3,590 Customer Reviews over 90 pages
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- Location
- Whitchurch
- Reviewing
- BT
- Date
- 2016-10-14
- Comments
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BT Local office in Wolverhampton, are USELESS, do not get involed with them, they have addesd items to my bill, told me they would sort it all out but they never did, causing a massive problem of £4500+ overcharge.
- Location
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- Location
- Whitehaven
- Reviewing
- BT
- Date
- 2018-06-19
- Comments
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Sainsbury's Gift Card never arrived and they were appalling when I contacted Customer Services. Dreadful Indian Call centre. Junk mail pushing BT Sport every two or three weeks. Prices exploded as soon as contract up. Just spotted small print with days to go I had to opt out not in to BT Sport after free 6 months. Broadband itself was good but when it cut out it was down for hours rather than minutes. I went with them as I needed a new line installing in a new place and they were cheapest for that. But left as soon as contract was up and woukd never go back based on Call Centre service and Gift Card con.
- Location
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- Location
- Whitehead
- Reviewing
- BT
- Date
- 2009-11-22
- Comments
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As usual advertised speeds of 8Mb don't even come close to the actual figure of 1Mb even though i am quite close to the exchange. If this god forsaken town had any choice when it came to suppliers I would change without hesitation.
- Location
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- Location
- whitford,Holywell
- Reviewing
- BT
- Date
- 2020-08-17
- Comments
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Bt came to transfer our broadband from plusnet, but managed to mess it up and we have now been left with no broadband and no phone for the last fortnight with another fortnight until they will come out again. Where we live we get little if any mobile connection and rely on the broadband for work. Although after an hour trying to rebook a new visit they have behaved very badly making us wait for a month for something they did.
- Location
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- Location
- Whitley Bay
- Reviewing
- BT
- Date
- 2016-08-20
- Comments
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Over the last 10 years we've been with Telewest / Blueyonder, O2 / Sky and more recently with BT and BT have proved to be far the worst in terms of quality of broadband (ADSL) and customer service.
The broadband is unreliable and struggles to cope with SD streaming and any other activity, frequently dropping out and requiring a reset. I've followed this up with technical support with little improvement. The Wifi dongle sometimes just cuts out, needing to be unpluigged and reconnected to pick up a signal.
To cap it all, our landline stopped receiving incoming calls 2 months ago and counbtless calls - during which I have to repeat the issue every time - it is still not fixed. Unsurprisingly we are cancelling our contract and moving to Virgin. It cannot possibly be worse.
- Location
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- Location
- wickford
- Reviewing
- BT
- Date
- 2016-05-01
- Comments
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DON'T USE THIS COMPANY... MISS SELLING IS RIFE... Think of the worst double glazing company and x it by 10.. We were missed sold the package by a telephone sales rep... He promised 4 times faster connection then our existing SKY broadband, and that we could connect 7 wireless devices.... Well we are sitting here with less then 1 meg and unable to connect any devices wirelessly... It took over 1 hour to down load a film on sky.... BT take no responsibility for the false promises made and completely disregard the fact that there representative lied and missed sold... We are now left stuck in battle to increase the speed of our broadband so me and my family can live life how we used to.... BT's answer " YOU CAN UPGRADE FOR AN ADDITIONAL £18.00 PER MONTH" This is an obvious plan to sell poor quality products and service and false people into having to upgrade... TERRIBLE COMPANY THAT DESERVES TO GO BANKRUPT. LESS THANK 1 STAR
- Location
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- Location
- Wigan
- Reviewing
- BT
- Date
- 2016-04-22
- Comments
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Cant describe the frustration , original connection date 07/03/16 now quoting 05/05/16 . Have spent 90 minutes , 25 minutes, 45 minutes, 45 minutes on the phone . The result each time? they hang up . Don't go near them.
- Location
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- Location
- WIGAN
- Reviewing
- BT
- Date
- 2017-07-31
- Location
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- Location
- WILLENHALL
- Reviewing
- BT
- Date
- 2018-07-04
- Comments
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BE WARNED!! Terrible service. If you like your broadband company to use sly strategies to get you to pay more then BT are for you. They send you an email about renewing your sports then in the small print they renew your broadband only to increase the cost by £20 a month later! Also they don't appreciate loyalty. I called about the £50 cost of my broadband and they said they cannot offer a better deal because the better deals are for new customers only. Absolutely con. STAY WELL CLEAR trust me!
- Location
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- Location
- Willesden Green
- Reviewing
- BT
- Date
- 2017-03-25
- Comments
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I have had BT for over a year now and i have continuously had problems with internet speeds. Your internet is possibly the worst i have ever experienced. I Find it unacceptable that i am living in London (one of the technologically advanced cities in the world) and i have the same internet speeds as children in Africa. I find it ridiculous that i am paying over 60 pounds a month as a student and i am unable to load a 7 second Facebook video. Your service is probably one of the worst i have ever seen and i recommend people looking for internet providers to seriously consider not paying for your horrible service. Btw I recommend you to provide the option of 0 stars on your ratings above.
Kind regards,
Kevin
- Location
-
- Location
- Wilton near Pickering
- Reviewing
- BT
- Date
- 2014-11-01
- Comments
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What BT don't realise is the younger generation growing up with mobile technology. In 20 years tops they will all be out of a job, hopefully, because they will not want landlines. With mobile companies giving 10gb of data, they won't want bt crap or the crap they spurt out at you.
I hope I'm still here so l can laugh at them like they laughed at me when l took my contract out.
1 mile away they have 35mb yet l still paid the same price for 100kb if l was lucky. BT are just con men who should be reimbursing people who can't get what the bt site says. According to bt website today 1st November 2014 l should get between 1 and 3.5mb. Total bollocks. Lying 2 faced shots. STROLL ON THE DEMISE OF BT.
- Location
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- Location
- Wilton, near Pickering, North Yorkshire
- Reviewing
- BT
- Date
- 2014-02-01
- Comments
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Absolutely dire, called broadband when I'm lucky if I get 150kb, 1 mile away they enjoy 35MB, BT wont go the mile to our village, pass you around the different centres. Cant wait for 4G to come, we all have mobile contracts with data packages, then BT will be gone. £41 a month they rip me off for, they state on the BT website l get 1-3.5MB, total lies, Rightmove web site speed test states 100kb, that's a realistic figure, THANKS FOR ABSOLUTELY NOTHING BT AND THANKS FOR THE LOST WORK AND THE NON EXISTANT TECHNICAL AND CUSTOMER SERVICE. YOU LIED TO ME AND AS YOU CANT GIVE WHAT YOU PROMISED 3 YEARS AGO, I THINK YOU MIS SOLD ME A PRODUCT, LIED AND THEREFORE SHOULD BE DONE FOR MIS SELLING BREACH OF CONTRACT.
DON'T BOTHER WITH BT IS WHAT L THINK
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2014-10-14
- Comments
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BT offer a terrible service at a high price. Since starting a subscription with BT we have had to call customer services at least once a month. 8 months on and we are still experiencing problems with an intermittent broadband. Frustrated by calling the customer services, put on hold for over 30 minutes at a time, and constantly 'fobbed off' by an advisor. We are still waiting to receive an answer. We are now tied into a contract for 18months which is disgusting, as BT have not provided a service which they promise. In addition, we have no HD channels or a free BT Sport which was included as part of the package. Avoid this company at all cost.
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2023-08-09
- Comments
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Tried to change from EE to BT as BT were doing a cheaper broadband package. We were told mid July it would be a ‘seamless transition’. 10th August now and we STILL have not been connected. No proper explanation apart from ‘technical glitch’. For the last 5 days we have been told a supervisor would call us, still waiting and no nearer knowing if we will ever be connected. Absolutely appalling service
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2014-11-13
- Comments
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Awful company, terrible communications, don't respond to email complaints, didn't send out equipment, never checked installation, have charged me for a free service, despite me telling them several times I don't even want that service, charged twice for equipment, just a mess. Never get to talk to the same person, broken promises of resolution. Their hub stopped connecting to my PC after 20 mins, not any better signal than Virgin. Seriously, if you like good customer service, best just to avoid.
- Location
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- Location
- wiltshire
- Reviewing
- BT
- Date
- 2016-09-21
- Comments
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they alter monthly payments without your consent so you wind up in debt 12 month contracts wind up as 9 month contracts without warning and I don't mean price changes when your with another isp and you have a speed fault like no usable service and you inform your isp they the report it to bt they in return say there is no fault after putting up with no internet for 3 months I phoned bt only to get the answer your not our customer so ok I cancelled my existing contract with my isp and joined BT broadband with a promise of 1.5mbs but when I connected up over three days of use the only speed I was getting was .001 mbs if I was lucky so there was a fault and my former isp lost a contract because of bt cheat also the speed that I now get is so say 5.8 mbs and yet if I connect more than one laptop or desktop the surfing use or bbc iplayer is trashed they then offer you infinity so you say ok then when you check the download speed from their cabinet the one you will bb connected to you find that the min speed is just bellow what your getting anyway I could write a book about the dirty tricks that BT use the sooner the government and local councils wake up to the useless service and con that BTopenreach are pulling with the grant money being paid to them to provide a superfast highway to the most populous users this area for one is not getting it their excuse is the copper wires my answer is what happened to the 21st century cabling promised by bt this was supposed to be completed years ago if we are on second rate cabling that provides a second rate service why are we paying a top rate monthly price for a second rate line that can't take the load. Ofcom should wake up to the ripoffs this company is pulling I could write a book of all the cons they have tried on me but the best is the councils and government are wasting tax payers money
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2017-01-10
- Comments
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Can only review on customer service as an engineer never attended to install the phone lone/broadband. After receiving a bombardment of reminder messages emails and phone calls to ensure I did not forget my appointment, I booked the afternoon off work to wait for the engineer. Needless to say the engineer never turned up and there was no message/email/phone call to explain. I tried to call the engineer direct whos number I was sent prior who did not reply. I tried to get some answers on online chat that evening with no joy. I called the next day after not receiving a call from them to explain and when they finally found my order they could not give me answers as to what happened. All I was told was that I would have to wait longer for a different provider. Shouldn't be hard to provide a better servive.
- Location
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- Location
- wiltshire
- Reviewing
- BT
- Date
- 2009-09-03
- Comments
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I was promised three Mb, but have never had it for more than a few minutes. For months they were replacing lines in the area, during which we seldom had more than 0.5 Mb, and many times my IP profile gets 'stuck' at 130K, and can stay down often for a week at a time, until my frantic telephoning persuades somebody to move their finger to press a button and reset it. I cannot tell you how many hours I have been on the phone.
- Location
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- Location
- Wiltshire
- Reviewing
- BT
- Date
- 2020-06-12
- Comments
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Switched from Now TV broadband to BT and supposed to have over 50mb. Can't even use the printer and constantly lags and is buffering. Signal strength says excellent but it isn't and all troubleshooting brings us back to the internet. Never had problems with SKY or now TV. We got BT because it's cheap and it's shockingly bad always have problems. Do not sign up with BT
- Location
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- Location
- wiltshire
- Reviewing
- BT
- Date
- 2016-03-05
- Comments
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The biggest mistake I have made is signing up to BT. The company are a joke and it's an embarrassment that they are a British company.
First there was a problem with my order which I thought they had quickly sorted.
Then my services were not installed when they said they would and after countless missed dates was eventually up and running 5 weeks later.
Once my broadband was up and running I realised my BT TV service was not working and called only to find that had been wiped from my order so had to phone to get that sorted.
Once this was sorted the next day my TV package was not the one that I ordered (channels not activated).
Once this was sorted I phoned to check that my billing would be as per my order and not at the current prices as they had risen. Was told my billing would be at current price and not as per my order with the offers at the time (2 months prior). I was told this would be corrected and prices would be as per my order.
Every bill since has been wrong and was told I would be reimbursed on my next bill only for that to be wrong.....and so on and so on.
I have not received my £100 voucher as promised and have chased this up being told it would arrive within 30 days and then 10 working days....... still not arrived.
My broadband stopped working and was told this would be fixed within 3 days and 5 days later it is still not working and had no update or info from BT. Can't use broadband,BT TV, Netflix, now TV, playstation plus. So I'm paying for all these services I can't use.
BT are shocking and I have phoned to cancel my contract only to be told I have to pay £206 (remainder of contract). Next step is the ombudsmen for me to get out of this sham of a company.
WARNING......stay away from BT at all costs,they will make you pull your hair out and customer service is non existant and no help. In 4 months I have spent around 10 hours on the phone to BT to sort out the issues I have had. I had be with sky for 8 years and plus net 8 years before BT and never had a problem. I can't wait to get out of this BT hell and will be more than happy to pay the extra £10 a month and get back to sky.
- Location
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- Location
- Wiltshire, UK
- Reviewing
- BT
- Date
- 2009-09-03
- Comments
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Since competition came into our area, BT has always demanded a high price for their ASDL. Now they are around 50% cheaper without explanation, other than I can never achieve a good connection. I discovered I have been double interleaved at the node, and as very very few suppliers will ever divulge the contention ratios, I suspect I'm sharing a measly 8mbps with 500 people.
- Location
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- Location
- Wimbledon
- Reviewing
- BT
- Date
- 2019-03-15
- Comments
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unreliable broadband that keeps disconnecting and getting hold of someone to talk is next to impossible
- Location
-
- Location
- wimbledon
- Reviewing
- BT
- Date
- 2016-10-19
- Comments
-
AVOID AT ALL COSTS
Choose BT if you like to spend hours waiting to speaking to customer support for a service that does not work.
It has been 6 days since my BT hub arrived. It didn't work, and after all of the manual trouble-shooting I called up BT customer support. In total, the communication took 3 and a half hours.
Their option was to send an engineer. After questioning, this would set me back £130, despite the £55 I had already spent on delivery and set-up of the hub. The engineer would take 2 days to arrive, does NOT do evenings or weekends - meaning me working from home with no internet....
The next day I receive a call, they've looked into the problem, and think it's due to external wiring. They will send an engineer externally, and text me with the result. 3 days later, I have received no text so call them up. Their solution (with no explanation for what the engineer) was to send a new hub,
The new hub does not work again. Their solution - to send an engineer again (costing me £130). When can he arrive - FIVE WORKING DAYS TIME.
I say I want to cancel. It's too late in the evening for me to cancel. I make a request for somebody to phone me the next morning. Nobody phones. I call them... twenty minutes later, I am still on the phone.
- Location
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- Location
- Wimbledon
- Reviewing
- BT
- Date
- 2017-08-26
- Comments
-
I have had a contract with BT for telephone, broadband and mobile (x3 sims)
There is not one day that goes by where there isn't an issue with the broadband and phone, mobiles have been OK but charged for extra data usage (owing to having to use more because of poor to no WiFi service!) I have made numerous complaints to BT and not one has been followed up, I get empty promises of phone calls and although customer service staff are apologetic (I genuinely believe they are, but as for the company, they don't give a monkeys) Every time it rains the service disconnects, you cannot imagine the frustration experienced when I lose my work online or my children lose their homework and have to complete again as the the internet cuts out with such regularity. In may this year I made yet another complaint and was advised to upgrade to "their superfast hub" nothing could have prepared me for how bad this was going to be!! The situation got worse and, as per previous comments, I was speaking to the Indian call centre ( this in itself is a big communication barrier (no pun intended) being Scottish and hearing impaired it was and is very difficult to communicate in ordinary conversation, add someone from Bangladesh and you have yourself a big dilemma!! So I started using the chat service on BT website (my BT) and one (Indian call centre staff member) representative wrote that I would never attain the speeds BT claimed as I was "too close to the exchange " and so I began taking screenshots to prove that BT knew they were selling me services they could not provide! Two weeks ago I wrote to the Ombudsman, I provided them a brief history of my experience and the continued issues and they agreed to look into it. I have heard every excuse in the book but when "Ollie" called me this week from BTs British complaint resolution department he told me that the reason for my connection problems was because of my TV Ariel!! To say I was flabbergasted is an understatement, I asked "Ollie" if he was having a laugh, (obviously not!!) I then told him I have not got a TV and haven't had one for 14 years and that my Ariel was cut prior to my moving into my home ( +7 years ago) Nonetheless he sent an engineer out for three days later, and when I relayed what Ollie stated he burst out laughing, told me that he was taking the pi$$ and he set about installation of a new line and made sure in was connected prior to leaving, low and behold, I still have a poor to non existing connection, best part is Ollie telling me he would recommend an Ariel installation company for me "free of charge" today I received a message from the telecommunications ombudsman to say they are doing a thorough investigation into BT and my complaints and will update me as soon as they have completed it!! Nonetheless BTbare still charging me despite agreeing to STOP taking money from my account!! I would advise anyone considering using the outfit known as BT to do some homework on their services before committing to a contract! I grudge giving them even one star, the whole thing has had me in tears at the lack of understanding, the sheer frustration at giving them almost two years of time to find a resolution and it has been to my detriment. On the plus side there is a service checker on the ifcom website that allows you to check the best service provider in your area, I would advise everyone to use it prior to committing to any contract! BT now refuses to discuss my complaint as it has been escalated to the ombudsman!!
- Location
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- Location
- WIMBORNE
- Reviewing
- BT
- Date
- 2018-07-31
- Comments
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I utterly resent using these people. I am paying 45 a month for 8mb download and that has been completely unreliable on a daily basis, I have so many calls logged each time after a few weeks the service drops back to unusable. This all resulted after moving, in their defence BT was ok at my previous address. BT as a company should not be granted the monopoly to dictate our internet infrastructure as we are clearly falling behind our competitors in Europe, whilst they make more and more money. You are a disgrace BT and all the directors involved.
- Location
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- Location
- Wimbourne
- Reviewing
- BT
- Date
- 2019-04-15
- Comments
-
I am currently using the BT smart hub 2, and the reliability of the hub is absolutely amazing, the costumer service is even better,Pages load up in a flash as-well as downloading Files .
- Location
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- Location
- winchester
- Reviewing
- BT
- Date
- 2020-03-18
- Comments
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TERRIBLE service. Penalised for being loyal- still paying £45/month when they are offering the same service far cheaper (£20/month). Do they not have a duty of care to inform you of better packages? PLUS I was getting 2-3mB not the 30mb minimum... compensation of £20 IF I signed up to a new contract! Absolutely appalling.
- Location
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- Location
- Windermere
- Reviewing
- BT
- Date
- 2024-03-09
- Location
-
- Location
- windlesham
- Reviewing
- BT
- Date
- 2009-09-23
- Comments
-
Dismal speed.Indian call centre.Speaks volumes.
- Location
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- Location
- Windsor
- Reviewing
- BT
- Date
- 2023-10-24
- Comments
-
Their business practices are extremely dishonest if not outrightly fraud. They are the kind of business where you need to read every line of thousands of lines of TnC before signing the contract.
- Location
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- Location
- Windsor
- Reviewing
- BT
- Date
- 2018-08-30
- Comments
-
The most disgraceful customer service ever. All the staff are ridiculously unhelpful and have done nothing but make our lives miserable for the past 3 months. The internet did not work for 3 months and every time we called for help either someone was misleading, the staff lied or hung up during the middle of the call. Appalling service and internet connection. This company should be ashamed of the name they have built for themselves as so many people are complaining about them and so many unhappy customers. We have been lied to and spent most evenings on the phone to customer service instead of relaxing at home with the family. Tragic company and customer service. Would not recommend BT to anyone as they take you money and provide you nothing. After 14 years of being their customer I am shocked by what we have experienced.
Absolutely horrendous.
- Location
-
- Location
- Windsor
- Reviewing
- BT
- Date
- 2023-03-30
- Comments
-
Just go with Virgin, or anyone else actually. They have zero customer care, just pushing their latest useless routers. DO NOT BUY HYBRID CONNECT. Our wifi has gone down, and the whole point of it is to allow you to stay connected while the main router is down. It literally does nothing, we've had it set up for a while, and every time we dont have a connection, we just dont have a connection until the main router
works again. ITs literally a waste of money, and they promoted it in a sly way making it out like it actually improves your internet connection, as thats what both my parents thought.. I wonder why.. I would just go with Virgin as even when I was in Brighton, where Virgin isnt the best, they actually had infomation about the server status and helpful customer assistance. BT now only care about getting as much money from you before you realise how bad they actually are...
- Location
-
- Location
- Winkleigh
- Reviewing
- BT
- Date
- 2009-08-19
- Comments
-
A disgrace, being led to believe a given speed. And finding out out that the claims is nowhere near what was said. legealised fraud.
- Location
-
- Location
- Winnersh
- Reviewing
- BT
- Date
- 2016-02-13
- Comments
-
Extremely poor BT Infinity 2 broadband speed compare to Virgin, customer support is appalling, impersonal support agent, wait time to speak to support team is crazy 60 - 90 minutes! waisted money, effort... absolutely hate them !!!AVOID!!!
- Location
-
- Location
- Winnipeg Quay,Salford, Manchester
- Reviewing
- BT
- Date
- 2017-05-25
- Comments
-
sometime is good
but normally very slow, very very slow and unstable
- Location
-
- Location
- Winsford,Somerset
- Reviewing
- BT
- Date
- 2015-06-23
- Comments
-
We are promised up to only 7.5mb/sec.and in fact,achieved that regularly up to about 12 months ago.Now we struggle to get 1-2 mb./sec. and BT won't fix it....they keep coming back with the explanation that it's because we have 8 applications....we only ever have 2 running on wireless broadband and we had these before when the speed was ok.I want to change but as the line is provided by BT I'm unsure whether it'll make any difference except maybe for a lower cost which is not what I need.Ideas??
- Location
-
- Location
- Winterton
- Reviewing
- BT
- Date
- 2018-07-02
- Comments
-
Been having problems for a while now with my connection dropping out. Used there fault checker on the website. They found the fault and sent an engineer within the hour! WITHIN THE HOUR! new line installed and the cable put into a new place in my living room at my request. Now im not getting any drop outs. My speed has TRIPLED to within 5mb of the 80mb/s im paying for and upload is upto 20mb/s. All sorted and fixed within 4 hours of my initial problem. Cant fault that at all
- Location
-
- Location
- Wirral
- Reviewing
- BT
- Date
- 2021-05-04
- Comments
-
Absolute joke of a company waited in for fibre installation lost a days pay! They work with open reach when they turned up didn’t provide the lads with the correct cable fit the job and seems to be a shortage of this cable... I’m cancelling my contract and claiming for lost earnings. BT get shut of open reach and sort your equipment out
- Location
-
- Location
- Wirral
- Reviewing
- BT
- Date
- 2018-03-11
- Location
-
- Location
- Wirral
- Reviewing
- BT
- Date
- 2017-11-10
- Comments
-
Well 5 weeks sknce upgrade to fibre. 1 week no service 4 weeks 4 engineers and a service that is not working properly. Held direct debit until working now have cut me off and wont carry on with repair till paid.
If carlsberg supplied the worst broadband they would call it bt broadband. I work in the IT industry and BT Is the worst
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.