His interests are only to why i have more than 1 master telephone socket in my home and this is the reason to why i'm having problems. I then briefly explained to him, we've had broadband in our home for the last 11-12 years, we've never had such an issue with the sockets, and i don't believe these are causing the problem, we operated a small home business a long time ago, that's there reason for being there.
At this stage he refused to check any further, unless i allowed him to disconnect every telephone socket and leave only 1! very very poor workmanship from somebody who classes himself as a BT engineer!
Upon doing whatever checks necessary, he then realised the router itself was faulty! After ruining all my sockets in the home. Replaced the router and also tried to give me some cobblers by telling me he did a "line reset" which was required to fix a fault also.
3rd year: Nothing but connection problems, smart TV is constantly buffering for connection, I phones are loosing wifi signal, cannot watch a 2min vid clip of youtube without it buffering, yet again!
i check there website for Service status and see a maintenance list come up of all the area's effect. My town (East of lon) wasn't even in the list and yet i was suffering tremendously! few day's later i'm now getting an email of PRICE INCREASES! lol! what a joke!
The speed plus net claim to give you is never even close when you do a broadband speed check. There suggested speed is calculated over a monday morning 9am schedule. Not busy periods
So people this is my story, for those searching for a broadband service i strongly recommend you look elsewhere and think twice!
- Location
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- Location
- South Bristol
- Reviewing
- Plusnet
- Date
- 2015-07-09
- Comments
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We've had issues with PlusNet for over three long years. The contract came up for renewal and after many discussions with PlusNet I told them I would not renew unless they could promise they would sort out my problems. Reassured things would be fixed I stupidly renewed for another two years. Our telephone line crackles so badly we use our mobiles and the broadband drops off. Usually after it's been raining. Eventually a few weeks ago an engineer was sent out. I knew our line from the telephone pole is fine as an engineer working on the one outside our home was working on it, and he checked for me. We told customer services we didn't want to be charged for him coming out, and kicked up a fuss about it.The engineer said there was no fault on the line and changed the telephone socket which was very old. He informed my wife the problem was fixed. A week later PlusNet texted me and told me that after monitoring the line and connection that there was a fault and they would send out another engineer. When they contacted me, again by text they said an engineer would be visiting when nobody would be home, so I rang PlusNet to reschedule. Customer services said there was no problem with the line. 'Really?' I queried. The telephone line is now buzzing and the broadband is dropping off either after one, eight or twenty minutes usage. I was given online a colourful chart showing my broadband was working, curiously though I was logging on and off at several minute intervals. I told PlusNet this was where the broadband was dropping off and starting but they won't believe me. I've now kept a diary which they'll be receiving. They are in breach of contract as I'm paying for something I'm not receiving. I feel I'm locked into something and now PlusNet have my money they really do not care about their poor service.
- Location
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- Location
- Bedford
- Reviewing
- Plusnet
- Date
- 2015-07-08
- Comments
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ONE STAR IS FA A A A R TOO MUCH
---2015-7-08---
Called them to complain...AGAIN... about their useless ISP service...
Call lasted 37m41s on my cellphone!...
RESULTS!... TOTAL WASTE OF TIME!...
Called a couple of times in the past few months...
Expected call waiting time is ALWAYS at least 15m...
I believe it is kept at this so people will just not waste their valuable time waiting for them to answer... (crafty plan?)
Then they ask you you a tring of annoying questions
"Just to justify they are speaking to complainer!!"
Yes I am spending 31minutes 41seconds mobile time because... well I've got nothing better to do...(while my ISP is not working)
Then they make me go through all the technical connecting, disconnecting, changing routers and telling me to move my original router to the main telephone box to check it there (which would involve a lot of office furniture moving)
and if I don't and they find a wire fault somewhere...
I WILL HAVE TO PAY THE CALL OUT!!...
THEY told me, about 2 months ago to move it in the first place...(didn't offer to pay me for my time and professional services)...
WHAT THE HECK DO I PAY A MONTHLY SUBSCRIPTION FOR!???...
I signed a contract stating that I would pay Plusnet a certain fee each month if they supply me with uninterrupted bandwidth 24 hours a day for each day of the month...
I am paying... FACT!
Plusnet is NOT SUPPLYING!... FACT!
"Breach Of Contract"... I certainly think so!...
- Location
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- Location
- York
- Reviewing
- Plusnet
- Date
- 2015-07-08
- Comments
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Tried to move home and take Plus Net with me. Contacted them with plenty of notice and was told it'd be installed in new home just a week after I moved in. Ok, a bit longer than I'd hoped but fair enough. Then something went wrong - 'the order wasn't built correctly'. So there would be a delay from July 3 to July 7. Annoying, but ok. Had to call them for an unrelated issue so thought would check if was still on for 7th. Apparently not (not that they'd bothered to tell me). Would now be the 10th but they'd call back to confirm. no call. I contacted again on June 6 - he would look into it and get back to me - he didn't. I rang again on July 8 - now looking at July 17 for earliest. Again, only found this out because I rang. Asked how much it would be to contact - as I'd signed up to a new contract would be over £200 to cancel, even though they're not actually providing me with any service. A joke. Very tempted to cut my losses and pay the money the customer service has been that bad. Happy to provide you with my user name plus net if you want to leave a reply, though i'm sure i'll just get a generic, we're doing all we can message.
- Location
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- Location
- highbury
- Reviewing
- Plusnet
- Date
- 2015-07-07
- Location
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- Location
- TAMWORTH
- Reviewing
- Plusnet
- Date
- 2015-07-05
- Comments
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I am another one of the many customers who have not had my Internet connected yet, despite having signed up over 6 weeks ago. My service is still not connected and customer services have failed to contact me about this issue to resolve it. Currently out of pocket massively as I'm still using my mobile data at great expense. To sum up this company I'd have to say they are a complete bunch of scumbags who deserve to die of cancer, and all of their children too..... Just so there is not another generation to carry on this legalised robbery of our time and hard-earned cash. They are scum, and nobody has closed them yet. This robbery on a massive scale is still being allowed. Shame on you Ofcom for not addressing this and allowing us customers to be dragged through this ordeal.
- Location
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- Location
- oxford
- Reviewing
- Plusnet
- Date
- 2015-07-05
- Comments
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I SUCESSFULLY SUED PLUSNET/BT IN MY LOCAL COUNTY COURT !
In February 2014 I contacted PLUSNET to install a phone line & supply a modem & broadband at the new house I was moving to, I paid them £72.98, I received confirmation of my order (a contract ?)in the post the following day & 2 appointments were booked for a month later for the work to be done. I moved to my new house & waited, I took 11 hours off work unpaid to be at home for the BT Openreach engineers, but no one turned up, I tried to contact PLUSNET on my mobile several times only to be told I was in a queue & had to wait over 40 minutes, I also tried to contact them by using the local call box - again I was in a queue & would have to wait over 50 minutes. I wrote to PLUSNET to complain & demanded my £72.98 back plus my lost salary circa £400 including compensation for breach of contract & explicitly gave them 14 days to comply or I would take them to the small claims court, their response was to offer me a miserly £25 for my inconvenience & my money back if I formally asked for it, "HOW OUTRAGOUS!" So of course I made a claim through MYCOL the online small claims service, I offered mediation & waited for their response, NOTHING for approximately 12 months ! so a hearing date was set & surprise surprise I start to get phone calls & an offer in writing of £150 to settle this time from BT LEGAL. I now know that PLUSNET in their incompetence failed to book the 2 appointments with their parent company BT OPENREACH thus wasting my time & causing my financial loss. The case was heard on 03/07/2015, PLUSNET/BT didn't even bother to attend simply sending a letter, I had a very thorough, & severe but legally professional examination of my claim & my evidence by the justice (I'm not going to mention his name) my award was just shy of £300 & they have until the 25th of July to pay. I shall keep you informed. I would urge anyone who has issues with utility companies be it water/gas/electricity or telecoms to do as I did & use the small claims court – that is what it is there for ! At the time of writing this BT have 5 CCJ’s against them dating back to 2011 (& now 6 with mine) this company & its subsidiaries simply don’t care if they break civil law – it’s time we ALL complain & use the courts to get justice.
Eriko.
- Location
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- Location
- Huddersfield
- Reviewing
- Plusnet
- Date
- 2015-07-05
- Comments
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Switched from Sky last year. with sky I had a 12meg connection, since switching I had 8-9 meg, as with others my connection was constantly dropping and had to reboot the Plusnet modem every time to rectify the issue. I have worked in IT for the last 15 years and spoke to PlusNet on numerous occasions and explained it is a problem with the Modem/router, every single time they did a line test and fobbed me off saying it was a wirless issue even thought i`m using wirless and RJ45 network cables from diffrent pcs. In the end i gave up with plus net support and dug out one of my old Routers a Netgear DGN2200 and since I replaced the Plusnet pile of ****, im getting 11.3 meg and no drop outs at all. Plusnet support are the worst I have had to deal with.
- Location
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- Location
- Hackney
- Reviewing
- Plusnet
- Date
- 2015-07-03
- Comments
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Don't ever get plus net, completely trash, seriously. ending my contract asap,
The connection plays up so often, i'm more supprised if it runs smoothly.
- Location
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- Location
- Lancs
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Comments
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Absolutely the worst customer service, broadband speed and reliability I have ever encountered. Avoid them like the plague!
- Location
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- Location
- manchester
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Comments
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absolutely disgusting, we have been waiting since October to get connected it is now July and we have been paying them since October, they keep saying update next month think they are just messing us about taking our money
- Location
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- Location
- Rotherham
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Comments
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Until now I thought AOL was the worst broadband supplier but Plusnet beats them hands down.
Joined Plusnet in January 2015 and had nothing but problems noisy phone line and broadband connection problems, customer service is none existent, staff are argumentative and rude and tell you any old lies, the truth is Plusnet are rubbish and they known this for a fact, they will fob you off and try to make extra charges for reporting faults, I have caught them out lying so many time I have lost count, I cannot wait until my contract is up, I have already made two complaint to Ofcom and will be making a third today.
I advice to any one thinking of joining Plusnet is don’t and avoid Plusnet like the plague they will leave you in a world of anguish and woe.
- Location
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- Location
- Stafford
- Reviewing
- Plusnet
- Date
- 2015-07-02
- Location
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- Location
- bradford
- Reviewing
- Plusnet
- Date
- 2015-07-01
- Comments
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4 months into a 12 month contract and i wish i could get away from this dreadful company. Having had broadband service without problems for over 12 years i had a brain f**t on leaving Tesco because i listened to friends telling me how bad TalkTalk was do i wish now i had stayed oh yes i do. Whatever you do please please do not join this awful company and its complete lack of any service currently my 2 tablets are at the side of the router but cant see it yet can see many other routers up to 500 yards away!
- Location
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- Location
- Cheshire
- Reviewing
- Plusnet
- Date
- 2015-06-30
- Comments
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If I could give negative stars I would. I ordered their unlimited fibre, got a date for the engineer to call. No engineer turned up as the order hadn't gone onto their system. Somehow. So they order it again. This time the engineer date is booked (another two weeks to wait). To cut a very long, angry, frustrating story short, they ended up suspending my order, cancelling my current subscription with my provider (without my permission) and now I'm in limbo without phone or broadband for at least 10 working days. Only sign up with Plusnet if you want an experience and disruption from hell.
- Location
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- Location
- Herefordshire
- Reviewing
- Plusnet
- Date
- 2015-06-29
- Comments
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Plusnet are absolutely awful, constant drop outs and slow speeds. No help beyond "have you tried resetting the router?" from customer service. Will change internet service provider as soon as I can. Please, I urge anyone to stay away from them.
- Location
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- Location
- Bradford
- Reviewing
- Plusnet
- Date
- 2015-06-29
- Comments
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Had been with Plusnet BBand for several years without issue but a few months ago speeds fell : often < 2Mbps and sometimes < 05Mbps. Took 27hours for my son to download a game! I bought a new router and recently had 2 engineer visits. Still no commitment (dates or actions)to fix my issue or offer ADSL2 despite competitors offering it from the same junction box. Going to test my luck with another provider - couldn't be any worse! Where is fibre optic - it's 2015 !!!
- Location
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- Location
- Surrey
- Reviewing
- Plusnet
- Date
- 2015-06-29
- Comments
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PLEASE BE AWARE:
I've given Plusnet over a year to resolve my issues- they still have not.
They have been given information from an engineer confirming there are hardware issues external to my house- despite this they persist in telling me I have "wifi issues".
Now they lie and tell me I have an outstanding balance - there is no outstanding bill on my account - and they cut my services. Within one week they send me a letter informing me that "as a result of the outstanding balance your account has been de-activated".
I'm sure this cannot be related to the complaint I logged with CISAS, surely?
I have told them I will pay this erroneous bill, under duress, if it existed. It does not exist and I cannot pay a bill that does not exist- there is no outstanding bill showing on my online account even though I have asked them twice to create such a bill and I will immediately pay.
It has been suggested to me that they just want to cancel my services with you rather than complete the necessary work on your own hardware, surely not.
It took emails to the CEO and a complaint to CISAS to even get them to engage with me.
I write this as a warning to others.
- Location
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- Location
- Dunstable
- Reviewing
- Plusnet
- Date
- 2015-06-28
- Comments
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We signed up to Plusnet at the beginning of May. It took until the 23rd June to actually be connected. Since being connected the broadband is awful, keeps dropping and having absolutely no connection at all. God help it if someone wants to use the laptop and someone else is on their internet on their phone!!
There customer service is absolutely ridiculous. No help what so ever and have been very rude. Are saying we have to pay a leaving fee even though we are still in the 14 days of receiving it.
KEEP AWAY FROM PLUSNET!!
- Location
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- Location
- Birmingham
- Reviewing
- Plusnet
- Date
- 2015-06-28
- Comments
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Please do not use Plusnet for you internet service provider they are a disaster. All the reviews on their website are a fake. My connection has been dropping a million times in a day need to reset the modem several times and when you call them to fix it you have to wait on the phone for 45 minutes. Even after waiting they promise to call you back and never do and no one wants to take ownership. When I called them about the internet they were insisting on using an engineer and charging me £50 I had just changed broadband a day later from TalkTAlk and everything was fine. PLEASE PLEASE DO NOT BUY BROADBAND
- Location
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- Location
- East Sussex
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
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Further to my review on here on 20/06/15 Plusnet replied on 24/06/15 with the following:
"
As it stands we do not inform customers when there contracts are about to expire. However, we do from time to time send special offers via email. Unfortunately you are opted out of the special offers which we send out.
"
- Location
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- Location
- Biggin Hill, Kent
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
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I have been with PlusNet for a number of years. At best their service was indifferent and patchy but in the last two months it has dropped off a cliff. You have to wait ages for technical support which is no help at all and its hard to see how customer services could care less than they do. Then to add insult to injury, they want to charge you £30 to leave them. They are a shambles and an utter disgrace. My cat would provide a better service. Go with anybody else - these guys really are the bottom of the barrel.
- Location
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
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I had the same as another person giving a review. Bill went sky high, was told my contract had expired. I asked what offers there were if I renewed the contract. I was not happy with the offer and then was told they would throw in a 50.00 cashback. I was told by the lad renewing the contract that he would get the 50.00 sent off to me straight away. I never received any money back. Kept phoning, then told that it takes 60 days to get cash-back as this is done by another company. This was not mentioned when I renewed. I have had dozens of emails from Plusnet saying they had opened a question with regard to this problem.
I received an email from plusnet on 9th June 2015 saying the cheque would be with me within a week. I phoned on 17th June as I still had not received any cheque to be told they would open another question which would close on 24th June 2015. Today 25th June I phoned to say I still had not received the cheque only to be told an email with cheque details had been sent to the email address I was using with my previous provider????? They only took my previous provider email address at the initial phone call in 2014 when I wanted to change to Plusnet, and this was only because he said it would be a couple of weeks before Plusnet could connect me to their service and they wanted it in case they had to contact me prior to the change-over. Why would the cheque email go to an email address I havn't had for 15 months when they gave me a plusnet email address when I took the initial contract? And which they and I have been using since April 2014.
I am very dissatisfied with this company. I would not recommend them
- Location
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- Location
- Wrexham
- Reviewing
- Plusnet
- Date
- 2015-06-25
- Comments
-
Broadband speed has got slower and slower, now averages .69 download speed. But I cannot contact PlusNet - 30 min wait on phone, online chat not available and no possibility to email them. It is intolerable.
- Location
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- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2015-06-23
- Comments
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Great for the first few weeks then it's downhill all the way. Speed is dreadful and you can wait up to an hour to get through to customer services.
I am paying £16-99 a month just for broadband so it's not the cheapest supplier by a long chalk. They tell me it's because I am in a rural area and yet BT don't distinguish between rural and city, same price everywhere.
I should have stayed will narrow band. You live and learn.
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2015-06-22
- Comments
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I set up with PlusNet after reading reviews online about how good they were, I had had issues with Sky and Virgin before and wanted a connection that would not be watered down by the popularity of a service provider in my area! so a good deal, especially with the price and for Fibre too..
From September to February, I had excellent broadband, no wireless issues, nothing! then bam! Connection kept dropping! keeps dropping, I cant view pictures online, see web pages, I have to re-start my internet again & again, reset the router over and over, just to get a web page up! Today, I've had to give up and move my office downstairs to the router and work from the flipping floor! just to get a more reliable connection and still!! with Ethernet cable attached to my Pc, the connection drops constantly! SORT THIS OUT!!! I've a business to run here!
Customer Service! Is a shambles, I've been fobbed of with excuse after excuse after excuse! I used to be a BT engineer, so the excuses were laughable to me, I've had to keep trying to set up a PPOPE connection direct from the BT modem to the PC! which hasn't fixed things at all! I am about to give them 14 days notice to fix my broadband or I'm taking my cash elsewhere and ripping their contract up for breach of service! DON'T go to Plus net! EVER!! Sky were better & Faster than this on old copper wires! that says a lot!
- Location
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- Location
- Windsor
- Reviewing
- Plusnet
- Date
- 2015-06-22
- Comments
-
I recently (reluctantly) signed up for fibre broadband with Plusnet, having previously been a customer. Last time round I experienced long delays getting connected and was left for weeks without phone and broadband. No compensation was offered and I experienced extremely poor customer service. I thought I'd give them another chance but really wish I hadn't. I took a day off work to wait for an engineer to install the new service. However, despite their written confirmation, it transpired that my order had not been processed owing to a problem with their automated system. I only found this out when I contacted them online the evening before to double check the engineer was booked. (Also, my address on their system was incorrect but I was told they could not update it.) Again I was not offered any compensation for the inconvenience and time off work and again I experienced dire customer service. Eventually, I managed to get my initial costs refunded and my account cancelled having phoned them at my expense. My advice would be to avoid this company. They simply cannot handle it when things go wrong and their customer service is appalling. DO NOT BELIEVE THEIR ADVERTISING!
- Location
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- Location
- East Sussex
- Reviewing
- Plusnet
- Date
- 2015-06-20
- Comments
-
I have been using Plusnet and have been a big supporter however I have been left with a bad taste recently after my bill went from £7.50 per month to £30 - £40 per month (prices differed each month).
I phoned customer services who informed me my contract had expired (part of the jump was to do with now paying phone line per month where previously we paid the phone line up front, the additional cost was because we were out of contract).
I said to the adviser that I haven't received any notifications informing me my contract has expired, he said that I had received one and then tried to get me to renew my contract. I checked all the emails including deleted emails and I couldn't see any informing me of the approaching expiration or confirming expiration or asking me to renew.
I then tried contacting them using the online chat where the adviser said they don't send 'end of contract' reminders it is down to individual users to know when their contract expires (conflicting information). I am so unimpressed they don't send simple notifications, it seems pretty obvious to me extra revenue is being made from unsuspecting customers instead of sending out simple renewal notifactions.
If they had just sent a simple automated email informing me my contract was ending do I wish to renew, I would have renewed. They have obviously made a business decision not to do this.
I sent a complaint last week and am currently waiting for a reply. I will let you know their response if they reply.
- Location
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- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2015-06-19
- Comments
-
I have been using different broadband companys in the past 10 year,this one call Plusnet is absolute the worst ever company,waiting for half month until the installation date.stay home for the engineer from 8am-6pm. nobody turn up,call the customer service for 40 minutes,speak to a staff, simply tell you the engineer will not be here and also can not tell you when will the engineer come,no text no email nobody tell you anything,can not believe this is a uk company,avoid for your own safe.Top 1 rubbish.I would give 0 Star if I can.
- Location
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- Location
- Somerset
- Reviewing
- Plusnet
- Date
- 2015-06-19
- Comments
-
Been with thema long while (+8 years) and witnessed their helpfulness and value decrease and decrease ... now just another of the pack!
This review is of the last 18 months in which time the reliability has been poor and the the handling of it has been unhelpful. SHAME.
- Location
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- Location
- Oxfordshire
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
-
Plus net has a bad reputation in my area, speeds vary from 0.01mbps down, to a whopping 1mbps on a good day. Ping is around 300 to uk servers, upload of 0.05, virtually non existent and extremely expensive. It's all our fault, despite a payment towards a new router, and nothing wrong on our side.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
-
Internet historically slow and unreliable. Router would crash occasionally. When i wanted to cancel my contract, i first had to wait 20 minutes in the waiting loop, then they told me i had to pay the remaining 9m on the contract and that i had to pay it right now or would be passed on to their debt collection business.
- Location
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- Location
- Petworth
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
-
After changing from SKY I signed up for 12 months with this lousy bunch.
The speed is the same but the supplied router is absolute rubbish with poor signal in places at home where previously with the Sky router was fine. Router is in the same place after contacting their help line I was told to try other channels which I did without success I was told I should buy another router Im not prepared to do that I was told I would get the same service as my Sky a/c and as I was using an Ethernet cable I was ! Well after changing to save a couple of quid it has cost me more on our Mobile phone bills as we constantly run out of data because our mobiles connect up to cell rather than find the poor wi fi signal. I'm stuck with them as my contract still has 10 months to run
- Location
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- Location
- Liverpool
- Reviewing
- Plusnet
- Date
- 2015-06-17
- Comments
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I have been with plusnet for over 15 years when it was still dial up with no major issues other than loosing the connection once and having to replace the router.
until the technology got faster and we started using tablets and ipods.
Firstly we apparently went over the monthly data allowance when the kids discovered face time and was presented with a £10 extra bill without prior consent. with |O2 you get the choice to purchase more date fist or it just slows down until the next month.
Therefore we decided to move across to unlimited to prevent this and that's when the broadband speeds slow down to as slow as old dialup.
When I asked the said it is because of your location from the exchange that the speeds were slow.
Now moved to BT and the speeds are a lot faster
- Location
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