3,751 Customer Reviews over 94 pages
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2018-05-09
- Comments
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Shocking service so I decided to switch. Rang up to get acc number & sort code to make final online banking payment. Advisor refused to give it to me. I said id send a cheque in then as i didnt trust plusnet with my card details, then he said " or you can wait for debt collection to catch up with you!" Was so shocked I asked to speak to a manager who apologised. So glad I left them.
- Location
-
- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2016-09-14
- Comments
-
Worst service provider ever! If you're looking to change broadband provider and can't afford to be without internet connection I strongly recommend that you do not take out a contract with Plusnet!!!
Before opening an account with them I made it very clear that I worked from home and therefore could not be without broadband. They assured me that the transition would be smooth and that I wouldn't have a break in my connection - I took their word for it as I've never had a break in service when changing provider before. My mistake... Plusnet didn't provide me with broadband until a week after they were meant to! They forgot to post the router, therefore it wasn't sent until I phoned to ask why I'd not received it and therefore it didn't arrive until 3 days after I was meant to be connected. Upon receiving the router I still couldn't access the internet because Plusnet hadn't sorted out my connection - it took them an additional 3 days to do that... During that time Plusnet sent me an email everyday with a predicted connection date & each email proposed a later date. So everyday I had to phone them (and literally spend hours on hold) to try and insure that my connection was not going to continue to be set back to a later and later date... For my pains I was met with a series of contradictions & absolutely no help.
If I could have afforded to risk further potential delay to my connection I would have canceled my new contract with Plusnet and gone elsewhere! Plusnet have offered to refund me for the days I was without broadband (how magnanimous of them) and as a 'good will' gesture have offered me one month's free broadband at the end of my contract - thereby locking me in to another years contract... so no good will there, just greed. Needless to say I will not remain with them...
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2019-08-04
- Comments
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I have lived in my current address for 7 years, have used 2 other Internet providers and have never had an issue before. However, I have had issues with my broadband as soon as i transferred to Plusnet. I called and was told the issues were due to the transfer and would settle within a couple of weeks.
The issue is that the router goes down and shows a red light along with a red 'b' then the blue light will come on but we are unable to connect any devices to the router for a couple of days. Then the router will randomly start working again and we will be able to connect to it.
The issues didn't settle, so i called back and was told it is a router issue, so i was sent a new router. The issues are still ongoing, so i have called multiple times and have had to change wireless channels, reset router, etc. Which has not sorted the issue. I called back today and have been told it is a router issue again, so am being sent a 3rd router in less than 3 months.
There are long waits for customer service and some staff have been awful and made no real attempt to fix this issue. One member of staff was great, but still unable to sort this issue. As long as they are getting Internet into your property they do not make any attempt to fix issues. Oh and apparently Plusnet does not guarantee that you can connect wirelessly to any devices. I have been told to buy a new router or use devices connected to the router using a cable. Which would mean phones and tablets can not get connected.
I will be making a complaint to the ombudsman and advise anyone else who has issues that are not resolved to do the same. I joined Plusnet because of the apparent awards for great service...... What a mistake!! Worst company i have dealt with for phone and Internet
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2021-03-31
- Comments
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Disgusting company. Non stop problems. Randomly keep taking money from my account and are now refusing to refund it into my account, saying I have to wait to a check. Surprise surprise, no checks have turned up.
AVOID!
- Location
-
- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2020-12-26
- Comments
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What a joke!! The second time in a month we have no wifi or phone line!! Rang on Monday “yeah I’ve booked the engineer will text through the confirmation” ...NOTHING!! Rang Tuesday morning “oh no sorry he’s cleared the fault so it hasn’t booked it but it will be done by 00:00 23/12/2020” ... nothing!! Rang again on Thursday and spoke to Alex - who clearly couldn’t care less as he’s sat with his own wifi and so why would he think as a customer service rep he needed to care... Alex told me that nothing would be done now until next Wednesday ... at the earliest!! And that they would probably book an engineer from there if they couldn’t fix it externally ... explained that we have no phone signal and that it is vital to have a phone and wifi due to being a key worker ...”oh well there isn’t anything that can be done” so basically again Alex you couldn’t care less!! Cannot wait to have an active wifi connection as the first thing I will do is leave plusnet! They are an absolute joke and this time they have outdone themselves !! Merry Christmas Plus net - especially Alex the super selfish!!
- Location
-
- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2016-01-15
- Comments
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Avoid! I have just been charged £30 for cancelling my contract outside of my 12 month period that I signed up for because they say they have to cancel the line. I argued that I didn't want the line cancelled because a new person was moving into the property and she wanted the service continued. They told me this couldn't be done, even if she signed up to a new deal before the cancellation date I had given them. Now it appears that she will have to pay to have the line activated.
I have never had this problem before and it seems entirely wrong to me.
I could understand it if I just simply decided I didn't want broadband any more but I am just moving house and want to stop paying for broadband on a property I no longer live in.
The service was quite reliable while I had it but please be aware of the hidden charges which were not explained to me when I took out the contract. I wrongly assumed that one the 12 months was up I would be free to go. That is not the case.
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2018-05-05
- Comments
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Avoid this company! Broadband drops out all the time and is cut off when you have an ongoing dispute with them. They didn't update my address even though they moved my service to a new address! and customer service is incompetent, complaint unresolved for 4 months. Relieved when they increased prices so I could get away from them.
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2021-07-06
- Comments
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Stay away from Plusnet. Notoriously no signal, always the router or cables and so on. Even if the line speed is at a minimum the lack of signal makes it impossible to use the Internet. They do not understand that the lack of signal makes it impossible to use the Internet - the explanation is --- that we provide a minimum speed. What do I care about the speed of the link if there is no signal.
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2019-09-06
- Comments
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The broadband was fine until I moved home. Was told my WiFi was having problems so I waited until they was solved, 5 weeks later I am told that broadband will go live waited all day and rang to say it hasn’t gone live customer services told me it was never meant to go live and there’s still problems with my broadband. Switched to sky and got WiFi within 3 days... there is no communication in this company and if you have problems with your broadband they have no idea how to fix it they will just keep you waiting. Avoid!!!
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2021-03-31
- Comments
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They’re taking hundreds of pounds from me and refusing to pay it into my account. Saying I have to wait for a check to get it back, but yet I haven’t received any checks. Horrible internet and they’ve been stealing money from me for months for insane amounts that they can’t explain.
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2021-01-22
- Comments
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Terrible service lately, many disconnections daily.
"to avoid restrictions please pay within 14 days" Yet they restrict you immediately. This is straight out lying. Don't say 14 days if you restrict immediately. No websites work "refused connection plusnet billing"
Don't lie.
- Location
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- Location
- Cornwall
- Reviewing
- Plusnet
- Date
- 2016-09-20
- Comments
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Anyone with drop-out problems throw the plusnet router, which is total rubbish, in the bin and invest in a TP Link router, not expensive and never dropped out once since changing to it.
Internet speeds also rubbish, ring them and when you eventually get through to complain they hike the speed up by the following day only for it to fall away over the following 4/5 weeks, resulting in another phone call to repeat the process all over again. Morons
- Location
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- Location
- Cornwall UK
- Reviewing
- Plusnet
- Date
- 2018-07-16
- Comments
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I've given a 3 star overall because I've been with PN for 12 years and 9 of those were trouble free!
Only since BT bought out Plusnet have I had any issues, and when I have there has been a complete lack of interest from tech support. Pre-BT ownership I had 4 very short times where I had issues, all resolved within a day and ALL of those were down to something openreach had done when activating someone else's line in my area.
Speed is great, I get 76 download and 22 upload so can't complain there. But I'm a gamer, packet loss has to be the most annoying issue to have! Because my speeds are fine nobody seems to care! Previously I've had someone messaging on my ticket every few hours, my current issue I've been updating with what I've done for 5 days and had one response today. If they had looked at my previous messages then they would see I've already answered those questions So it's a wasted response on their part.
If you want fast download speeds then I highly recommend. If you want a reliable connection then don't.
- Location
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- Location
- Corsham
- Reviewing
- Plusnet
- Date
- 2022-03-02
- Comments
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It's very early to submit a review because we changed to PlusNet only because our previous supplier is unavailable in the area we have just moved to. I have had cause to speak on the phone a few times to make sure everything went live on the day we moved in and the prompt responses, professionalism, good sense and politeness of each of the staff I have spoken to have been really excellent. Keep up the good work, PlusNet!
- Location
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- Location
- Cotswolds
- Reviewing
- Plusnet
- Date
- 2018-11-29
- Comments
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I decided to go with pilsner as sky were putting up the price
We have a poor connection as we live in a remote area. Sky wanted to charge 40 a month so I decided to go with plusnet
18.99 a month £75 amazon voucher
I signed up on 5/11/18 they took £23 out my sccount
Been chasing them for days to find out why I’m not connected. They said this is due to the system cancelling
When I asked to speak to management they didn’t put me on hold and just started a conversation amongst themselves
In Urdu then they said all day these customers have been complaining
When I asked the manager to listen to the call coincidently the call hadn’t been recorded
Hope the company gets shut down poor customer service they ain’t interested in you just your money avoid
- Location
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- Location
- Cottenham cambridgeshire
- Reviewing
- Plusnet
- Date
- 2015-01-19
- Comments
-
Pathetic customer service..slow speeds..unstable internet..would rip you off upon cancillation..tried to charge me for one extra month..upon asking reduced it to one month with no apology..very rude customer service assistant..
- Location
-
- Location
- Coulsdon
- Reviewing
- Plusnet
- Date
- 2019-07-01
- Comments
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We had problems from the moment Plusnet took over from Talktalk with no incoming ringing on the phone line and intermittent broadband. I complained immediately and said that I wanted to cancel my order but was persuaded to allow them to send out an Openreach engineer this is after I had to buy a phone to plug into the main socket to prove to them that this issue was not caused by me changing over the router. Two days later the Openreach engineer called at my home and sure enough said that the issue was in the exchange. he fixed the issue that day and I then began to test the service Plusnet were providing, this is when it became clear that both the broadband and WIFI where not working correctly. I called their technical department which is like trying to contact the dead and when they finally answered the guy instructed me on how to switch channels on my router. I did this and after another few days of testing found that the signal from all of my devices that they kept losing the WIFI signal. this is when I finally gave up and call Plusnet customer services to cancel my service and was told that I could not do this without penalty because I was outside the two week cancelation period. I explained all of the above and was told that the two week period started from when the order was placed and not from when they took over the service. This is ridiculous as clearly you cannot test a service that that had not yet taken over however they would not back down on this and in short, I have to pay £125.00 to get out of a service they have not provided. Their slogan of "we'll do you proud" should be "We'll rip you off and be proud of it" my advice to any prospective customer is stay clear they are rubbish in all aspects of customer service and technical ability.
- Location
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- Location
- County Durham
- Reviewing
- Plusnet
- Date
- 2016-10-20
- Location
-
- Location
- County Durham
- Reviewing
- Plusnet
- Date
- 2014-08-06
- Comments
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I have endured nothing short of a terrible time allowing Plusnet anywhere near my phone line and broadband service. Please read my experience before contemplating your choice of phone/internet company - I don't want anyone else to go through the stress and pain I have suffered and so I am sharing my experience as it was...
I was persuaded to cancel an order with BT in favour of Plusnet's "Outstanding Service". I did order a transfer of line and a fibre broadband service from them.
Plusnet cut off my Talktalk phone line including my valued home number and broadband service on August 4th in error without reconnecting me to their service. This was not the correct day as I had already requested a much later date some weeks before, because my wife has a lot of night shifts and access to my home office communications is critical at the present time. I was told that there had been two serious mistakes with my seemless transfer and my number had been terminated by mistake as well.
I have been chasing around for hours on end calling and writing on their ticketing system which appears the only way to get anything done or complain but nothing seems to happen. When I called they simply said that complaints were not taken by phone. My complaint seems so far to have been ignored (but then perhaps that is OK as they say it might take 5 days - or more I was told when I called as they had a lot to deal with at the moment and the systems were down that day apparently!) - So are mine - internet and phones for my home office (VOIP) and home phone line!
They now say they have allocated a definite day more than 2 weeks hence as the earlier dates I requested are now not available for the restoration of my service that should still be operational - not quite the same as waiting for a seemless transfer a couple of weeks or so late - is it?
Having decided I did not trust Plusnet to install my service again (after all the mistakes and poor service) and not too sure whether this date is actually booked (they have a odd requesting system which didn't happen for me twice before). I decided to order a transfer of my line to BT which can be done in 5-10 days (quicker than waiting for Plusnet to reconnect me). However because of Plusnet's double mix up my line can't be transferred at the moment! I have tried to discuss this with someone at Plusnet but they don't seem to be able to help me despite the fact they are in effect locking my line up preventing me doing anything.
My only other option has been a radical one (justified I feel). I have this evening abandoned my home line, number and internet service and ordered a completely new line from BT for installation. I know now with confidence that although I will have to wait a little longer that my new service with BT will be installed on 28th August by a company that I can actually have a dialogue with and rely on. Unfortunately it is not quite the service I want as the unlimited service with BT is too expensive for me so I have had to settle for a 20G limited service. This is I feel a desperate solution to a serious problem that I simply cannot tolerate the loss of all these critical services any longer. The Plusnet line is therefore now surplus to requirements and I am wondering whether it will be possible to recover the number that is so valuable to us?
This action has been a very costly (£400 down in pre-payments), lost my long term land line number (what a pain), no internet and phone for home and office for 3 1/2 weeks not to mention all the wasted time and stress trying to resolve this.
I am considering my legal position with respect to the various aspects of this and how and in what form Plusnet could make this whole dismal saga up to me and my poor wife. We are beside ourselves with the whole thing!
If a manager at Plusnet is reading this then perhaps you could give me a call on my mobile. This web site may be the quickest way to initiate a dialogue with someone who actually cares at Plusnet? I say contact me on my mobile because my land lines are down and I only have sporadic access to internet. I did call a few times on my mobile and after queueing for long periods when answered I was told no manager was available and that all complaints should be directed to the ticketing system (5 day response at best) and I was concerned with the call charges I might be racking up calling an 0800 number on my mobile.
Or alternatively apparently I can write a complaint to their headquarters. Then I can have a blistering 10 day response time!! I have chosen the faster approach and heard nothing so far.
So if you have read this far and are considering what phone/internet company to use then you can make up your own mind, I have simply shared my experience with Plusnet on this occasion. I would also like to ask the managers at Plusnet to withdraw the advert advertising the great customer service which keeps coming over my car radio and now makes me grind my teeth. Unless my experience is an isolated one, which I suspect it is not, them your advert is, in my opinion, a misrepresentation of your poor customer service through a slow ticketing system.
My final comment is simply that this is the worst customer service that I have ever experienced with any company I have dealt with particularly when it has been their mistakes that dropped me unnecessarily into a distressing crisis. It has made me feel that the managers their do not seem to care at all.
My feeling is that I should consider issuing some sort of legal proceedings for damages if appropriate refunds, appropriate financial compensation and an apology are not forthcoming in double quick time.
Any response Plusnet or do I have to pursue this along those avenues?
- Location
-
- Location
- County durham
- Reviewing
- Plusnet
- Date
- 2018-01-27
- Comments
-
Customer service is a joke. Tried phoning and not got through yet. Takes an age to get through via chat.
They eventually answer twitter or Facebook.
Not like TV adverts....
- Location
-
- Location
- County Durham
- Reviewing
- Plusnet
- Date
- 2023-03-09
- Comments
-
was with them for nearly 5 years and they honestly treated me like crap at the end. on sep 2022 I took out a contract renewal. I showed as 12months or 6 months. I knee I was moving early 2023 so I took 6 months out. when I called in Feb 2023 to cancel my policy I was informed I was due them £170 as I still had a year on my account. I argued against this as I knew I took only 6months. I was called a liar and told this was my problem not theirs. they claim to not do 6 month contracts but then why did it show as that on my app when renewing. no one can answer that. never go with plusnet they are horrible and rip you off.
- Location
-
- Location
- County Durham
- Reviewing
- Plusnet
- Date
- 2023-02-10
- Comments
-
Ok so I’ve been with plusnet for one year now, I’ve been a customer since mid 2021 and have recently just taken out a new 2 year deal, (huge mistake) firstly the reliability of the Wi-Fi in the first year was horrible, so bad, we had to by booster out of our own pocket as they would not upgrade to router free of charge, after we bought the booster the Wi-Fi was ok, not great but ok, the devices connected via Ethernet were very in and out for some reason, ( we have there top package that is available to us I should have mentioned this earlier), the initial price was £24.00 pounds per month but they put my price up about 3 pounds per month last march, even know I was told my price wouldn’t go up , like I said I’ve recently taken another contract out with them because of three reasons, 1. they offered me a 2 year contact at £22 pounds per month which was by far the cheapest I could find, 2. They gave me there top of the range router for free ( or so I thought) and 3. They assured me my price would not go up, which at the time was a great deal, the massive problem is however I was lied to in all three factors, the free router was free but I was never at any point told I had to pay the £8 pounds postage which the slyly just added to my last months bill with out any confirmation at all, the the real kick in the teeth was the the email I received today stating my bill is going up £3.77 per month from march after being repeatedly reassured my bill would not increase over the term of my mew contract, so obviously I was very annoyed so I phone to cancel only to be told I’ve had the new contract for 17 days and I must be cancelled within 14 days to cancel, speaking to this new guy on the phone basically he said the guy that sold me the contact has repeatedly lied to me to get me to sign a new contract but there’s nothing he can do as he was sacked last week, overall there customer service is very good and fast, but given the chance there staff will definitely lie to you to get a sale, they have done it to me on multiple occasions, if it wasn’t going to be £330 pounds to cancel the contract I would have done it today. CAN NOT RECOMMEND PLUSNET
- Location
-
- Location
- County durham
- Reviewing
- Plusnet
- Date
- 2016-12-17
- Comments
-
Won't let us out of our contract even though the service is terrible and I get lag every time I'm online. Avoid this provider
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2021-06-10
- Comments
-
I was moving house so rang Plusnet to find out about changing my service to the new house
I was told it could be done on April 26th (about 2 weeks).
With this date given I arranged my house move to align with that date, for the smallest amount of inconvenience to my service.
April 26th: Moved in, Internet and Phone were not connected, Service was already disconnected at my old house (still had access that day) .. rang Plusnet and was told it could take up to Midnight to switch on
April 27th: Internet and Phone still not working, rang plusnet and was told an Openreach engineer would need to investigate.
Rang Plusnet later that day (Free number why not?) to be told by another employee the Fibre deal they had suggested to me was not possible as the Fibre equipment was not available in the local exchange box, it could be a month to get that sorted. (I'm unsure why Plusnet didn't bother to use the 2 weeks up to the switchover date to actually Check the local exchange was working and equipped properly??)
So cancelled the Fibre and said ADSL would be fine, agreed but told could take 3 to 5 days to switch on(should be done by weekend).
April 29th: Believe this was the day my phoneline actually switched on, though still no internet
April 30th: Openreach engineer called by, checked the house end of things said it was all ok, and all that needed to be done was switched on by Plusnet.
rang plusnet again to see how my order was progressing, and was told They were not interested in what an Openreach engineer thinks! and they couldn't even find my house by postcode on their system so they would need to verify my address and then Restart my order.
Rang plusnet again 10 minutes later spoke to a different worker who found my address on 2 separate system searches, and had no idea why the other advisor could find it, looking through my issues it appears Plusnet were still trying to go ahead with my original Fibre package despite it being cancelled. This was the most helpful of all the 15-20 support staff I talked to through the whole process. They again cancelled the Fibre package, Again started the ADSL order, they added an Open Complaint to the order in an attempt to speed the process, and even advised I still phone back if possible on the Saturday as it was the weekend and a bank holiday and honestly might not get picked up.
May 1st: Rang Plusnet as suggested and was told my order was being acted on, should be Tuesday as it was a bank holiday.
May 4th: Still no internet, Rang Plusnet as was told it would be now be May 7th, and nothing they could do
May 5th: Rang Plusnet to see if my service would still be going live on the 7th, was told it would
May 6th: Rang Plusnet to see if my service would still be going live on the 7th, was told it would
May 7th: No Internet, Rang Plusnet to see if my service was going live today, told it could be up to midnight
May 8Th: No Internet, Rang Plusnet and was told it would now be May 10th my service would go live.
May 10th: Finally my Internet service went live, 2 weeks after their given date, pitiful compensation given, and I hoped my trouble were over.
Now 1 Month later:
Plusnet got the price of the finally agreed contract incorrect, it took 2 more phone calls just to get the price I agreed to.
Internet has dropped off several times over the last month, thankfully late at night
Plusnet have contacted me to say my service has not activated correctly and they will need to reactive it, it shouldn't mean a loss of internet while this is done (I simply don't believe them) and I will need a Change of Phone Number. I have told them to put it On Hold while they see if the problem can be fixed, as I am still mid process of the Old House selling and can't afford to have no email to contact solicitors and estate agents.
But what amazes me most is an Alleged Award winning National Internet Supplier, Owned by THE National Phone company are incapable of switching a Telephone number from one house to another?
I made a simple house move and did everything by their dates given and the company Could Not Handle It, two people I spoke to at customer service gave me the same answers over the 2 week complaint, very few were even interested in trying to help solve my problem
Pathetic company since BT took them over, once I have some time and get sorted with my Old House getting sold I will probably take the one piece of good advice they gave "If you switch providers, they could keep your phone number for you, then when you switch back to us we can keep it from them"
Why on earth would they think I will switch back??
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2018-05-22
- Comments
-
I have been a PlusNet Customer for years. We've been paying £45 pm for super-speed but it is barely adequate, HD rarely loads on anything. I have queried this several times and on my last call they promised me a new router. 2 months later, still no router. I tried to contact them, the online chat is impossible to join and who wants to wait up to an hour or more on the phone? I've given up. I've wasted so much time and money on a service which is worth more like £9.99 per months. I will just switch. Was really pleased with PN in the early days, but since it's been bought out, it's just like every other large provider, full of promises but rubbish in practice. Might give Zen a go, the Which? gives it a 91% customer satisfaction score whilst the next one down gets 71%.
- Location
-
- Location
- coventry
- Reviewing
- Plusnet
- Date
- 2015-04-15
- Comments
-
100% satisfaction, costumer service you cant even knock! and UK based.
no problems with broadband speed at all and never slowed down at peak times, always reccomend to friends and familys!!
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2020-06-17
- Comments
-
Having tried a number of different providers in the past we've found Plusnet good value. Customer service, while not perfect, has been far better than our previous experiences with BT. The connection is pretty reliable - we have 3 people working and studying from home, participating in online videoconferencing, streaming videos and playing games and have not had any major problems with our unlimited fibre account. Based on our experiences over the past 3 years I'd recommend Pluset as a broadband provider.
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2016-10-31
- Comments
-
over 2 hours wait on hold first phone call, then got through to billing team ( which is the only number they have ) verfiy everything, found my account , and got passed onto provisional team , almost another hour wait on hold ,which then had to verify everything again and they couldn't find my account..... then waited for them to update their system, then their system crashed and said would call me back but didn't. I had to call in again and do this all overall again, still on hold waiting to be patch through to provisional team now.....Useless....
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2018-06-01
- Comments
-
Constant problems with dipping connection & speeds. Customer service poor -- long wait times, don't follow through with solutions offered. WORST VALUE FOR MONEY for existing customers. Customer for 5 years paying nearly double compared to what new customers pay & compared to most of their competitors. LOYALTY TO PLUSNET IS AN EXPENSIVE CHOICE. Could've had Zen Internet for the same price who by all accounts deliver on speed & customer service.
- Location
-
- Location
- coventry
- Reviewing
- Plusnet
- Date
- 2019-09-27
- Comments
-
Not able to use phone for ten days, phoned on numerous occasions. The customer support is an absolute disgrace. Avoid!
Don't be fooled by the adverts, this company is teribble
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2014-10-31
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2019-09-27
- Comments
-
Shocking Customer Service
Don't be fooled by the adverts this…
Don't be fooled by the adverts this company's customer service is a disgrace. Numerous calls, no action , passed from pillar to post , no resolution, no clue
Avoid!!
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2018-10-27
- Comments
-
It has taken sooo many complaints to get away from these poorly performing people
Best customer service???? That is a lie
Blamed the exchange then the router and then the line...cut my speed twice and still it drops out
Disgusting service and terrible customer support
I will be moving to a cable service.
Plusnet you should take down your adverts as it is a lie
- Location
-
- Location
- COVENTRY
- Reviewing
- Plusnet
- Date
- 2018-01-27
- Comments
-
The most atrocious and frustrating service ever. Ongoing problems since August with no sign of resolution
- Location
-
- Location
- Coventry
- Reviewing
- Plusnet
- Date
- 2020-03-14
- Comments
-
The actual broadband experience has been dreadful. When we signed up, the router was not properly configured and I was on call to them for an hour to sort it. To their credit, the advisor was great.
Then it worked, for a bit. Until it started randomly cutting out every few minutes and the speed plummeted. My guaranteed speed was 8mb but I barely got 3mb.
In the end, I just switched and paid early cancellation fees. They are cheap but you get what you pay for.
- Location
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- Location
- Covnetry
- Reviewing
- Plusnet
- Date
- 2019-07-18
- Location
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- Location
- Cowbridge
- Reviewing
- Plusnet
- Date
- 2017-12-06
- Comments
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Been with Plusnet for years. Fibre has arrived in my village and I therefore had reason to contact Plusnet with a view to move from ADSL to Fibre.
1. Plusnet phone lines wait times have become unusable.
2. Plusnet staff have become impatient, bordering on rude.
3. Plusnet do not do Fibre to the property.
4. Plusnet prices have become uncompetetive.
Simply waiting for contract to end now.
- Location
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- Location
- Coychurch, near Bridgend
- Reviewing
- Plusnet
- Date
- 2020-04-11
- Comments
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In essence I am reviewing BT Openreach. All the DSLAM boards in my lcal fibre cab are HOT, i.e. oversubscribed. Openreach use covert service capping to throttle the bandwidth so they can accomodate new customers at the cost of good service to existing customers. Plusnet deny this but I have spoken to Openreach technicians who confirm this. Plusnet refuse to do anything unless the bandwidth is below the new lower standard (average max speed) I have multiiple mini dropouts and bandwidth fluctuations. The average speed is good (now 32mbps) but is dropping regularly (originally 37mbps) with no plans to repair pathced copper lines or upgrade the system by building new cabinets or providing FTTPr any hybrid service. Our line length is too long for G.Max at 993m. My gripe is that I pay more each year for a deteriorating service with no published plans to repair the copper network or upgrade the service. Also Plusnet customer service has taken a nose dive. An analyst who promised I would always be able to contact him has disappeared and nobody will talk to me. Switching suppliers is pointless as they all use the same Openreach network. Twice the speed is available a few hundred feet away but it is a different exchange and they wont/can't connect me to it. I can't see what the future holds and I just want to use the service instead of constantly having to worry about it.
- Location
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- Location
- Craigavon
- Reviewing
- Plusnet
- Date
- 2016-05-31
- Comments
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If I could have given half a star I would have.. Easley by far the worst network provider I've ever had.. I've been a broadband customer with both bt and sky in the past, and only ever changed between them due to good competitive price deals, never had any issues with customer service or network reliability.. Unlike the shocking treatment I've had from plusnet!!!!!! The entire experience I have had with plusnet has been a complete disaster from start to finish, an absolute joke of a network provider.. If ur thinking about switching to plusnet, I would strongly recommend you reconsider!!!!'
- Location
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- Location
- cramlington
- Reviewing
- Plusnet
- Date
- 2016-06-13
- Comments
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Just signed up for two years and the fibre speed is half of what sky speed was. Pease just stay away. I will never use PlusNet again
- Location
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