1,452 Customer Reviews over 146 pages
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- Location
- Great edstone
- Reviewing
- Shell Energy
- Date
- 2018-06-08
- Location
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- Location
- Hitchin
- Reviewing
- Shell Energy
- Date
- 2018-06-04
- Comments
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Once I was set up with first utility the 14 day cooling off period had finished so from the initial set up I realised I was locked into 18 months of useless broadband. I can't watch BBC iPlayer without buffering every couple of minutes. It is an appalling service and they do nothing. Download speed 1.8Mbps, upload 0.7Mbps.
I STRONGLY ADVISE AGAINST SIGNING UP.
When you do get through finally to customer support they are pleasant but can do nothing to fix the problem.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2018-06-01
- Location
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- Location
- Hackney London
- Reviewing
- Shell Energy
- Date
- 2018-05-29
- Comments
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Turned to their services because of an excellent Utility Service they had provided. Sadly a wrong move. The Customer Conduit is non-existent? They make it very hard to contact them and then they do NOT seem to know what's going on? A very poor service for a so-called Broadband provider, they buy their services from Talk Talk who have already the worst reputation in the entire country and in this sector they SUCK, made a huge mistake switching to them?
When I complained hey quoted that I had 13 devices on at the same time, when I actually only have a PC a Printer total? wonder are they making a case for themselves for when I leave...? Because they have been appallingly absent when needed, nasty service DO NOT SWITCH TO THEM.
- Location
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- Location
- Burscough
- Reviewing
- Shell Energy
- Date
- 2018-05-05
- Comments
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Had initial issues with speed,customer service was acceptable although we were off line for 5 days, sent engineer out whilst at work, problem now solved and speed is not only good but constantly better than previous broadband
- Location
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- Location
- Aberystwyth
- Reviewing
- Shell Energy
- Date
- 2018-04-26
- Comments
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Works perfectly, really fast broadband & great customer service. Could not recommend First Utility any more and its £20 cheaper than I was paying BT.
- Location
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- Location
- Hastings, UK
- Reviewing
- Shell Energy
- Date
- 2018-04-24
- Comments
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Do not sign up for broadband with this company! Incredibly slow internet connection, it barely works. I am only a couple of months into my contract and seriously hate the idea that I have to live with such a horrible internet connection.
- Location
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- Location
- Port Glasgow
- Reviewing
- Shell Energy
- Date
- 2018-04-22
- Comments
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Had faster dial-up , the broadband is inept barely works 17mbps.. My arse! Avoid at all costs pay a bit more use uSwitch to find the best deals .. AVOID LIKE THE PLAGUE
- Location
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- Location
- Altrincham
- Reviewing
- Shell Energy
- Date
- 2018-03-28
- Comments
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Promised between 2mbps and 17mbps, never once has it reached over 1.7mbps and upload of 0.3mbps with a latency of 328ms!!! It'd be quicker to get a hamster in a wheel or a boiling kettle to provide the connection. Sign up at your peril.
- Location
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- Location
- York
- Reviewing
- Shell Energy
- Date
- 2018-03-23
- Comments
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Just connected this week. Everything worked first time. Had to ring to get Password to connect my own router. A short wait to get an answer built once connected they were very helpful and provided password and checked I had other necessary information. Currently showing a slightly slower connection speed than my previous plusnet connection but still in the 10-day modem optimisation period.
- Location
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