3,590 Customer Reviews over 90 pages
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2017-07-25
- Comments
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People beware, while their initial offer may see great, they do not hesitate in increasing your monthly costs, give you terrible broadband service, take money for something you do not receive and then state you must renew your contract in order for you to continue the support on their equipment.
There are better services out there and would deter anyone from using BT. Too expensive, lie to the customers and basically steal money without consent.
Your choice, but please look at other reviewers, we cannot all be wrong can we?
- Location
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- Location
- LLANELLI
- Reviewing
- BT
- Date
- 2016-05-31
- Comments
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Absolutely shambolic! No Internet for over a month and told if I cancel my direct debit then they will take me to court! No fluent British speaking customer services either is a joke!
- Location
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- Location
- Summerhill, Wrexham
- Reviewing
- BT
- Date
- 2017-03-17
- Comments
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I have been monitoring my broadband speed daily and am constantly. Receiving only 1.22 Mbps most evenings. Despite paying for a 76Mbps service. Why are we the customer having to put up with this the so called providers are taking our money and not delivering, THIS IS NOT ACCEPTABLE.
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-08-11
- Comments
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Awful. Absolutely awful. Contrasting 'advice', huge call queues, one of the worst customer services i have ever had. I would rather give my money to a charity and have no internet than fund these clowns.
- Location
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- Location
- scotland
- Reviewing
- BT
- Date
- 2018-11-06
- Comments
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My advice is to find a different supplier BT is awful & their costomer service is even worse
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-03-23
- Comments
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BT has the worst service I ever had in my life! As a freelance IT consultant I live by internet. 7 calls with no information provided, misleading messages on the site and sms (not even talking about direct chat) and a lot of frustration. They were not even able to give me a date when service will be provided! Disgusted by the service! Monkeys would do a better job!
- Location
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- Location
- Staffs
- Reviewing
- BT
- Date
- 2015-10-19
- Comments
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Had BT Infinity 2 for the last year and haven't had any problems. My installation was a different matter and after moving house, took almost 2 months to get a working installation. I found the Mumbai call centre to be useless and they were the first to ever be shouted expletives at! I found that complaining on the BT Facebook page is your best bet. Fill in the page you are given a link to and the brilliant team in Northern Ireland will help to get you a decent service. They even phone you at convenient times and deal with you like a human being. In short my service has been amazing ever since. The BT bill is large but you get what you pay for I suppose!
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-10-03
- Location
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- Location
- Plaistow
- Reviewing
- BT
- Date
- 2023-10-25
- Comments
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It is a worst broadband. They are cheating costumers. Dont trust them. And comparing to other broadbrands the speed is very low
- Location
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- Location
- Warwickshire
- Reviewing
- BT
- Date
- 2017-12-31
- Comments
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Tried to cancel within the 14 day period. Emailed confirmed cancellation but they did not act upon it. I was left with BT Broadband for a month. Requested to transfer to another provider which they had to accept. But as soon as I did so, broadband became very slow. Webpages and emails took many minutes. Doesn't appear to be a "good company". It is unfortunate that BT owns the phone lines. Its min broadband speed is 1M. So you will only get a refund it is below this. If you can find a better provider you might want to switch.
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-10-24
- Comments
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Never even got to use the service. They took 5 days to tell me they could in fact not provide the service, and in the interim had taken money out of my account. I've been told I'll be refunded that amount twice and still no refund after a month. Staff are obnoxious and extremely unhelpful. Overall shocking.
- Location
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- Location
- Leicestef
- Reviewing
- BT
- Date
- 2019-09-13
- Comments
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I don't understand why some people have such problems. I have been with BT for nearly 2 years and they are amazing. I use them for broadband and mobiles, and they are ALWAYS sss helpful.I am so pleased with their service I have extended my contract for another 18 months
- Location
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- Location
- Norwich
- Reviewing
- BT
- Date
- 2023-09-23
- Comments
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The worst customer service of any company I've ever dealt with, by a wide margin. I would only recommend them to my worst enemy if I wanted to be particularly cruel. We made a simple request to re-activate a broadband connection, the cable, BT box and router all still in place. After waiting an hour for the call to be answered, we were transferred to four different agents in three different departments over the next hour. The so-called customer service agents were rude and totally incompetent, only interested in selling us an upgrade on our existing connection (presumably there's a commission at stake here). Eventually they agreed to send an engineer, who took one look and said "Oh, you just need this other line reconnecting, that's easy, they've misunderstood". It wasn't in his job description of course and after another hour long phone call with Dumb and Dumber the next day, we gave up. Avoid this company if you value your sanity!
- Location
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- Location
- Penkridge
- Reviewing
- BT
- Date
- 2021-07-04
- Comments
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Waiting 3 months and no words can describe how bad your company is. You take my money but I nearly lose my job because of you crooks. How the hell ate you still in business
- Location
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- Location
- Buckingham
- Reviewing
- BT
- Date
- 2009-09-16
- Comments
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Its ok if nothing goes wrong, but any "Techie" calls go to India and the English is barely understandable - no use when trying to explain things. I was trying to get to the bottom of why I was getting a low signal but I couldn't understand what the Indians were saying and they couldn't understand me !! Left in the lurch.
- Location
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- Location
- Newport
- Reviewing
- BT
- Date
- 2017-01-28
- Comments
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BT have been a nightmare from day one. It took a month for them to arrange an appointment to connect our phone line, and when the day eventually came round the engineer left before finishing the job, leaving us without a working phone line or internet connection. BT have also been fraudulently billing us for calls apparently made before our line was connected! Trying to talk to anyone takes over an hour of waiting on hold, only to be told that they won't deal with your problem, or they have no idea what's been discussed before. The fibre internet connection regularly drops out at evenings and weekends, and drastically reduces in speed at busy times, making it virtually unusable. Absolutely one of the worst companies I have ever had the misfortune to deal with.
- Location
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- Location
- Solihull
- Reviewing
- BT
- Date
- 2016-09-09
- Comments
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Very poor throughout, and it gets worse when your contract ends.
It is painful, and you will waste hours, probably 1.5 days being passed from one idiot to another, and they will keep trying to close your complaint.
Avoid at all costs
- Location
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- Location
- West end southampton
- Reviewing
- BT
- Date
- 2018-06-30
- Comments
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Always dropping out
- Location
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- Location
- Hampshire
- Reviewing
- BT
- Date
- 2017-08-11
- Location
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- Location
- Newcastle
- Reviewing
- BT
- Date
- 2017-07-01
- Comments
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The only thing worse than BT broadband is their customer service.
The internet barely goes a day without failing, often dropping out every 5-10 minutes. Even with the best package it struggles to have more than two devices connected to it and using it at the same time. I have ended up having to increase my mobile data allowances twice purely due to the unreliable BT broadband.
The only good thing about BT is the open zone.
- Location
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- Location
- LLANIDLOES
- Reviewing
- BT
- Date
- 2009-11-27
- Comments
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BT provides a below average service, it's rather like all services in a rural area, there aren't any. You have to live in a city area to get the rated service. This will always be so, where I live the majority of the population are sheep.
- Location
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- Location
- Leyland
- Reviewing
- BT
- Date
- 2014-11-18
- Comments
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Having been a BT customer since 2010 I have now got so fed up with their new customer offers that I have contaced them to cancel with the aim of moving to Plusnet and then returning in a year. However because I have a £1.31 discount till June 2015 they want to charge me £130 to leave - thats 10 years of the discount which in itself only lasts a year. So I asked to discuss it with a manager the call centre operative flatly refused to put me in touch with one - basically these are the rules take it or leave it. so I'm stuck with BT till June 2015 what a total Rip off
- Location
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- Location
- York
- Reviewing
- BT
- Date
- 2017-06-15
- Location
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- Location
- Bridgwater
- Reviewing
- BT
- Date
- 2017-01-12
- Comments
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Appalling down load speed, this has got worse
- Location
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- Location
- West Midlands
- Reviewing
- BT
- Date
- 2023-07-26
- Comments
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Had full fibre to the house installed and to be fair the main computer that is wired is getting the 500 mbps the WiFi is terrible, getting worse speeds that the previous set up, even though the router is in the same place. Overall a waste of time.
- Location
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- Location
- Notts
- Reviewing
- BT
- Date
- 2016-10-18
- Comments
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In terms of the speed and reliability things are great. The problems with BT start at installation - They made a real mess of my property when installing. It then took hours of chasing to receive the incentives they advertised as part of the broadband offer (vouchers etc). Things then get worse if you ever need to call them to adjust anything in relation to your service. Their online customer service is appalling. After months of terrible service i decided to let my 12 month contract end without renewal, only to be charged £31 for the privilege of not renewing. Really would suggest avoiding BT even they have the lowest price in your area.
- Location
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- Location
- Weston SubEdge
- Reviewing
- BT
- Date
- 2014-12-01
- Comments
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I live in Weston SubEdge Chipping Campden, a relatively affluent Cotswold Village where the clock has been retarded to Victorian times by BT.
The phone and broadband services, patchy at the best of times, have, since last Monday disappeared; with no update as to when they will be fixed. Local businesses, medical-service dependent pensioners and GCSE students can't access vital services. There has been no Black Friday or Cyber Monday in Weston SubEdge. Several hundred homes are affected.
I hear on the jungle drums that BT is unable to fix the problem until 20th December, almost a month without service.
Today they put BT line rental bills up.
Classic monopoly with rubbish customer service. How can we affect their NPS? Affecting their bonuses may be the only way to get them to listen.
- Location
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- Location
- Yorks
- Reviewing
- BT
- Date
- 2013-12-12
- Comments
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I ordered BT Infinity and telephone and received an "installation" date of 10 days later. I booked a day off for the engineer as the installation was between 8 and 1pm. The day before I get a text telling me that the date has now changed to a day later! I now took off another day.
The next day, the day my service was originally going to be installed, I received an email telling me that my phone number was now live and my broadband was going to be installed the following day.
The next day I sit waiting all morning....The engineer turns up at 1:30pm! Ok ill let him off...
He tries to install the broadband only to discover that there is no phone line!!! He asked if the engineer had been to install the line...Urm no I thought that you would be doing it.... His reply? He wasn't qualified to work on "copper" wire!!!!!
I called BT..... Big mistake. Indian call centre wasn't my issue, staff that passed me from department to department for almost 2 hours is. I started the call at 2pm and finished at 4.15!
Totally useless. I tried to log a complaint and after telling them that there is an external problem with their line at the actual box in the street, I was advised that I should go to another BB provider!!!! Idiots! It doesn't matter which service provider I go to if the problem is with the BT box outside, I will never get a connection!!!
Advice...DO NOT DEAL WITH THESE IDIOTS AND CERTAINLY NOT ON AN 18 MONTH CONTRACT!!!
- Location
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- Location
- Salisbury
- Reviewing
- BT
- Date
- 2022-02-24
- Comments
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BT offered to upgrade me from BT Halo 1 to Halo 3 for nil extra cost. Having spoken to their customer services adviser, I realised that theres no benefit from 1 to 3 at all, its just a way of tying me into a contract for another 2 years. When I pointed this out to the BT advisor, she hung up! Also, the adviser tried to sell me an unlimited call plan on the basis that we make 145 minutes + of calls per month. This is a nonsense, we barely use the landline for calls as we have mobiles. Shocking, and not what I'd expect from a supposedly reputable company.
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2021-08-11
- Comments
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Its hard to rate a company that offers such a blend of incompetence and dishonesty. If they tell you a thing will be delivered on a date it wont be, when they assure you they are sorry they are not. They are so useless its to the point when you think it would be less effort to be do the job right
- Location
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- Location
- Warrington
- Reviewing
- BT
- Date
- 2023-09-19
- Location
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- Location
- Lane bottom , Burnley
- Reviewing
- BT
- Date
- 2018-06-06
- Location
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- Location
- Tarvin Cheshire
- Reviewing
- BT
- Date
- 2009-11-19
- Comments
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Very poor service I have complained that I only have 512mbs. The answer was that was enough for my needs
- Location
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- Location
- Seaham
- Reviewing
- BT
- Date
- 2014-05-16
- Comments
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THE WORST SERVICE EVER. I installed a new line with Infinity Unlimited Weekend calls and calls abroad. It took them nearly 2 months to turn up and install my landline. They charged me nearly £200 in installation, activation fees and first month of rental and sent me a letter that my service is up and running. When I started calling abroad they sent me a bill for another £200 for international calls. I contacted them stating that it should be free of charge but they said that the service had not been activated and it takes up to 5 weeks to get it active, in the meantime I had to pay standard tariff. My brodband speed should have been close to 30Mb but it reached max of 0.9Mb. They blamed line filters, their engineer came and replaced them charging me another £43.80. The speed remained the same, when I phoned them they told me that I probably have a virus (I have Mac) and tried me to sell antivirus for windows, also to install newest updates from Microsoft although it is Apple. At the end I just resigned being charged another £86 for eraly exiting fees and installed a new VirginMedia line. I WILL NEVER EVER GET ANYTHING FROM BT
- Location
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- Location
- Cannock, Staffordshire
- Reviewing
- BT
- Date
- 2017-07-14
- Location
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- Location
- Slough
- Reviewing
- BT
- Date
- 2018-07-20
- Comments
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Honestly, the broadband speed isn't that bad, but what makes BT so disappointing is the customer service and reliability. BT worked fine until about a year ago when it started cutting off for no reason. I've contacted BT and they said nothing is wrong with it. I only have 1 regret and that is staying with BT for this long. If you are looking for a good broadband, go to virgin... I would suggest against getting BT.
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2015-08-22
- Comments
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APPAULING CUSTOMER SERVICE DO NOT USE BT!!!!! Problems with billing going on for months, my quarterly bill should be around £180 (Phone & Broadband), I received one for over £800!!! months later and over 30 (yes thirty) calls to, so called, customer service still not sorted. This is the worst experience I have EVER had of customer service, they clearly don't care and/or are completely incompetent. I regret moving to BT and will be leaving as soon as I can. Written complaint to BT and OFCOM sent. My advice AVOID at all costs!!!
- Location
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- Location
- Tain
- Reviewing
- BT
- Date
- 2016-02-02
- Comments
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Been with BT a day, engineer didn't turn up, broadband doesn't work, customer service continuely forward you to someone else, quite simply the worst company I've ever had the misfortune of dealing with, avoid BT at all costs
- Location
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- Location
- Cardinham
- Reviewing
- BT
- Date
- 2017-03-08
- Comments
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Useless support, MY Broadband along with telephoen has not been working for a week. An engineer wroked out thata cable was broken 210 metres from my property but closed teh job as "fixed", When I chased apparently Bt have been calling me on my landline - yes the one that is not working to discuss the fault and I am now told that they can not fix the problem because there is a problem in their data base with my address - even though an engineer has already made the diagnosis.. What a complete and utter waste of time
- Location
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- Location
- Lewes
- Reviewing
- BT
- Date
- 2016-06-21
- Comments
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I have just moved house and was going to transfer my BT Broadband to the new address however when looking into things i saw that my original deal had ended and that I was now paying £47 and i don't even use the phone as I have a digital number, BAD DEAL In my opinion they should have sent me a letter regarding the new increased charge. I phoned up Sky and they can offer exactly the same deal for £17, so much better and you are effectively getting exactly the same thing. So I called up BT to cancel my package and they said that I needed to give them 30 days notice and pay a cancelation fee of £31. All in all this a lot of money wasted and I will not be returning to BT because of this.Yes this stuff is probably all in the small print but in my mind this is just a way of fleecing consumers because people don't tend to read this stuff, and they know it. Not impressed BT, short term thinking.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.