1,452 Customer Reviews over 146 pages
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- Location
- Dinnington Sheffield
- Reviewing
- Shell Energy
- Date
- 2018-02-04
- Comments
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I've had my gas and electric from them for years and never had a problem, so decided to give their broadband service a go. I signed up for £18.99 a month.
I have been with them 6 months and have never seen a bill and can't access anything online. They charge me random amounts whenever they seem to feel like it, 3 months in a row, weird amounts then miss a month then it starts again and my broadband drops off intermittedly most evenings around 8pm. I have tried calling their call centre several times, I held for 20mins the first time, 30mins the second then 30 the third time, I never actually spoke to anyone any of the three times I called as I got sick of waiting and hung up realising it was probably costing me a small fortune being on hold for so long and doubting anyone was actually there, I emailed them a few days ago, got an automatic response but have yet to be contacted back by a human.
I would definitely recommend them for their gas n electric, but I don't think they're actually set up properly yet to do broadband customer service, so I would avoid them if I were you.
- Location
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- Location
- London
- Reviewing
- Shell Energy
- Date
- 2018-01-30
- Location
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- Location
- sevenoaks
- Reviewing
- Shell Energy
- Date
- 2018-01-29
- Comments
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So so bad! Made countless complaints and they always tell it is not possible that my speed is half what it was before I switched!It has now halved again! Just waiting the contract out now. I was a gas and electricity customer for many years, I will NEVER use them again.
- Location
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- Location
- Wiltshire
- Reviewing
- Shell Energy
- Date
- 2018-01-29
- Comments
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Faster and More stable than TalkTalk, which I find strange as its TalkTalk that's actually providing the service. The downside is their cheap routers, which means crap wireless connections
- Location
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- Location
- york
- Reviewing
- Shell Energy
- Date
- 2018-01-27
- Comments
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I feel that I am getting a raw deal paying for 38mb only getting 13mb staff don't have any answers I will not renew my contract with them when contract ends. (RUBBISH)
- Location
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- Location
- york
- Reviewing
- Shell Energy
- Date
- 2018-01-26
- Comments
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changed from one bad provider got one just as bad have contacted First utility about the speeds etc, waste of time, paying for some thing I am not getting very, very disappointed. going to change provider when my contract ends soon, would not recommend this service.
- Location
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- Location
- Stockport
- Reviewing
- Shell Energy
- Date
- 2018-01-25
- Comments
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Avoid this company like the plague. They are incapable of delivering stable, reliable broadband speeds. Mine is frequently at an mbs of 0.45. Abysmal.
- Location
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- Location
- west london
- Reviewing
- Shell Energy
- Date
- 2018-01-24
- Comments
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I have to say we are both happy with the service and speed. Friendly and polite. Thank you.
- Location
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- Location
- london
- Reviewing
- Shell Energy
- Date
- 2018-01-22
- Comments
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Nice speeds and netflixs works excellent for me.
A consistence and stable connection for quiet a while now.
Switch over was hassle free and exactly what i was told.
Saving money too. Happy days. xxx
- Location
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- Location
- essex
- Reviewing
- Shell Energy
- Date
- 2018-01-19
- Comments
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Very pleased and all good.
I work from home so use the internet all day long.
Its never let me down so i can only praise the service.
GREAT..
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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