EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 1046 customer ratings since 2020-12-05 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,540 Customer Reviews over 39 pages

  • Reviewer
    Location
    Stoke
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
  • Reviewer
    Location
    Mk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there
  • Reviewer
    Location
    Shropshire
    Reviewing
    EE
    Date
    Ratings
    • Reliability
      1 star
    Comments
    Pathetic speed, dlm capped it at 7.79 just after renewing contract. Was getting 14 before, sync speeds stuck for months. Nobody will sort it. Ee say it's open reach that set profile and openreach engineer says it's isp. One side is lying and I know line is capable of twice the speed so no I don't rate them.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    do not get EE wifi it will drop in and out all the time not even worth the money
  • Reviewer
    Location
    South Somerset
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Quite simply the worst broadband provider I have had in 20 years, and that is comparing to services that were operating 20 years ago. Constant multiple drops per day - no internet. Get disconnected from Teams/Zoom calls, can't watch TV since it is all network stuff these days. This is 2021 people, I feel like I live in the dark ages with EE as my provider. I actually think I could do a better job. And before you ask, it is not my cables in the house, I have had them checked and EE sent an engineer to sort it and they couldn't find the problem. I have switched routers and the problem remains. I didn't have these problems in this house with either BT or Sky Broadband although I wouldn't recommend Sky either. Just simply useless and I'm not sure how they can hold me to my contract when they are not providing what they promised - reliable speeds that don't drop out every day.
  • Reviewer
    Location
    Kingston upon thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Pathetic speeds, poor support. Basically the product is poor- hence the customer support team has nothing to help with - hence hiring or deviating
  • Reviewer
    Location
    South Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I pay for super fast fibre of around 80mps,I get 50 or sometimes lower, useless
  • Reviewer
    Location
    sw19 3aa
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never received such bad service in my life, I was given a slot to transfer my EE broadband today from 1-6pm which, we waited at the vacant empty apartment and no one showed or even called, the guy then arrived at 6.45 after we waited 5 hours for him and we had left the vacant apartment at 6.30. The Engineer that arrived was rude and obnoxious implying it was our fault for not waiting longer and has now cancelled our session which we booked in 2 weeks ago, due to his incompetence and inefficiency. My partner and I are looking at canceling both our cell phone contracts and broadband. Disgusting service and behavior!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking service. They advertise 1mbps upload speeds and when they turn out to not exist (given the upload is basically non-existant) they say it's not a promise.

    Terrible company, don't sign a contract with them.
  • Reviewer
    Location
    Devon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Average between 0.80 and 2.45mb slow beyond believe have received better service on Caribbean Islands disgusting
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were persuaded to change to EE as it would have saved us money from our previous provider for the same service. The router was tiny and the signal was absolutely terrible. They also wouldn’t let us leave our contract so we had to get a new provider to pay out our contract. I can’t stress how bad the internet was.
  • Reviewer
    Location
    Orpington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Ee as a company don't look after their customers as I have been with them nearly 14 years as it was orange before.Trying to cut off all my contracts with them as I got three mobiles contacts and one line rental plus the broadband.
  • Reviewer
    Location
    TRURO
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved here six months ago and had constant problems, apparently the line to this community is ancient and needs replacing so our speeds are rubbish and very inconsistent download speed often crashes and our neighbours told by BT that we will have to fund a new cable ourselves, so what are we paying line rental for ? a knackered old cable shared by several houses.
  • Reviewer
    Location
    Leicestershire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Iv been with talk talk, sky and Plusnet and I got to say EE is far better! Iv been with them over a year now and iv not had one issue, it's always been fast and never drops out! I will be staying with then in the future 100%
  • Reviewer
    Location
    Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    They just like the limit your expectations until you feel this is all you deserve.
  • Reviewer
    Location
    Watford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Think we must have paid the few ‘customers’ who have provided a good review on here or they are written by their own staff or something. My experience as most others - dreadful. Switched from BT - No router turned up leaving me without any broadband for 2 weeks as they don’t have any way of sending the equipment faster than 2nd class Royal Mail - I am not joking - ee do not use any courier or even 1st class post - not even when they have royally screwed up your order - you have been warned - and if you complain the response is extremely nonchalant- oh well these things happen I think were the exact words and compensation is a £15 credit for the next bill of the service they have failed to provide. This is a true a true story I had to make special arrangements with my place of work to go into the offices which were closed increasing my risk of contracting covid because ee can’t pay for a courier
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had a dreadful experience of upgrading through EE. First the installation refused to put the line where I wanted 'due to covid' but said if I complained EE would send him back out to move the line. EE wouldn't do this and instead sent an engineer out he said the line should be moved. EE rejected this request (from the engineer they sent out!). So I enquired about the cooling off period and was told they could not return me to my old service once connected with a new line. The only option would involve being without broadband for 2 weeks which would mean loss of work for. In short I've ended up with a slower connection, the TV doesn't work properly and I have had to fork out for Hardwear to try and rectify this. Don't upgrade through EE, just go elsewhere.
  • Reviewer
    Location
    Wroughton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish service.
    EE has to provide a minimum of 3.4Mbps but sometimes, in the evenings, is less than 0.19Mbps (even 0.08 as well). They do not accept to brake the contract but want you to pay till the end of the contract. They know that speed is out of T&C's but they know as well that it will cost time and money to follow the legal procedure. (Crooks)
  • Reviewer
    Location
    Cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you want a nervous breakdown, choose EE.
    The promised service was so terrible it barely worked. So bad the mobile service, my bank was unable to send me texts. They put my number in the telephone directory, despite my ex directory request. They then refused to remove it. They took direct debits which were never set up. They offered me derisory compensation, including refund of the direct debit, which I reluctantly accepted. They then ignored my reply. Then, after emailing endlessly, they sent me an email saying it was time it was sorted out!!!! I agreed the terms again. They next day they withdrew the offer and told me to go to the ombudsman. They are a disgusting bunch, shameful and unprofessional. If you want misery, get EE because that is all you will get!!!!
  • Reviewer
    Location
    Kingston upon Thames
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
  • Reviewer
    Location
    Dewsbury
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
  • Reviewer
    Location
    Preston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless broadband and when I decided to change the home broadband provider got extra charges.
    Best way is to avoid EE.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet ever, very slow keep disconnecting, completely rubbish
  • Reviewer
    Location
    Portstewart
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Has got worse over last few years, aslso rang customer services twice and was left on hold both times
  • Reviewer
    Location
    PAISLEY
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Abolutely dire,cannot load facebook,all photos -eg newspapers are pixelled or blank. Takes about 7 minutes to get google homepage. Cancelled contract!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Very unreliable broadband. Very slow and WiFi keeps dropping out. EE have told us that as far as they are concerned it is fine so it must be a fault our end. No further “help” given.

    However, after 5 days without internet we tried BTFON pay as you go. Brilliant speed. No loss of WiFi signal, even in the attic. Therefore definitely not our end!

    Goodbye EE. We are off to greener pastures with better WiFi. Such a shame because your mobile phone service is great.
  • Reviewer
    Location
    Cardiff
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    THINK CAREFULLY BEFORE YOU SIGN UP. Always had good service from EE on mobile phone so decided to go with them for broadband and landline. Complained about interference on landline and broadband interruptions several times a day and 10 days later after no contact I ring them again to be told that they have made an appointment for the next day - well no-one told me and the member of staff on that occasion was very pleasant and helpful and promised to ring back with confirmed new appointment. Later have a message from a different member of staff advising that the engineers had been unable to access the property due to snow and ice - a lie, the milkman, the postman and I, a mere woman driver, had been in and out several times. Engineer said he rang but line blocked to unknow numbers (true) but left no message. This member of staff then proceed to treat me in the most condescending manner telling me to alter the settings to make my phone more available and that I should call back in a few days to make a new appointment when the weather improves 'because you know my dear, they have large vans' She is obviously unaware that I drive a 7.5 ton lorry in good weather or bad. She was unaware of my conversation some two hours previously with a different member of staff. Whilst she was polite her lack of up to date knowledge and her condescending manner are unacceptable and the service the same. Time for a change.
  • Reviewer
    Location
    Langport
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I recently switched my FTTC line from Plusnet (with the Plus addon) to EE. EE sent a new router so I decided to try it in place of my Asus AC68U router. The broadband speed improved immediately from about 19MBps to about 23Mbps. But the reliability has gone down. I have had several interruptions, and large downloads sometimes take forever or fail. The WiFi range of the EE router is also not as good as the AC68U.
  • Reviewer
    Location
    Barnsley
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This internet is an absolute travesty. It is vile. Never, no matter how cheap the deal is, never side with EE. I'm am now stuck with what is the most awful internet I've ever had. Internet from 10 years ago would trump this broadband. Never go with EE.
  • Reviewer
    Location
    South Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Overall Broadband speed is ok but I sometimes lose signal if I'm in the kitchen or bathroom. My biggest gripe however is the lies that they tell you. I was told that there wouldn't be a deposit as I'm already with EE which is why I chose them in the first place so imagine my shock when my first bill went out and it was £73! That was after having my broadband up and running after for only 3 days with the month before being without it working as the work hadnt been done on any of the days it was supposed to be done. I also set up for my bill to go out on the 8th of each month so I know I have the money to pay it which is why they set it up for the 5th instead
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was moving from SE London to Aylesbury. It is a new built area so EE does not provide broadband in that area of Aylesbury as Openreach doesn't serve the property.
    I could not find the property in Openreach's broadband availability checker hence, asked them to raise this with Openreach, they said they will
    investigate internally, there was complete silence from them for the next few days. Every time I called them, they kept asking me for the new address I was moving to. I told them it should be
    on your file because you are investigating this. They said it's not on their file, there is no mention of the address on the system and their notes but the back end team has it.
    I could not understand how it was not on their file
    when they were actually investigating this. I used to work for an ISP and I know how the system works,
    finally I had to raise a complint with them and they agreed to raise with Openreach. In a couple of days they got back to me saying
    they cannot supply broadband at the property. Had they raised this with Openreach on day one all this drama could have been avoided.
    I am trying to highlight the fact their members of staff are lacking good customer service skills, also when a customer tells them they are moving to
    a particular property the address should be entered on the system and the customer should not have to repeat the address like a broken tape recorder.
    Very poor customer service.
  • Reviewer
    Location
    S Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Poor ‘max’ fibre broadband. You really don’t get what you pay for. Mediocre broadband speed littered with frequent router failures and total service failures.
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Over-priced, incredibly slow and EE teams that are very difficult to pin down what is happening / why it's terrible. When I asked to leave they all said that they understand why and they are surprised at how long I have stayed given how terrible it is. Even leaving - they have made it so difficult - my new provider will do it / i should have done it - here is a bill for last month even though you thought you'd left etc. Good news when you're really messed around they offer you a £15 voucher towards a bill that you don't think you should be paying anyway!
  • Reviewer
    Location
    Rural staffordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been with EE for 3yrs - needed wifi calling and no mobile reception where we are. 3-5mb download speed, poor, but typical for area. Everything was fine until I got a fault on the line, and again and again and again. The Customer services are very polite but utterly powerless to correct faults. 10+ weeks without phone and internet whilst trying to self isolate. I've had legal threats from organisations I who money too on top of financial stress of not being able to work online or manage any of my financial affairs. EE response - we are not obliged to pay compensation so we won't. EE are not a serious business - just sharks. Super quick to take your money, but no intention to actually provide a service. Ofcom needs to pull its finger out and FORCE these zombie businesses to behave like a serious essential utility provider or put them out of business.
  • Reviewer
    Location
    Braintree
    Reviewing
    EE
    Date
    Comments
    Terrible experience with this underhanded company. I realised a couple of years ago that we were completely over paying for the broadband speed we had from them. Called them up to cancel and they managed to sell me a new discounted 18 month deal. After 3 months they put the price up when it was supposed to be fixed for 18 months. Then at the end of the 18 months they start charging nearly double the agreed rate and wait for you to notice! Taking advantage of the fact that people are busy these days and not always paying attention to the companies ready to steal your hard earned cash from right under your nose. Disgusting way to treat loyal customers! I shall be seeing if I can take this up with a consumer watchdog or similar.
  • Reviewer
    Location
    Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give negative stars, I would.

    Being with EE is like pulling teeth. It's like a full time job except you have to pay them. In short - it's excruciating.

    Speed is atrocious. Router drops connection at almost the exact same time every day. Sometimes it stays down for days. Customer support says nothing is wrong. Well, they're wrong.

    Of course, they're more than happy to keep taking our money, even though they provide no service whatsoever, other than an obnoxious flashing yellow light.

    If I could eradicate one thing from this earth, it would be EE. They are toxic. Do yourself a favour and avoid them. Avoid a lifetime of hardship and stress. It just isn't worth it.
  • Reviewer
    Location
    .
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I thought Post Office was bad but EE's taken it to the next mile of bad.
    With Post Office, the internet would be inconsistent but EE it stays on apart from when it restarts but I've noticed my room is a Wifi Blackspot so a couple of weeks ago restarted toe router to try to eradicate the blackspot. Unless Argos and YouTube were down simultaneously, my room has just today returned to being a Wifi Blackspot. At least whenever the Post Office wifi was working, it would work in my room but I've had a blackspot in my room occur after the 14 day period. The first time i restarted it fixed. i thought this happened again when i was on discord and messages weren't reading, turns out the channel i was on got deleted. today youtube would buffer and argos wasn't refreshing so i had to turn off my ipad wifi and was like Oh bother, here we go with my room now being officially classed as a wifi blackspot again.
  • Reviewer
    Location
    Hampshire
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    We’ve been waiting for the broadband to be connected since the end of August. After numerous calls, engineer appointments that never happened, it was raised to the head office after an official complaint was sent to EE. I had a call back today (7th week since we ordered it) to be told that this order is not going through because it got stuck SOMEWHERE and needs to be cancelled and that the new order will be placed today, HOPEFULLY connected in 2 weeks.. Team on the phone is well trained to sound nice, just about it. I wish I came across these reviews before..
  • Reviewer
    Location
    Wiltshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I can't give a star rating for broadband speed and reliability as I didn't get that far.
    Promised that they would try to get me fibre and would call me if there was a problem.
    No call, cancelled my current service and I've had to use mobile data to get internet.
    No apology or acceptance or responsibility for leaving me with no broadband despite complaints. Avoid at all costs.
  • Reviewer
    Location
    Shotts
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from bt to EE as it was supposed to be an easy switch, unplug and plug the other router in, I'm now left with 5 days no internet as they cant figure out what's wrong, cant review much else. Not to happy about it as im working from home and need it.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.