XLN Telecom Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for XLN Telecom.

Recent Customer Ratings for XLN Telecom

  • Satisfaction
    1.9 stars
  • Customer Service
    2.2 stars
  • Speed
    1.9 stars
  • Reliability
    1.9 stars

Based on 100 customer ratings since 2019-02-22 (Show all time ratings)

Find alternatives to XLN Telecom   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

71 Customer Reviews for XLN Telecom

  • Showing page 1 of 2, skip to page 1
  • 2
Reviewer Location Reviewing Date Ratings
Speed is the worse ever and customer service refuses to investigate unless we buy a new router and send photos proving that we did so.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
Signed up with XLN, wish I had never come across them. I have never gone through one day with the internet working. We constantly have to sign up to BT WiFi to get usage of the internet. XLN staff are very unhelpful and don't understand the implications of how it affects business. I would stay clear of XLN at all costs. If you are a small business, DO NOT RISK IT!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool XLN Telecom  
We have small takeaway business. On Saturday night around 8:30 pm customer came personal to restaurant and informed you phone dead. They try to call but no one answer it. When I checked phone is not working and straight to call Xln bot office is close then I call ‭00 44 344 880 5939‬ above number and they said 32000 people having same problem and our engineer on site to fix huge a call morning and they will check for you. I call on Sunday morning on of man receive a call and he said still engineer on site to fix. I asked please can you diver call to my phone he(Sam) said he could not diver you need to call Monday. I asked we have takeaway service without phone lane we could not do anything. I asked him if you could not divert we need to close restaurant. And important think I have promp care cover and I am paying 1.99 per month. Customer service was rubbish I don’t want to give 1 as well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London XLN Telecom  
hi i have done a biggest mistake to accept the xln and have them for two years with me they services killing my buissness and all the time the broad band speed keep on dropping and then coming to live spoken to them told them the same issue again and again now had enough . plz avoid avoid if you want to be their customer its all lie what they tell
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
hounslow XLN Telecom  
I sign a contract with XLN for landline and broadband. Since they did the installation in my shop the landline and broadband is going off every day it working for a few hour's and cut off again. I report the fault more than 10 time they send me engineer to fix the fault but still same off again. In 2 months the landline and broadband is off more than it is working. After a lot of calls and conversation with them I decided to cancel the contract they asking me to pay £299 cancellation fee I don't accept because they can't provide me with a good service. I cancel the contract free but they charge me 153 because of missing appointment but when I call them this is not true because the engineer was here and he don't want to do his job properly they till me you don't give him the access to the back yard .
This company just try to take money from customers with the very bad service.
Even zero star is too much to them .
The wrost company I have seen.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LIVERPOOL XLN Telecom  
rubbish company they cut me off because i wanted to leave they slammed the new provider 5 times and when i phoned they said someone had said they dont want to leave anymore what a load of rubbish so i said do not cancel the next request a few days later my service stopped phoned them as i needed the broadband working for my business i was told its a fault and i had to pay 200 upfront for an engineer, DONT TRUST THEM AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
halifax XLN Telecom  
Don't try to leave XLN. They will fleece you. If I had know this before I signed up I would have stayed with TalkTalk.
They use Openreach's infrastructure so they actual service is the same as other service providers, but they will increase the price without warning, and explain it away when you complain, until you are paying well over twice what you started paying, and then when you try to leave, they want all the remaining monthly payments plus a huge termination fee.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bath XLN Telecom  
XLN provide a very rubbish signal on broadband, try to switch over to other provider, XLN threaten will cut the line etc..WTF. Line and signal so bad, got disconnet to internet every day, phone line cut off itself (sometimes), this service, and advisor also very bad attitude, this XLN company should not appear at all. If XLN keep calling me I will complaint to OFCOM. What a **** company (XLN)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
south molton XLN Telecom  
XLN - RUBBISH broadband, bad telephone line and even bad service. Threaten customer to stay or will cancel the tel line. Disgusting!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Devon XLN Telecom  
Avoid them. They only care about your money. I found it a lot cheaper than XLN.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Kingston upon Thames XLN Telecom  
Absolutely shocking service, havent received one day of constant connection since sep 2019
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester XLN Telecom  
1 Star is 5 too many for XLN

IF YOU VALUE YOUR BUSINESS, IF YOU VALUE YOUR OWN CUSTOMERS
IF YOU CARE ABOUT YOUR HARD EARNED PROFITS

STAY AWAY FROM XLN!!!

THEY HAVE NOT CEASED TO COST MY COMPANY TENFOLDS OF WHAT THEY CLAIM TO SAVE YOU.
Currently I have lost minimum of £1000 in sales, plus £120 for their own incompetent engineer.


***Updated***
July 2018

It’s never fun when internet is lost due to faulty line.
Customers disappointed, card sales transaction lost in hundreds £££ a day.
Naturally I would ring up my service provider to rectify the fault.


Engineer John turned up.
“Can’t find it (junction box). Can’t do it. Can’t fix it. You will need to sort this out of hours” Ripping out ceiling tiles.
Out of hours would mean extremely early or very late so it would not affect trading hours of the shop.

So day 2, Engineer Barat turned up during trading hours, not out of hours.
Since he was here, let give it a go and fix it.
And so he did, spent 30-40minutes back and forth, located the line, the fault, the junction box, no need to go up the ceiling or to remove any tiles, fixed everything.
Phone line working, broadband working!!

Had a quick chat with this nice engineer, he told me the John engineer from yesterday was LOOKING AT THE WRONG PLACE, while he did that, he managed to yank out and dislocated the phone line itself.


NOW HERE COMES THE BEST PART:
XLN are now charging for a “Missed Appointment fee of £100+VAT” for John the engineer “NOT BEING ABLE TO DO HIS JOB”!!!!!!!!

Let me point out.
Same shop unit, same address.
Same line, same fault.
Same time, during trading hours.
While Barat the engineer can do his job correctly and smoothly.
We have the incompetent John not doing his job and MY BUSINESS IS CHARGED £120 FOR HIS INCOMPETENCE

Of course at this point I have been speaking with Michael from XLNs fault team, and while he says that they, XLN, will look into this matter and put this Missed Appointment fee on hold until it is resolved, GUESS WHAT????
XLN STILL TOOK THE MONEY ANYWAY!!!!!!

I should point out that Michael did say it is up to XLN to decide regarding this fee, but then towards the end of our conversation, he then said it was BT Openreach.


1 Star is 5 too many for XLN from my experience.

PLEASE STAY AWAY IF YOU VALUE YOUR BUSINESS, or if you got a business to trash, then that’s a different story.




***Update***

March 2018

Some bright spark decided to switch over our broadband before sending out or even to check if we have our new router.
The result is spectacular!
No internet down for 24hrs and counting!
We lost hundreds of £££ in business as we can’t take card payment due to no internet!
Nothing worst than watching our customers walking out our door disappointed!!

No offer of any compensation with pour lost of trade!!!

Now We just found our telephone line suddenly goes through to a different number to a totally different shop!
Our customers are livid as they can’t get through to us to order on the phone, and when they do come in, there no customer WiFi availabile and to top it off we can’t accept cards!

Wow. Now we ask ourselves, is it really worth that £2 saving for THIS??????????

The only “Good” thing is that XLN support picks up their phone within 2 rings.
They do try to help with the situation, but the huge damage is done. Let us correct that, the DAMAGE IS STILL ONGOING AT THIS POINT.

I GUESS THIS CAN BE DESCRIBED AS:
FRUSTRATING/DISAPPOINTING/FUMING/HEART-SINKING/SEEING MONEY WALKING OUT THE DOOR

This can be achieved with a saving of £2 a month versus our previous service provider!!


***Update***
April 2018

I am pleased to say that the team at XLN, customer care, broadband support team, landline team have all tried their very best to help our business to get back on track and online. Sophie, Dominic, Mike to name a few, I hope I got their names right.
They have made tremendous effort to put things right.

So, after 48-50hrs of down time, business was lost in the region of £300-£400.
The disappointment to our customers was much much harder to calculate.

XLN had given a 2 months worth of credit towards the bill as a goodwill gesture.

Overall, some basic human error caused a big disruption; and like any good human being, XLN tried their very best to make things right.
I respect that.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Birmingham XLN Telecom  
⚠️⚠️⚠️⚠️⚠️This company is scum they lure you in with cheap prices at£16.95 they say for the first year then it will go up by half but no within two months the price shot up to around £35 a month and now I’m paying £54 a month just for broadband and they tell me that’s ok stay well away from this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley XLN Telecom  
SCAM!!!! This company lured you in with low prices and free services then a months into the contract things change. I started paying £18 at beginning now I’m paying £48.50 each month just for the internet. And I’m pretty sure they have there employees writing reviews to keep there ratings up. I would recommend paying a bit extra and using a proper company such as BT or anyone else
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley XLN Telecom  
Things started OK with XLN, then after months of technical faults we had to upgrade to fibre as we were offline A LOT.

They put us on to a promo rate for 12 months, and agreed our contract would end after this. Needless to say they then started to charge the full amount after 10 months, and argued they were right.

I provided evidence and proved they were wrong, which they have now accepted 3 times. Always promising a credit note - which just never happens. They have wasted so much of my time, and even contacting the directors office I'm still being ignored.

They owe us money, and they are simply witholding it with no explanation.

Avoid completely - they are not good for small businesses - and you would be better opting with a more reputable provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh XLN Telecom  
XLN has to be one of the worst telecom companies in the UK. They cancelled services, add random charges, ignore emails and chances are, like me, you will need to contact trading standards.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool XLN Telecom  
Charged me £100 plus a month, and yes i will email you bills to prove, after verbal agreement on their recorded phone system that it would be £40 to £50, when 2 year contract was up they did not release my line but disabled it. Would not discuss in writing, as their tactics were devious, and since Tony Fitzpatrick departed the company , XLN have become the most disgusting telecoms company I could imagine. I recommend you stay clear I give them 0 out of 10 ! I was with them since 2002, so they have lost a long term customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
N.I. XLN Telecom  
Just ripped me out after a 3months cancellation with them with a final of the final bill of £70
On the phone just clearly telling me to pay the amount and f orget xln ,after a 6 years bussines account with them.
What a company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
wood green XLN Telecom  
They've never heard of usenet
or binaries groups
also very slow
Birmingham XLN Telecom  
I had XLN phone and broadband from March 2018. It worked perfectly fine up to the time I had to change office (only next door from the old one). The engineer came to do the installation, which cost me £100, and he did it all wrong so a second engineer came the same day. After that the internet worked for 2 days and then it was on and off. I had to call them several times making buy new filter, new adsl cable, new router and then said we need an engineer to come and have a look, we will call you in 45min. A day passed no phone call from them and when i called and complained they said that they will have given me a call the day. Cut story short their customer service is poor or next to nothing. I would not recommend them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
West Sussex XLN Telecom  
VERY BAD EXPERIENCE AS A NEW CUSTOMER

I was cold called by XLN and very professionally sold a new broadband deal stating we would have seemless switchover from our old provider BT to XLN for 30% cheaper and enhanced Fibre connection and promising an overall better service...... We thought it would be stupid not to change contract and take them on based upon their rating also .... I was told it would take 2 weeks and true to their word we went live.....well our phones did.....THATS ALL ..... Broadband router said it was connected but we had no WIFI or Internet. Credit Card machines now didnt work and both Tills not on the network which we rely upon for remote monitoring of our business....... Our Office PC wouldnt connect ..... Allot these things were discussed during the cold call sell......I expressed my concerns asking many questions stating this had to be a seemless transition due to us running a business 7 days a week for 15 hrs a day. I was effectivly 100% guaranteed our transition would be issue free..... Having encountered the issues when we plugged in our router we called XLN who did go online to try to get us configured or optimised as they say and were told it would take 24 hrs to be optimised ...... It didnt work and following day we were forced into calling them back for further support ..... over the network they logged into our router to check but we were left with no service and told to plug our old router back in from original provider and a new router would be sent to us..... new router received after a few days and same issues...... its now 7 days later and we are still waiting for a stable working network. In meantime our our pub/restaurant with 2 Tills, a PC and credit card machines have no network connectivity.....we have had to turn customers away on many occasions as as our credit card terminals were not working...I would say we have lost near to £500 in business where the overall contract was to save us similar amount or so over 2 years contract which we had agreed to............Our Till provider couldn't connect and still cant connect to our network to see if it was configuration issues on their part and we will have bills from them to pay now also.. They use remote connectivity as part of the service they provide to us......Our Till supplier told us to go back to XLN for further support. We called XLN and we got told that they would send a technician to get us up and running BUT THEY DIDNT KNOW WHEN THIS WOULD BE which I find an absolutely pathetic response ..... during the 7 days with us struggling to get our connection working XLN didnt call us to verify what was happening or call us to see how we were doing knowing our issues from very start .... its 9 days and counting now and we still have no internet service or reliable credit card machine connection ..... I dont like writing bad reviews but this is nothing short of shocking service / treatment to new customers. I have zero confidence with XLN and warn any small business about thinking joining them .... Ask yourself, is the small saving really worth the effort ?..... We have signed a contract for a service and been delivered a system which has messed up our business operation and daily business routines. I would say we are just getting by but losing money in the process....its someone else's false promises and incompetency which is making our business lose money and be less efficient. Additionally its make us look incompetent in front of our customers through no fault of our own and we were not prior to moving to XLN. We will wait to see the response from XLN and I will write another update on here based upon the success of their ability to respond to this or promise of sending a technician....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Forfar XLN Telecom  
We are not a customer of XLN but they keep COLD CALLING us (we are TPS registered). They tell us that they can save us money, nobody can guarantee that.

After reading all the helpful reviews on several sites I don't think we will ever be customers either.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester XLN Telecom  
I honestly believe they make their money by providing such a rip off terrible service,many customers actually pay their huge termination fees just to get away from them. Slow broadband, hidden charges, threats if we dont take out their business assurance etc. This is the type of company you always hope you will never accidentally sign up with! Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
sheffield XLN Telecom  
0 or minus i would give if there were such options. Horrible, horrible service, I probably lost my mind to the lies of their saleswoman when i switched from my existing supplier. All small businesses i call upon you. Stay away from this rip off company. No internet at all. As a coffee shop i lost so many customers because wifi does not work. I am going back tommy previous supplier. I am also demanding compensation from xln. .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
Bunch of liers and to many useless people in the office. They don't care about customers,they just want to get you stuck in a 2 years contract and that's all. Poor service,people and bad customer service. Adding extra charges for nothing and made a second contract on your behalf without your permission
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London XLN Telecom  
Tired to change Internet provider they cancelled it without my knowledge and said im sticking with them news to me. Saying loads of crap and threats. They will be hearing from my solicitor in due course
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scarborough XLN Telecom  
Would not recommend for Business Broadband, we have had major issues with broadband since we switched to XLN (never had issues before) and the only away to resolve the issue (after about 30 calls & 5 months) was to buy our own decent router, there one just couldnt do the job and our internet and credit card machines were dropping out all the time (not on wi-fi, directly to router with ethernet)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Brighton XLN Telecom  
One star is too many. Appalling company and customer service. Despite numerous complaints to XLN, I still do not have broadband. Avoid!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire XLN Telecom  
Drop out is constant. They ‘sublease’ the line from TalkTalk which had I known, I probably would not have moved over to XLN however their help team is always available - even at weekends. The problem is specifically the drop out rate - the perfect good 80 ambit signal can go from 75Mb to less than 5Mbits instantly for anything from 30 secs to over 30 mins. Sometimes restarting the router helps.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    1 star
Milton, Banbury XLN Telecom  
Absolutely terrible company

Absolutely terrible company, price and service.

I chose a different supplier as their prices were much better. I was then contacted by XLN by several extremely rude employees. They’re disconnected my phone line instead of transfer to new provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cannock XLN Telecom  
Appalling line quality. Below 4Mbps. When we phoned to cancel, they said we had to be put through to another line, which was busy. This went on for months. Eventually, when we got through, they gave us an email address to be used to cancel - which could easily of been given in the first phone call! Just a trick to make it as difficult as possible to cancel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff XLN Telecom  
After months of waiting, we still haven’t had our issue resolved, so we have taken the plunge to move to a new provider and guess what?! XLN have the cheek to send us invoices and claim we are still in contract, I’ve never signed or verbally agreed new contracts, yes you guessed it they can’t produce any evidence to say so, this will now be court action.
Please don’t use this company if you value yours.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland XLN Telecom  
A Fairly poor service which deteriorated overtime Yet at the same time the prices increased dramatically.
Upon my retirement and cancellation of the service, without my knowledge the company continued taking money from my account as if I’d continued with the service. They refuse to give all of this back only a small portion.
Worst of all and since supposedly settling the matter, they’ve referred me to a debt collection agency, causing me a lot of stress & distress.
I would stay well away from this company.
Rawtenstall, Rossendale, XLN Telecom  
Dont try to leave the contract early for what ever reason.The rep said I just had to phone them up if we ceased trading which we have because of the virus shutdown. Want all kinds of documents otherwise will apply horrendous charges to the account for termination.Also they love to hike up the cost for unwanted insurance which you have to opt out of even though you never asked for it.
Never ever use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Hay on Wye XLN Telecom  
Where do I even start, I am a multi site operator. We have XLN “fibre” in both sites. I use the word fibre very loosely, we have download speeds of 2.4 and frequent outages. Our latest site with XLN has been the worst in 4 weeks we have contacted them about fault equipment, poor customer service, incorrect billing and most importantly 5 incidents of “red” service for over 2 hours each time. Currently down now and have been for 2.5 hours. The WiFi signal strength in general with XLN isn’t capable of reaching a second floor in any of our premises, we eventually had to install TP LINK boosters just to power it to reach through.

Customer WiFi is pointless when customers select the WiFi it doesn’t even load the sign up / sign in page, I’d probably look at using The Cloud or someone with a higher reputation.

Our latest site had an existing router which XLN told us was capable of Fibre and have billed me for fibre since opening to only find out last week the router wasn’t capable and we have been getting a substandard service. (No offer of a refund.)
With the “fibre” WiFi issues xln do not guarantee the speed or quality of the WiFi only cabled connections (might as well have dialup it’s the 21st century XLN catch-up).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Inkersall XLN Telecom  
I joined because the price was ok .I only work 3 days a week and very rare i call .I usually text.after a year it drastically went up Ask for my call log couldn't because my calls are short and not over 50p .they are offering great deals for NEW customers and ignoring the customers that are supporting them .I Am now leaving when my contract runs out .they don't seem to care either when I informed them I was leaving his response thats up to you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool XLN Telecom  
Atrocious. Aggressive, Amateur, Appalling.
Let’s get to the “B”s now.
Belligerent, Below par, Beguiling, Bullsh..ters..
C’s..
Competent (not), Corrosive, Contrary, Completely inept.
D’s.
Destructive, Derogatory, Demeaning, DETERMINED to sack themselves and make you find another supplier.
Don’t use this company but do carry on from the D’s...

ADDITIONAL
Just got my letter recognising my termination of contract (Hurrah).
Did it thank me for 2 years of DD payments and being a valued customer? Did it say sorry to see you go?
No, it tells me that subject to clause 24.1 in there terms of business I am liable to pay termination fees as agreed when entering the contract. £299 per telephone line, £199 per fibre connection, £99 per broadband connection plus the repayment of any equipment so £398 plus cost of equipment.
Nice, that’s how to impress and keep customers isn’t it, threatening letters of financial cost.
It doesn’t tell me that actually as I have given the agreed notice period after my full 24 months of contract I can leave without any cost. No threats of fines and fees are best.
Good luck XLN, you have a very odd business model.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Southend on sea XLN Telecom  
AVOID AVOID. They are trained well to deal with angry customers, they sell hard, pin you down on a fast moving verbal contract, in my case, to include a no-cooling off period and a block on other suppliers taking the line. I left to get BT Sport TV for my family, so it was not a cost saving decision. I was long out of contract. BT took the line with a live date of 7 Oct. In the meantime this hungry salesman, Justin started off by saying I know you are looking to move to BT for the sport for your son, I can do you a really good deal for the line. No thanks, email me a quote. This went on toto another 2 calls and another email and in the end I said okay and agreed to all his fast terms & conditions over the phone. XLN took the line back and my whole BT order was cancelled and closed including broadband & BT TV. Cannot re-instate unless XLN unblock the line. 2 working days later, tell them it doesn’t work and £900 gets me out of contract for 3 telephone lines, which 3 working days ago I was in no contract with these thieving lot. Do not be fooled by sorry to hear you are not happy spiel, they are just trained to legally not get themselves blamed and you can rant all you like, they will quite happily listen, and politely tell you sorry but you did agree to the contract with of course an understanding tone, I’m sure there is genuine understsnding somewhere, NOT! I would be ashamed to work for this company! AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire XLN Telecom  
Price rise of 33% + vat after twelve months , apparently I dint see their notice, do not use XLN
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester XLN Telecom  
Avoid this company,as soon as you agree a contract with them the price goes up,I was promised price at £27.99 but from the first month it’s been above £48 bid difference.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Bradford XLN Telecom  

Loading...

  • 71 reviews, showing page 1 of 2, skip to page 1
  • 2

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

XLN Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and XLN Telecom.

Broadband.co.uk