italk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Recent Customer Ratings for italk

  • Satisfaction
    1.9 stars
  • Customer Service
    1.9 stars
  • Speed
    1.7 stars
  • Reliability
    1.7 stars

Based on 100 customer ratings since 2020-01-30 (Show all time ratings)

Visit italk   Read our italk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

81 Customer Reviews over 9 pages

  • Reviewer
    Location
    Scarborough
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
  • Reviewer
    Location
    Crewe
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst mistake cuming to this company as the broadband is rubbish kept dipping in and out couldn't play on my playstation or YouTube. Kept ringing up to sort it had 3 different engineers out they said its sort the problem but it did not work each time when phone up the customer service operator had a voice changer and sounded like a robot he was rude and disgusting they he spoke also Kept passing me yo 6 different operator but none knew what they were doing or talking about.They would not let us leave. I have learning disability and autism this made me feel really frustrated and angry had yo pass to my support work which in the end gad to shout at them as they font listern to whst ur saying plus we just hung had enough kniw I get no stops calls and emails from asking me to stay with them no thank you I would not advise anyone to go with this crap company.
  • Reviewer
    Location
    Manchester
    Reviewing
    italk
    Date
    Comments
    If I could give this company a fraud star I would.
    Absolute disgrace of a company. Not legitimate not trustworthy.
    Been with italk since November. 9.95 a month for WiFi. They cut my internet service off 4 weeks ago and when I called they said I was up to date with payments and the problem was internat and I had to remove the back off my internet router and call them back. No legitimate company requires customers to mess with their electronic routers. So that was red flag number one. They then told me in order to see the problem they would have to send a service man to my property for £100 charge. I refused. I have paid my bulls up to date and had 4 weeks of service. Then to be cut off and told they want to charge me to find out why my internet isn't working. They have since tried to take £209 EACH DAY unauthorized.

    Complete cowboys.

    DO NOT TRUST THIS BACKSTREET COWBOY COMPANY
    SCAM FRAUDSTERS
  • Reviewer
    Location
    MITCHAM
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
  • Reviewer
    Location
    Streatham
    Reviewing
    italk
    Date
    Comments
    How yall went live at the wrong adress then tell me i got to pay for an adress I don't even know why yall so mean? Why i got to pay 2 bills for 2 different adress ? Help me make sense out of this
  • Reviewer
    Location
    mitcham
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute crap. Keep noticing more money coming out from my account and when you challenge them you get a cocky person on the end of the phone telling complete lies. Avoid avoid avoid this comoany and take your business to a better supplier. Cowboy company bigtime...Watch your bank statements with these people
  • Reviewer
    Location
    South Shields
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paid for service and speeds that I wasn't getting, I complained to customer services who didn't care, so I cancelled my policy and now they are still to this date trying to take money from my account by setting up new direct debits without permission and I have even had to cancel my card as they try take payments as a card payment.
    Reported to trading standards and the fraud team through my bank.
    Steer well clear of this awful company.
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    italk
    Date
    Comments
    The telephone sales people are con men and will say absolutely anything for you to buy their broadband… they lied to me and claimed my download speed would be compatible and even faster than Netflix. They persuade and convince - all for them to have their pockets lined with (commission) at the end of the day for selling an awful product. For someone, like myself, who has no clue about figures and numbers - they took absolute pride in blagging my head with fake figures and implying they could provide excellence and efficiency for great value. It was a rarity when I could connect to the internet and then when I was able to I was given a Privacy warning from apple about the unsecured line of internet, long story short multiple of my online account details got leaked. On top of all this, they still continue to attempt to take money out of my account near enough EVERY DAY… ranging from £29.80, £32.15, £8.11, £81.98, £64.29, £47.03 and the list continues. I refuse to give this company a single penny since they cannot keep up with their guarantee of providing me with internet - money grabbing, scummy individuals who attempt (and succeed) at pulling the wool over your eyes (especially if you’re not tech savvy). I would NOT recommend to anyone. It is not worth the cheap price as you do not even get internet guaranteed. An utter joke. I will be reporting to watchdog.
  • Reviewer
    Location
    Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider
  • Reviewer
    Location
    Wales
    Reviewing
    italk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company I've ever used. Kept sending e-mails asking for assistance as broadband wasn't working. NO REPLY. Absolutely no help whatsoever. Again, worst broadband provider

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.