3,590 Customer Reviews over 90 pages
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2013-12-11
- Comments
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I read so many warnings about BT but stupidly took no notice. DO NOT USE THEM. They are terrible. I signed up for BT Infinity in August 2013. They then for reasons best known to BT cancelled my order. I only found out after calling to find out where the engineer was on the installation day. It's now 5 months on and I still only have around 1/3rd of promised download speed with ethernet cable. Next to nothing with a wireless connection. Rang sales to cancel but they were just arrogant and refused my request out of hand despite the product not being fit for purpose. I am now have to have yet another conversation with tech service. They are good people but clearly their job is horrendous because of the lacklustre product. Ignore the advertising claims, they misrepresent the actual performance of BT Infinity. Rest assured, I will take note of others comments in future. Just stay away from BT.
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2014-10-02
- Comments
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The worst customer service ive ever had. Will not accept its their problem for my poor speed and dispite watchdogs show will not let you leave, see you in court bt.
- Location
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- Location
- west sussex
- Reviewing
- BT
- Date
- 2009-08-01
- Comments
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For some time now have had consistently slow broadband speed well below that advertised and paid for. I shall be chnaging supplier very soon.
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2018-03-19
- Comments
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DO NOT USE BT!!! - If you even consider using their service, DON'T!!!! Please - if you are looking at broadband and are reading this, take it from my first hand personal experience that these criminals want your money and nothing more!! I had signed a contract with BT and it took them 3 months.... 3 MONTHS to actually get the internet to work, this involved calls nearly everyday of which the representative on each occasion had no idea that I had called the day before and made me go through the same steps every time to check my broadband was working then said "call tomorrow and see if it repairs the issue". They made me do this for weeks! Then said they had sent out hardware which they hadn't as each time I called, the representative then told me that nothing had been sent and they themselves would send out the hardware... that took 3 attempts. Had I have wasted as much of their time as they had of mine I am sure they would charge me for that too!!
THEN - when I complained they offered me a £10 compensation... £10.... 10 measly pounds after which by this point the contract had cost me nearly £150... for no internet!! That is like robbing a guy and not going to court for it!! Then when I ask to leave they want me to pay the full contract. which is 2 years long! Needless to say, they can't get their act together, they are absolute CRIMINALS!!!!
I sincerely hope that NOBODY even thinks of using this service, it is slow, expensive and the hardware they provide you with would be better off being used as a frisbee. ABSOLUTE UTTER RUBBISH!!!
- Location
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- Location
- west sussex
- Reviewing
- BT
- Date
- 2014-04-30
- Comments
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I have had problems with going over my limit on broadband, which is confusing as i am on unlimited as by bill clearly states, i have spoken to many people at BT which is hard when you do not get a english speaking person and those who try to speak english are awful to deal with, i have never been able to view a bill online due to a cock up made by BT when setting up my account and also have had my direct debit payment changed without any notification or warning via post or email to let me the CUSTOMER know. My recent dealing with BT was to set up a new deal and should ony be paying £45 a month but the last 3 bills are £73 £83 £96 . I only use the web for emails and searching the net. BT cannot give anyone a breakdown on there broadband other than you have gone over, no dates or times or even what you have been doing e.g. downloading, streaming. BT are by far the worst company of all time and as soon as my contract is near the end i will be going elsewhere. I think this will end up like the PPI where people were being ripped of and someone will eventually blow the whistle on BT and there practices. I turned my pc of and broadband at the router and have not used it for 3 weeks and guess what i still went over my limit, this just proves they are lying thieving scum.
- Location
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- Location
- West Sussex
- Reviewing
- BT
- Date
- 2014-11-29
- Comments
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I have BT's best for around here, 80 mbps. I'm lucky to be very near the cabinet and I actually get close to that speed, 74 to be picky. I did however have some problems in the months following it's installation, with speed. It would drop by 50% or more every 3-4 days and required a reset of the router to fix it.I noticed that it never dropped below that speed. I got fed up and suspected that BT were taking the Michael; charging me for 80 and supplying 35. Let's face it most people wouldn't notice! I complained about this and got a phone call telling me the line was fine and the problem was "static electricity build up on the router" and that I would have to continue to do a reset when speed dropped. What sort of modern equipment would be susceptible to that? I guess he was reading from a crib sheet. HOWEVER since my complaint a strange thing has happened. Not once since, and it's more than 6 weeks now, has the speed dropped. Not once! Static build up my derriere!
- Location
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- Location
- West Wales
- Reviewing
- BT
- Date
- 2015-10-15
- Comments
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If things are going well it's OK..BUT when things go wrong you've got a problem! On the technical side the Indians can only sort things up to a certain level but they don't know that,keep plugging away and get frustrated...and so do you! On plans and billing if there's a mistake the call centre staff can't get their head round the complexities of the plans. I signed up for a BT Sport plan avoiding the £5 charge by signing up for an additional 12 months. I was then sent a letter to say I would be charged. Phoned and told I was definitely on the 'no play' plan. Bill arrived,I had been charged. Phoned again, was told it would be rectified- it wasn't. Phoned again-told it would be rectified -we'll see! Call centre staff are lovely but they can't understand and/or rectify the errors.
- Location
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- Location
- West Wickham
- Reviewing
- BT
- Date
- 2016-05-19
- Comments
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So BT have provided me with 500Gb of free cloud storage, great. However, why can't BT provide customers with a User Guide that is usable to explain how to set-up / configure their cloud solution. A few bad YouTube videos and some appaling material on the net that does not reflect what the customer actually sees on their desktop will just not do.
- Location
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- Location
- WEST WICKHAM
- Reviewing
- BT
- Date
- 2021-07-14
- Comments
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Engineer didn't show up for the activation. They sent me his number in the morning to contact him - he didn't reply to calls nor txt. Supposed to come between 8-1. Then was contacted by the company that arranges the engineer's visits to say that he will come round. - waited til 6pm - nothing. No response to txt nor calls. Then BT called in the evening saying the need to rearrange the appointment. Not so much an issue if you don't work but I have to take another day off work and being self employed it's loss of earnings.
- Location
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- Location
- West Yorks
- Reviewing
- BT
- Date
- 2013-08-25
- Comments
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Signed up to BT broadband so that I could watch BT sport. What a mistake that was. First they got rid of my unlimited free evening calls even though their customer services told me on two occasions that would not change. Now they expect me to pay extra for the evenings call package. Got all the equipment on time and the service started on time and then the real problems began. The internet connection has a mind of its own. Slows down to 0.03Mbps every few hours. Resetting the home hub restores the speed most of the times but not always. After waiting on the phone for about 30 mins each time, technical help go through diagnostics then tell you to switch off all equipment and restart which resolves the issue for a few hours. How long can you keep resetting the router. Try and make a complaint and you just keep going round in circles. They don't want to help and have no idea what customer service is. Can't wait till the 18 months is over. So many better and cheaper deals out there.
- Location
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- Location
- West Yorkshire
- Reviewing
- BT
- Date
- 2015-10-02
- Comments
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I had an issue with BT several years ago where they tried to charge me £180 for ending my contract early. I eventually proved them wrong and had the charge overturned. After this episode I decided I would never return to BT. However, given the offers for new members that were available last year I decided to give them another go. After experiecing very poor broadband speeds I have started to shop around for new fibre optic offers as my contract is due to end in a months time. BT are the most expensive provider out there! The most difficult part is trying to cancel your contract. I have called several times recently to discuss the cancellation and not until the third call did someone advise me that if I left before the contract end date I would be liable to pay them over £88 for cancellation fees. I have called today to give them my 30 day notice (as requested to do so) but was told not to and just arrange the switch over with another provider. Avoid if you can, really not worth the hassle when you come to renew contracts and there is far better price plans out there.
- Location
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- Location
- west yorkshire
- Reviewing
- BT
- Date
- 2020-09-10
- Comments
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well well BT i have to constantly contact them. their advert says 1 disc runs the house or 100 pound back. i have 3 discs and they dont work(all this in 2 months )everytime i contact im in chat for over 4 hours they go round in circles and help with nothing
they pass me on to several people including managers (i dont think ) they avoid paying the 100 at all costs like their life depends on it so FALSE ADVERTISING im tired beyond words of this company and no offence to anybody but why cant i talk to a english person why do i have to be talking to people in INDIA when at the end of the day theyre called BRITISH TELECOM, tired of it all wish id never joined ive dealt with bad companies but these are the worst DO NOT UNDER ANY CIRCUMSTANCES JOIN BT (british telecom or should i call them IT (india telecom as sinse joining theyre all ive had contact with WHY?WHY?? why cant i cantact people in england surely it would work better
- Location
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- Location
- west yorkshire
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
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Failed promises from day one. I was told my servcies was going to start 3rd of december then they kept pushing it back uptill 15th of December. As a new customer its impossible to speak to any one. so cancelled afer reading preious reviews.
- Location
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- Location
- West Yorkshire
- Reviewing
- BT
- Date
- 2017-03-14
- Comments
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Had their full BT system in for 2 weeks and still unable to watch ALL the channels, even after TWO engineers have been out.
The latest engineer told me my plug filters had not been cynked in.
Now their engineer department are telling me I have to go buy a booster plug.
DO NOT USE BT!
- Location
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- Location
- West yorkshire
- Reviewing
- BT
- Date
- 2017-04-14
- Comments
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I pay for fibre optic broadband and receive speeds too low to download films from Netflix. Supposedly I get up to 44Mbps which should be plenty. Have had numerous calls to BT who either don't believe me or just don't care. Speed goes up and down like the proverbial yoyo.
- Location
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- Location
- West Yorkshire
- Reviewing
- BT
- Date
- 2015-12-15
- Location
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- Location
- westbury
- Reviewing
- BT
- Date
- 2017-01-08
- Comments
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poor speed and when I try to upgrade to infinity it does not recognize my address or in fact me as a customer
- Location
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- Location
- Westcliff-on-Sea
- Reviewing
- BT
- Date
- 2019-10-08
- Comments
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Worst broadband experience. Broadband kept on cutting out, after multiple attempts 7 engineers, I finally managed to cancel my contract and get a full refund of charges. Very, very frustrating though, useless broadband. Back with Sky now, not had a problem.
- Location
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- Location
- Western Isles
- Reviewing
- BT
- Date
- 2016-05-13
- Comments
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BT a complete nightmare to deal with. The engineer did not turn up after me taking time off work. Worst of all has been the poor customer service - they never phone you back when they say they will. At times very difficult to understand what's being said. I was offered £10 compensation, I refused as I considered it an insult after everything I had been through. Once my contract is up I will leave, any other provider would be an improvement.
- Location
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- Location
- Weston
- Reviewing
- BT
- Date
- 2016-12-13
- Comments
-
Terrible customer care and service. Be nice to speak to someone that understandshe me!
- Location
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- Location
- Weston SubEdge
- Reviewing
- BT
- Date
- 2014-12-01
- Comments
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I live in Weston SubEdge Chipping Campden, a relatively affluent Cotswold Village where the clock has been retarded to Victorian times by BT.
The phone and broadband services, patchy at the best of times, have, since last Monday disappeared; with no update as to when they will be fixed. Local businesses, medical-service dependent pensioners and GCSE students can't access vital services. There has been no Black Friday or Cyber Monday in Weston SubEdge. Several hundred homes are affected.
I hear on the jungle drums that BT is unable to fix the problem until 20th December, almost a month without service.
Today they put BT line rental bills up.
Classic monopoly with rubbish customer service. How can we affect their NPS? Affecting their bonuses may be the only way to get them to listen.
- Location
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- Location
- Weston Super Mare
- Reviewing
- BT
- Date
- 2016-09-02
- Comments
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BT have cut my Broadband for no reason! They admit it's their fault but after 2 days they don't know how to reconnect me!
- Location
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- Location
- Weston super mare
- Reviewing
- BT
- Date
- 2019-05-11
- Comments
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I couldn't get different registration numbers for my multiple complaints about speeds of 2mb download, which is a contract breach.
They cannot provide better service where i live, in weston super mare town centre, 300 meters away from the exchange. It's not like I have the cheapest service because i wanted to, but even that fails to stay within the contract guaranteed limits.
I will go to citizens advice and ask if there is a way to cancel the contract without having to pay a fee.
If anyone knows of what legal actions could be taken against them please share it.
- Location
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- Location
- Weston Super Mare
- Reviewing
- BT
- Date
- 2016-05-18
- Comments
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Absolutely absurd to think I get 1.9mb speed, I spoke to BT just before buying my house 2 years ago and they assured me that works were due to take place to install fibre optic, not a single sign of an engineer, every time I call I'm told it's due to take place in 3-4 months, if I visit my brother in law who lives literally the other end of my road and use his WiFi, I get 55-60mb speed, it's an utter disgrace, not only are they liars, their customer service is diabolical and I cross my fingers that this new law gets passed where customers have to have a minimum broadband speeds. BT hang your heads in shame, yours sincerely a soon to be ex customer(p.a dial up is still head and shoulders above your lousy service)
- Location
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- Location
- Weston super Mare
- Reviewing
- BT
- Date
- 2009-08-02
- Comments
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I have been with BT 18 Mths now and their service has been terrible. My broadband conection is so slow its only just above dial up speeds. ie not in Mb but messured in Ks and not even many of them . All i can say is the connection is stable but at this speed its sometimes quicker to post a letter. In the 18 mths my service has gone down 3 times each time taking days to get put right
- Location
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- Location
- Weston super mare
- Reviewing
- BT
- Date
- 2019-05-10
- Comments
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In Weston super mare, near town centre, 300 meters from exchange and they could only provide 17mb download and 0.70 upload.
I have to connect to 4g if i want to attach a picture to an email.
I might as well send a pigeon with it, just stick to 4g or get broadband from any other company...even if they use BT infrastructure they can provide better speeds.
Just unbelievable how they can be called ISP, i'm waiting for the day I can cancel without a fee more then I am waiting for my bank loan to end.
- Location
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- Location
- Weston-super-Mare
- Reviewing
- BT
- Date
- 2016-12-07
- Comments
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where do i start, well i just moved to a new flat on the 7th nov 2016, i then thought i go with BT broadband which they gave a a date for the 28th nov 2016 that then got changed to the 29th nov, i still had no internet, so got in touch with BT they booked out a engineer for the 1st dec, great start this was as a new customer, engineer turned up he gone his checks sid it was a fault from the outside whick in my books was good because i won't get charged the £129. he come back and said that the engineer that done it done it from the wrong CAB address then he said the good news is, is that i've sorted the phone line which i 'm not bothered about but he said the bad news is you still haven't got inter net until the sort out the fibre in the right CAB, so went back on the phone to BT they said they get it sorted the next day which then got changed to the 6th of dec, guess what didn't have internet on that day so i got back in touch again with BT they said they changed the date to the 7th because they wanted to do a big fix in my area as more people was having the same problem and i will without fail have the internet by 8pm no later on that day guess what still no internet, the funny thing is was when i moved to this address the people b4 had talktalk i know this because by chance i pluged my router in and guess what, i had internet it was only 17mb down and less then 1mb up but i had internet, as someone thats wants to start streaming to twitch tv and youtube i need more upload speed BT at the time was a good offer, which so far is the only good thing i have seen in BT the offer would be twice as good if the internet was working. If any off you guys are thinking about BT please beware!!
- Location
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- Location
- Weston-super-Mare
- Reviewing
- BT
- Date
- 2018-03-15
- Comments
-
AWFUL , signed up to a broadband deal which was advertised to include 18 months free bt sport , they then didn't honor it and blamed me for not ordering it right when i followed the link and it was plastered all over the screen stating i would get it. they then said they would give me ten pounds goodwill which was not good enough as i moved from sky which was cheaper to get this bt sport deal. awful customer service.
- Location
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- Location
- Weston-Super-Mare
- Reviewing
- BT
- Date
- 2010-08-27
- Comments
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The only reason I am posting a comment is that I have just phoned BT, which took numerous numbers to phone, to upgrade from Option 1 to option 2. Having agreed the upgrade I asked the question about whether this was a new contract, to which the answer was yes. I cancelled it there & then as I only have 4 months left on my current contract & feel it's a complete con., to start another 12 month contract, especially when I found out only by asking the question.I am an existing BT customer & would stay, but my current view is that I will now move.
- Location
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- Location
- Weston-Super-Mare
- Reviewing
- BT
- Date
- 2019-07-24
- Comments
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Look no further, the worst "ISP" in the WORLD is here!!!
300 meters from exchange, they could only provide 12mb download (most of the time is 3) and "not guaranteed" upload
But it never went totally down for more than an hour, can't find other good thing to say :)
Customer support...call them if you want training in being a BT engineer
Got a few months left with them, cant wait to get rid of having to pay a bill for that useless broadband connection.
- Location
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- Location
- Weybridge
- Reviewing
- BT
- Date
- 2016-12-07
- Comments
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After moving home, I was forced to get BT as they are the only ones supplying broadband to this area. They are horrific. Totally unreliable internet fails all the time. I hope virgin gets fibre to this area soon.
- Location
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- Location
- Weymouth
- Reviewing
- BT
- Date
- 2022-02-01
- Comments
-
I oder changer phone line from December 2021 to now ( 2-1-2022) keep waiting how good service for bt
- Location
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- Location
- Weymouth
- Reviewing
- BT
- Date
- 2018-10-24
- Comments
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Continually bad broadband service. BT told me that there are too many people connecting to the broadband service in the local area at the same time! Apparently this is not their problem! Awful people.
- Location
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- Location
- Weymouth
- Reviewing
- BT
- Date
- 2019-01-02
- Comments
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You'll need a good 4G service with BT as the broadband is not very good. BT customer service pointed out that the fast speeds were only for people in the bigger cities. In other areas, we should expect a worse service.
- Location
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- Location
- Weymouth
- Reviewing
- BT
- Date
- 2016-12-23
- Comments
-
Absolutely shocking probably the worst customer services out there
- Location
-
- Location
- Weymouth
- Reviewing
- BT
- Date
- 2024-02-08
- Location
-
- Location
- Weymouth
- Reviewing
- BT
- Date
- 2018-10-26
- Comments
-
Terrible broadband service. Does not work very well, should have checked the small print.... apparently :-(
- Location
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- Location
- Weymouth
- Reviewing
- BT
- Date
- 2016-01-13
- Comments
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Bt infinity currently running at 170 KILOBYTES per second, always dropping out, never over about 2 Mbps, absolute rubbish and don't have time to hang on the phone for hours. BT speed test cant even detect speed because it is running too slow!
- Location
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- Location
- Wheldrake
- Reviewing
- BT
- Date
- 2015-12-19
- Comments
-
Paying for 30mbps. Delivering less than 5. Insist my speed is fine. Whole village having same problem. Still not listening. Unbelievably bad
- Location
-
- Location
- Whitby
- Reviewing
- BT
- Date
- 2019-05-26
- Comments
-
Just switched from BT to Talk talk today and what a relief. I was initially promised a monthly bill of £27.99 a month for 18 months....and...since that "promise" my bill has steadily increased to £42.99 over that period for simply Internet (no TV package and I don't use a landlines phone). It's simply annoying as they cannot keep their word. When I phoned up today I was hard balled for about 15 minutes by a sales rep claiming they were much better than TakTalk and as a "valued" customer they would revert my bill back to £27.99 a month for, yes you guessed it.....the next 18 months. I actually laughed at her down the phone and said "you promised me that last time and TakTalk are offering me the same speeds etc for £25 a month". I was simply met with "you will receive an inferior service". Wow, desperate, unprofessional and simply rude. I will never return to BT as they are a dinosaur company, over charging loyal customers and using hard ball selling techniques best suited to time share agents of the 80s.....au revoiur BT. Xxx
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.