303 Customer Reviews over 8 pages
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- Location
- Pendle lancs
- Reviewing
- Utility Warehouse
- Date
- 2018-09-22
- Comments
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Ok where broadband was but exp keen on vat bussi where other companys dont pay 150p paper bill 2pounds caller display mobile 11 pounds month 50 pounds in total per monthpester you to ave light bulbs dident want them say last life time lol 6 went first six months made in china lol gas electric lot more exp so gone back to edf overhall dont go with these london base ferm ok for rich down there but this is lancashire lol all bad exept virgin ideal them
- Location
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- Location
- Lymington
- Reviewing
- Utility Warehouse
- Date
- 2017-03-29
- Comments
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Often have to re-set the router as the red light appears on the Internet connection.Recently had a problem with the phone and broadband. It was dealt with promptly when I notified Utility Warehouse. No complaints with their service and attention. Good company to be with.
- Location
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- Location
- Wrexham
- Reviewing
- Utility Warehouse
- Date
- 2017-05-19
- Comments
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Broadband speed slower than neighbours. Have had one or two breakdowns in broadband but very satisfied with customer service.
- Location
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- Location
- Faversham
- Reviewing
- Utility Warehouse
- Date
- 2019-11-08
- Comments
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Not fibre but good for line in/router. Occasional problems but very good customer service.
- Location
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- Location
- Woburn Sands
- Reviewing
- Utility Warehouse
- Date
- 2017-07-18
- Comments
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Don't know if it is my geographic area but find broadband slow. Service from UW always excellent if I need assistance.
- Location
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- Location
- North Essex
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
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Mostly very happy with UW. Our Broadband speed is diabolical, but so is everyone's around here, reliability is not so hot either. Website is a bit annoying, very often have to put my password in several times before getting through. I dont compare prices, but depend on UW to keep them as low as possible, and I think they do. I get all my utilities from them and am very happy at the present time.
- Location
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- Location
- Newport
- Reviewing
- Utility Warehouse
- Date
- 2019-01-22
- Comments
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Generally, we have had a good experience with UW, but recently have hit a strange problem. We switched from TalkTalk broadband (absolute cr@p) to the mid range UW offering. The coverage was poor upstairs, so tried getting an extender. Each one I have tried has connected to the router but will not recognise the password when you connect a device - anyone else found this?
- Location
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- Location
- Abingdon
- Reviewing
- Utility Warehouse
- Date
- 2020-01-10
- Comments
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Right, not sure where to start. I have been with them for over 2 years and I thought of them as a good company till last month when my line got disconnected and I was with no Internet for a week. How appealing is that they wanted me to pay for nit using the Internet!!! Again, the bill came on the 2nd of January saying if the full payment won't pay by the 10th of January the service will be disconnected. I paid on the 8th and they still have disconnected the service!!! Now I am left with no work to do(I work from home),no homework for me as I am a student or my children. My disable son can't cope without YouTube videos(they help calm him down) and the whole family is affected. How appalling that the bill was payed before the date but they have cutted the service anyway. I will be at loss to my money for not having work to do. I still can't believe it. Overall the customer service was always good dealing with any problems I had up to today when they have disconnected the broadband despite no having arrears. Not sure what I am gonna do but I am definitely gonna challenge that. This is definitely out of order.
- Location
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- Location
- Wisbech
- Reviewing
- Utility Warehouse
- Date
- 2017-12-13
- Comments
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they lie by omission. I had problems with talk talk so I left them within the cooling off period. I signed up with Utility warehouse and nowhere did they mention that they in fact simply resold talktalk packages. I'm still with talktalk!!!!
I am furious. This is mis-selling and I am about to take this further legally.
- Location
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- Location
- Milton Keynes
- Reviewing
- Utility Warehouse
- Date
- 2017-05-18
- Comments
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My broadband still goes off every so often just as it did with BT. Very annoying.
- Location
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- Location
- Clawton
- Reviewing
- Utility Warehouse
- Date
- 2017-05-24
- Comments
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Broadband speed here is just rubbish, but this is due to my location. Your support team and the expertise of the local Tech. services have provided us with the best we can hope for at present. So thank you.
- Location
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- Location
- Horsham
- Reviewing
- Utility Warehouse
- Date
- 2017-07-17
- Comments
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I have been very satisfied with your service up to now but am not happy regarding the no paper accounts. I have always been keen to check those each month. Sorry you no longer send them.
- Location
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- Location
- Bracknell
- Reviewing
- Utility Warehouse
- Date
- 2017-08-16
- Comments
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Customer service is good. They are helpful and friendly. Easy to understand and knowledgeable. They have given consistent recommendations due to my geographic location ,
it can be very frustrating trying to do anything on the Internet.
Other than the broadband, everything else is great...I am a gold member
- Location
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- Location
- warminster
- Reviewing
- Utility Warehouse
- Date
- 2018-08-02
- Comments
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have recently changed telephone and broad band from utilty warehouse to another company.when i phoned to pay what i thought was my last bill i was told that i had to give 30 days notice from the date the new provider told them.i have never had this happen befor other times when i have changed when one takes over from the other that is it and i have only had to pay to the change over date.so i am not happy about this and they could not tell me on the phone what my final payment will be i don't see why not as i am now with my new provider
- Location
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- Location
- Camber
- Reviewing
- Utility Warehouse
- Date
- 2020-02-22
- Comments
-
When the Internet went live, It all seemed fine, performed a quick speed test and It clocked in at around 18mb/s, not as fast the previous provider but It's not too bad. Fast forward a week and the connection has already dropped, sat at around 0.4/0,6 mb/s and ~160 ping for the entire weekend. started the process to switch again already, cause these issues will keep popping up, and I'm not putting up with it for 3 years. Terrible internet, DO NOT go with them. The only reason I've given customer service 3 stars is because I've never actually spoken to them.
Again, I DO NOT recommend, stay well away
- Location
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- Location
- thornton
- Reviewing
- Utility Warehouse
- Date
- 2019-01-26
- Comments
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very slow broadband keeps buffering
- Location
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- Location
- Accrington
- Reviewing
- Utility Warehouse
- Date
- 2017-05-16
- Comments
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Utility Warehouse customer service is up there with the best how ever the broadband connection keeps cutting off, the router is in my kitchen and sometimes I struggle watching Netflix etc. in the living room. I have the standard broadband and would have to pay £5 more a month to upgrade which I am resentful to do as I am already paying £5 more than I was with sky which worked ok.
- Location
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- Location
- Liverpool
- Reviewing
- Utility Warehouse
- Date
- 2021-11-28
- Comments
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Up until a month ago my broad band was fair for the price but now its very poor. All other aspects of UW are fine. I must cancel the internet service and even with a newer router its abysmal. Phone is fine.
- Location
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- Location
- WN7
- Reviewing
- Utility Warehouse
- Date
- 2015-08-31
- Comments
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I used to be with TalkTalk and that was good. I changed because I thought it was a better deal. I know it's early days, but I expected more from them. I run a desk top and a lap top, the desk top was ok, but the laptop was very slow. Whereas with TalkTalk, it was as fast as the desktop. I may have shot myself in the foot.
- Location
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- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2019-05-15
- Comments
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The connection used to drop sometimes and I got lots of stuttering and freezing with streaming films, but my real problem was with the routers breaking after about a year. The standard router model struck me as very poor quality and I did not want to pay £2 extra a month for a much sturdier-looking model. They would never send me a spare modem so that I could have it in store til the existing one broke. I found the 9am opening time for the phone-in customer helpline rather late. The staff I spoke to were always polite - it wasn't their fault I found this company no that easy to deal with.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-11-25
- Comments
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When the Wi-Fi works it is very good and strong however sometimes it just switches of and takes ages to turn back on. I would recommend as long as you are patient when it turns off because it happens a lot.
- Location
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- Location
- Nottingham.
- Reviewing
- Utility Warehouse
- Date
- 2023-07-04
- Comments
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Very unreliable broadband.Drops aleast once somtimes twice aday.Was with EE should never have left them.Would I recommend u>w broadband that a emphatic NO
- Location
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- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2022-10-07
- Comments
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I was happy at first as the price was better for what I was using. Less than one year in and my router drops signal every other day. My bills are never the same and I only use broadband. Customer service line is always at least a 1 hr wait. Really disappointed
- Location
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- Location
- Kettering
- Reviewing
- Utility Warehouse
- Date
- 2018-04-18
- Comments
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Been there customer as home user for couple of years. I've just rang them to ask to move my services from old address to the new address, been told about £30 connection charges, £20 moving charges and new contract for 18 months - this is non acceptable ! - would accept £30 and keep current contract, when asked to cancel all the services (landline & broadband) been told about £180 cancellation fee - this is just ridiculous, this is how they rob their customers
- Location
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- Location
- clenchwarton, kings lynn,norfolk
- Reviewing
- Utility Warehouse
- Date
- 2017-04-11
- Comments
-
broad band speed is useless keeps dropping off at night when busy.
its all due to the distance the optic fibre is away .
countless engineers have tried to improve the speed to no avail.
Bt need to get the all the lines updated we are paying for rubbish phonelines etc.
- Location
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- Location
- Winchester
- Reviewing
- Utility Warehouse
- Date
- 2018-02-18
- Comments
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I haven't had a great experience with this provider. The wifi is at times terrible and doesn't help as I run a home office. The lights on the box are constantly flashing. I'm not satisfied.
- Location
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- Location
- Blackpool
- Reviewing
- Utility Warehouse
- Date
- 2019-03-18
- Comments
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I couldn't understand my bills. I have just paid my final one and had to ring up because I hadn't a clue. I still don't understand what he was going on about something about paying my bills two months afterwards. So grateful to not be with them anymore.
- Location
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- Location
- Malvern
- Reviewing
- Utility Warehouse
- Date
- 2021-06-28
- Comments
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Utility Warehouse are an excellent organisation but they cannot improve my broadband speed
- Location
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- Location
- Leigh
- Reviewing
- Utility Warehouse
- Date
- 2018-02-28
- Comments
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This has got to be the worst broadband ever. Cannot stream anything with it out it buffering constantly.
- Location
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- Location
- Bournemouth
- Reviewing
- Utility Warehouse
- Date
- 2021-07-10
- Comments
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Excellent customer service but unfortunately very very poor internet even with the upgraded speed! UW to be fair tried to sort it out but through the pandemic, it really didn’t help my business- continually cutting out during every meeting. Had to move to Sky sadly :(
- Location
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- Location
- Berkshire
- Reviewing
- Utility Warehouse
- Date
- 2020-02-05
- Comments
-
I am today 5-2-20, moving to Octopus for Gas and Electrics and Zen for broadband and phone. Trusted the ‘club’ for years with my bills as they promised to consistently keep their prices low. I found out I can save about £180 a year getting faster broadband from Zen and better service (Which recommended) and save £432 on energy from another higher rated provider, Octopus.
Now the ‘club’ wants to bill me £124 for replacing 31 lightbulbs… the email starts with "Please read this email carefully"!!!! Ignore them I will rapidly make/save that £124 back by switching. £124 for cheap LED lights of which I had to replace several that started to malfunction or just gave awful light (very high colour temperature and low CRI)
Stay away from these cowboys.
I will post this everywhere feel free to spread the news about the light bulb scam and so-called ‘we make sure we keep your bills low” utter nonsense.
THE SHORT OF IT IS – JUST DON”T GET ANYWHERE NEAR THIS COMPANY!
- Location
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- Location
- Cheshire
- Reviewing
- Utility Warehouse
- Date
- 2022-09-25
- Comments
-
Was with NowTV and perfectly happy. Moved broadband to Utility Warehouse as I could fix energy prices at a better price than elsewhere.
Broadband is a total joke - constantly disconnecting from the internet, constantly losing Wi-Fi connection. A hour doesn’t go by without having to reboot the router. Am on second router now, exact same problems. With government new energy deal, I’m not even saving any money over another company but stuck into a contact with awful broadband. Customer service line has been quite attentive, but can’t resolve the issue. Don’t take this product.
- Location
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- Location
- Christchurch Dorset
- Reviewing
- Utility Warehouse
- Date
- 2017-06-05
- Comments
-
Very disappointed with broadband speed and reliability.
- Location
-
- Location
- Salisbury
- Reviewing
- Utility Warehouse
- Date
- 2017-09-29
- Comments
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We are not in s great area for any provider but having talked to neighbours our speed wth UW is lowest. More frustrating is that it is so unreliable. I often work through the night and it seems as if it just goes off completely in the early hours - as if UW throw a switch and shut it down!
Spent a couple of hours on phone with engineers in early days and if would improve for a while. Got ripped off for new Router that made no difference at all.
Stayed them initially because of reduced rates in energy but they are not comparable with many good deals out there and I am in process of switching / wish I had done it a year ago.
Could not recommend them.
- Location
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- Location
- PLYMOUTH
- Reviewing
- Utility Warehouse
- Date
- 2020-10-14
- Comments
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So UW were supposed to cancel my NowTV when I switched, they didn't, so i ended up getting billed for £100 by NowTV and UW won't take responsibility.
The UW charged me £90 for a secon router they claim i have, which i dont.
The internet didnt work for the first 2 weeks so I was supposed to be getting a £50 credit, they didnt do that either
Currently been on hold for an hour, phone rings twice then its back to hold music.
Unreal. First bill was £240 instead of the £120ish agreed.
Why can no company seem to just honour their word and do exactly what you pay them for, is it that hard?
- Location
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- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2018-08-29
- Comments
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I have been with UW few as a customer found the broadband service below average spped below 7- 10mbs standard package. Router lights flashing often ,then red no signal ,buffering often,poor wifi conection with devices.My advice go with more reliable service provider.
- Location
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- Location
- york
- Reviewing
- Utility Warehouse
- Date
- 2017-02-17
- Comments
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not working very well
- Location
-
- Location
- Launceston
- Reviewing
- Utility Warehouse
- Date
- 2018-06-09
- Comments
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Broadband speed to building is 8mb but numerous tests show router only provides 2mb max. Shocking performance, constantly crashing.
- Location
-
- Location
- United kingdom
- Reviewing
- Utility Warehouse
- Date
- 2023-09-24
- Comments
-
Uw decided to stop my internet without telling despite an agreed payment plan im on and have paid the majority of that off while charging £100 per month which i pay off, 5 days without internet
- Location
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- Location
- Hampshire
- Reviewing
- Utility Warehouse
- Date
- 2020-01-03
- Comments
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Broadband just doesn’t work. Poor signal and things don’t stay connected. Customer services are polite and pleasant but unable to replace and conflicting advice given. Landline will only work when plugged directly into the wall, won’t work when plugged in via the broadband filter. Reported multiple times but no real attempt to resolve. In process of switching to BT due to the above.
- Location
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