EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3.2 stars
  • Reliability
    3.4 stars

Based on 294 customer ratings since 2023-07-21 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,617 Customer Reviews over 41 pages

  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Ridiculous, am using this as it's free if you're a BT broadband customer while I wait 2 weeks for engineer as moved home, but it's so annoying.You spend half the time logging in,and instead of just one simple log in page, first you go through a generic page and have to click login (then wait) then next page enter email, then click what applies to you, then wait again for another page to load and then enter password and wait for another page to load and it says you are connected... then a few minutes later you have to go through it all again, what a load of &*^%$ to stay on fot more than 15 mins is a miracle and to log on with a mobile took me 20 minutes because it keeps reverting back a page AGHHHH
  • Reviewer
    Location
    Saint Helens
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've given EE a 1 star rating because the broadband is rubbish the signal doesn't fully reach upstairs and randomly disconnects from devices, STAY AWAY from EE it's a con
  • Reviewer
    Location
    Fife
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Reliability
      2 stars
    Comments
    Changed over to ee full fibre and digital home phone as recommended by ee shop. Installation was good, but no caller display on home phone. Called ee who promised they would have it fixed in 24 hours. Now, no home whatsoever. Called again, they couldn't fix it without escalating to specialist unit. A week later still waiting, but no home phone, which we rely on.
  • Reviewer
    Location
    Wirral
    Reviewing
    EE
    Date
    Comments
    Brand band worked for 1 day then went off ee can't get it working Sent me a mini router which works changing tk another provider customer service is OK very friendly and polite it's shame they need tk sort out why it doesn't work from the cable
  • Reviewer
    Location
    Kent
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    We were charged more than expected on our latest bill, and are currently paying £10 more than new customers for the same broadband package. Spoke to Simon in billing, who was extremely sympathetic, but EE flat refused to allow us out of our contract despite charging us more than we were told to expect, nor would they give us a better deal. They clearly value new over existing custom and do not care about current customers. Explained we are on low income, and tried to change our contract to BT's low income package (BT owns EE), but EE again refused this as they are 'bringing in the same package in 6 months' so we're not allowed to switch until then. Absolutely shameful company - do not get sucked in by their special offers, once you're in contract they'll charge what they want and you will be unable to leave, even if your financial circumstances change and you're unable to pay your bill. Additionally, EE's pricing is some of the highest on the market - we're now paying £40 a month just for broadband - we could get the same package for £25 from a different supplier. Simon was as helpful as he could be, this complaint is not aimed at him, but EE are a disgusting company - use them at your peril.
  • Reviewer
    Location
    Enfield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Extremely poor quality internet and poor customer service.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with EE for about 3-4 years and in that time I have never had an issue with the reliability or speed of my 500mb package. The very few times I have contacted customer support have been regarding upgrades to my deal, my call was answered promptly and delt with quickly to great satisfaction. The biggest downside to EE is the cost and whilst they are a good provider and prices for new customers aren't awful as soon as the contract expires you can expect to notice a significant increase in your monthly cost.
  • Reviewer
    Location
    Scotland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse broadband company, as bad as BT with hidden charges and connections dropping out but customer service tells you your wrong..... I'd go with now
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    So I'll try and keep this short, they will repeatedly raise your price, yes it's in the terms of service but they don't properly inform you of it otherwise. Moreover then I called up about this and was given as they called it misinformation by one of thier representatives saying they could get me a cheaper price or package when they couldn't and they knew they couldn't it was a lie. Then a member of thier loyalty team said how they had said to the liar that they couldn't offer me anything before he did that and openly accused his college of lying to me and told me how to file a complaint against them. Anyway, they offered to pay me out of the exit fee, then I spoke to someone from the executive team who said no no only they could offer to pay the exit fee and it didn't matter thier colleague had offered it me the other day, they agreed to it, but would not admit they had lied to me and instead said I had received misinformation from thier own people, they wouldn't do a good faith gesture beyond getting rid of the exit fee which was the bare minimum and they had to be threatened with legal action for that.
  • Reviewer
    Location
    Bolton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband is down. Long story short broadband has been down for 7 days straight and the Hybrid cannot connect to the mobile network, flashing red lights all along. Called support about 10 times in the last 7 days nobody has been able to help, they have also sent another Hybrid connect, same issue, EE literally has no signal... I have already changed provider and waiting for new installation but my advice to all is STEER CLEAR OF EE.
  • Reviewer
    Location
    Sudbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Where do I start.Well if you are considering upgrading to fiber via EE don't.The promises do not match the service.Every time a fault is diagnosed a new contract fee is added.Solutions like "ehancers", +£10 did not work.
    A raft of explanations to overcome objections to frozen screens no connection to wifi etc include: Pipes under the floor,too many doors, we never promised it would reach every device i.e. the garden shed where BT formally did.
    As the late Terry Thomas observed "What a shower.."
  • Reviewer
    Location
    Macclesfield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    Comments
    This is a pre installation review. The ee app doesn't work and automated emails failed to arrive. The irony that a telecommunications company can't send emails and order tracking that doesn't work isn't lost on me. I thought I was signing up for BT but got EE broadband. BT you have made a terrible mistake linking up with this company
  • Reviewer
    Location
    Costessey Norwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    EE took £100 deposit for TV box and package they cannot supply and are reluctant to refund the amount I am in process of the small claims court
  • Reviewer
    Location
    YEOVIL
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Terrible experience for the last year,
    Landline will not work correctly, countless calls to ee and countless visits. Abysmal customer service that will not listen to the problem.
    Avoid this provider at all costs.
    Even the managing director ignores your emails.
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We switched to EE in 2020 because of an awful Post Office broadband experience. In my initial 2020 review of EE, I said that it was not intermittent yet and that I was having a good experience with EE so far.

    Well, this no longer is the case. Some portion of the blame does lie on Openreach who decided to use aluminium instead of copper to connect our area to the DSL broadband. It always seemed to drop out in my bedrooms, but every time we had an Openreach engineer round to investigate it, the engineer found that there wasn't anything wrong, we had them round 3 times, all three times they said to use a full fibre connection but there is nothing wrong with the router. On their 2nd of 3 visits an engineer mentioned that they were using aluminium instead of copper. It was that engineer who ordered us a new router which had been promptly delivered but there wasn't much of a difference. It got worse each callout. I believe it's to try and get us to use fibre as it got worse ever since Openreach started installing fibre in my town. And naturally EE was going to approve it so that they could get more money out of us. In the end we are now switching to Trooli who gave us a good starting offer. We just need to know when they are going to come round and connect us
  • Reviewer
    Location
    brandon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Slow speeds, but they are apparently what we are paying for. Consistently drops out, and has gotten worse since FTTP started being rolled out here. ASlways has been an issue in the bedrooms. Plotting a switch to Trooli and leaving EE and the Openreah network as a whole.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE are absolutely useless. Only one person can use a mobile/tablet, can't use a tablet and Netflix at the same time. Constant very, very slow internet, on a speed test the upload speed doesn't even register. I have phoned customer services several times and although they are polite and helpful nothing changes regarding the non existent speeds. Definitely wouldn't recommend going with EE
  • Reviewer
    Location
    Chelmsford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I am an o2 customer and an ee. O2 are very good at answering phones and the wait in shops is very quick. EE on the other are so under staffed it's unbelievable. I've only been with them a short while and can't wait for the contract to end. They never sent a sim with my mobile broadband and after sitting in the shop for over an hour I had to leave. No-one seemed to know what they were doing.
  • Reviewer
    Location
    Salisbury
    Reviewing
    EE
    Date
    Comments
    Easy set up with English speaking freindly competent customer service, router delivered by Royal Mail 3 days before broadband activated on day EE said,good speeds and reliability, after 36 days of hell with TALKTALK no internet useless customer services, so happy to have chose EE....
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband customer service is shocking! Trying to renew my broadband account. Can't get through on the phone, and I'm not paying to be seen quicker because that is daylight robbery. When I tried on the app, for some reason the app is telling me the email I use for them is wrong which is rubbish. There is always constant issues with EE.
  • Reviewer
    Location
    Crewe
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE internet contract
    100% mistake, they sell 100mb and you will receive a maximum of 18mb, customer service doesn't work at all, it seems like you have to pay but not demand.
  • Reviewer
    Location
    Inverness
    Reviewing
    EE
    Date
    Comments
    EE ara a money grabbing organisation that is only interested in profit if it were possible to give a minus star rating I would gladly do that
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I entered into a contract with EE for 24 months during the first year of covid. I had previously been with Sky, BT and TalkTalk and I thought given it's a BT line then EE would be just as good with relatively good speeds and cheaper. I could not have been mpre wrong!! EE has been really really inconsistent with really low speeds of under 1mbps. It would work okish for weeks but then it would revert to extremely slow speeds. I would ring EE and they would do line and router tests and tell me everything is fine and then suggest that the problem may be with my equipment or the enviroment. However given that I have many pieces of equipment including work laptops etc and they were all having the same connection issues, then this was unlikely to be the case! They did send an engineer out but he couldn't establish any problem and just fitted a new BT plug just to be seen to be doing something. I've had two years of inconsistent and broken broadband during covid which i would describe as HELL. It is just no good if you are working home and its franky embarrassing as colleagues in the middle of nowhere did not have the same issue and i live near Manchester city centre. There was days/weeks when i had to go to the office cause i couldnt attend meetings or training online even with the video turned off on MS Teams etc because the connection was so poor. EE also put the price up during the contract, which seemed to be way above the consumer price index and they would not explajn why. After a slow and torturous 24 months, I've recently gone back to BT and the speeds have literally doubled to a consistant 20 megabits per second. EE are supposed to work in partnership with BT but the router they provided was just rubbish and i suspect this may be some of the issue. EE refused to replace it even when some of the features in the router, ie. the DMZ zones would refuse to work. The tech helpline didnt have a clue and just ask you silly questions each time, like have you tried rebooting it and the location of the router. At the end of this two-year period with BT, I intend renegotiating a new contract with BT and i will probably stay with them now. Also, a friend has the same issue with EE. Dont do it, learn from others experiences, life is too short!
  • Reviewer
    Location
    BRADFORD
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    These are not as good as TV advert claim can't even supply fibre here !!
    Promised speed of 5mbs without it, only get 0.05 speed ?? Total rubbish
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    This is some woeful broadband. To be fair to this broadband, Openreach did literally use some aluminium under the roads for it, but still. I suppose that the only saving grace before we had our router replaced was that provided you were in the living room, it mostly didn't drop out. If you have Fibre To The Premises available and have the funds to do so, do switch and don't go with EE.
  • Reviewer
    Location
    Manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly stops working, hubs flashes orange which means no internet connection, 5 days to fix then breaks again. AVOID
  • Reviewer
    Location
    Brighton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible customer service, useless assistance, broadband not working and unreliable engineers.
    EE take care of you the first year then, when you start to pay the full price they just don't care anymore. I have been a customer for 4 years and when I have decided to switch to another provider they charged me 2 months worth of bills even if the usage was 0 because the broadband was not working and they didn't care to send an engineer. 3 times I had to stay home from work waiting for the engineer and 3 times they didn't show up.
    Useless, absolutely useless.
  • Reviewer
    Location
    Leek
    Reviewing
    EE
    Date
    Comments
    I am a new customer with ee/bt
    I was sent a router and a hybred connect box .
    The information given to me was totally misleading as I was sent these devices until an engineer arrives in 2 weeks. When I couldn't connect to the Internet I was told that the router wasn't activated and none of my devices will connect to the hybred so far I give ee/bt 0 out of 10 for misleading me and 0 out of 10 for the equipment sent ..proberbly going to cancel altogether and find a provider who will not mislead me with wrong or bad information...not impressed
  • Reviewer
    Location
    Bleadon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolical..without Internet a wk. Pillar to post booked appointments cancelled .. call bks not happening when confirmed. Absolute jokers. Illegally paying for a service I don't recieve? Stupidly in a contract for phone and broadband...
  • Reviewer
    Location
    Nottinghamshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting service. Had an expensive mobile broadband deal with them. Device they supplied failed within a year. They twice accused me of getting the device from elsewhere, before offering a token apology, and an pathetic insult of compensation. They then admitted device they sold me was not supported by their network. Misled and lied to from the off. Never again
  • Reviewer
    Location
    uk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    internet cuts out multiple times every day, absolute shocking company NEVER EVER GO WITH THESE MONEY GRABBING CLOWNS
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Charged over £50 a month, wifi dropped numerous times time during the day. Dropped everytime you would use social media in phone whilst watching tv streaming sites.

    Even sat next to the router the wifi would drop or be slow.

    Had to use mobile data everyday and to connect to laptop to wfh as it would never work.

    EE said that this was normal wanted to charge £600 for us to leave contract, compromised to £300 which it’s still ridiculous for a service that never worked.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with EE since the days of T-Mobile. But their customer service has become horrible. When you try to leave they treat you like an enemy. The worst service. I cancelled a broadband service within the fourteen day clearly stated on their website, but EE deliberately sent me an email asking me to pay a cancellation charge. A very appalling customer service. I don't advice any customer to sign up to EE. They are extremely negligent and unprofessional. Even after I had made a complaint over the phone they cancelled my complaint and sent me a bill again after a few days. Don't take risk with EE. Find another provider by all means. If this matter is not resolved I will inform as many customers as possible through social media to stay away from EE. I have been mistreated and my time has been wasted. I don't normally write reviews but I have no choice with EE. They can't resolve my complaint so I must come on social media to resolve it.
  • Reviewer
    Location
    Exeter
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Zero stars for theire awful service, and -5 for their customer service. Save your self, dont go there.
  • Reviewer
    Location
    Salford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rip off. They reduced the price for the plan I am currently on to 28 GBP. Strangely, they increased mine to 36.88 GBP. When I asked for a price match they refused saying you are in a contract. Instead of valuing their existing customers they rip them off. Avoid EE broadband. They will try to tie you in a contract and then they will rip you off
  • Reviewer
    Location
    Dartford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Connection always drops out, speeds always slow when on. Just avoid
  • Reviewer
    Location
    TA12
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT had become too expensive; have them the chance to sharpen their pencil. BT offered EE as a better priced alternative (since learnt that BT will soon exit this market and be replaced by EE). New service live 4th April. 2 decent days. Rubbish ever since. EE arranged for an engineer to show 8/4 am. Sat in all morning (then all day). No show. Unable to tell me why no show or when they will arrive. Omni shambles
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed very slowly. Waste of money
  • Reviewer
    Location
    Clydebank
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constant buffering and pausing
    Trying to watch anything on TV is a total nightmare, changing provider, do not use EE, only thankful I don't work from home
  • Reviewer
    Location
    BOLTON
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband is slow and buffers and freezs on every thing you want watch paying for something you can't watch

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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