3,751 Customer Reviews over 94 pages
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- Location
- Leicester
- Reviewing
- Plusnet
- Date
- 2014-07-29
- Comments
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Avoid Plusnet!! I paid for high-speed (up to 38mbps) unlimited broadband. When I connected a smart TV I had constant buffering. When I rang Plusnet, my two support calls took first 54 minutes and then 57 minutes ON HOLD waiting for tech support. Tech support then told me that HE had a smart TV and his freezes sometimes.....Really, this is not a diagnostic...so I decided to leave. Leaving PLusnet is VERY HARD! (yes I was out of contract). They insist that you have to speak to someone on the phone, they 'won't accept' notice by email, they give hard sell - which is laughable considering that even when trying to leave you have to wait ON HOLD for ridiculous amounts of time. Never Never Again!!!!
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2014-07-28
- Comments
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Would not recommend them at all. A 15 minute wait time to speak to to an advisor comes as standard and they can be quite incompetent and slow to sort things out. I don't understand why their customer service is rated so highly, I certainly don't.
- Location
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- Location
- South Brent Devon
- Reviewing
- Plusnet
- Date
- 2014-07-06
- Comments
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I was signposted to Plusnet through Simplify because Virgin Media my previous ISP were not available in the area I moved to. I have been dogged with problems since signing up to Plusnet, first problem was the router did not arrive, I contacted their customer services and they had to re-order another router. Realising the order I was quickly billed for may not have been placed on their system I contacted Plusnet to get a connection date. I was informed that my service would go live on the 12/06/2014. Considering that I had ordered the service at the beginning of May I was not impressed with the speed of Plusnet's activation date. Plusnet sent me a text informing me not to connect my router until I received a message that the broadband had gone live. The date promised expired and I called Plusnet and discovered that the package they had sold me was not available in my area, they now had to change my order. I was downgraded to 8mb but reassured that they would upgrade me on the 01/08/2014 when BT put more capacity into the local exchange. Ok, maybe not Plusnet's fault but why sell a customer a product that does not exist in the first place?,.. I waited patiently for 5 days for my downgraded product to go "live",...no text message by the 17/06/2014 and I was calling Plusnet back to get an update on my broadband activation date. I was informed by the customer services department that they would do everything to get my broadband service up and running asap. On the 19/06/2014 I received a text message informing me that my broadband would be active by midnight on the 25/06/2014, but please do not connect your router until you receive a message confirming your service is active.I waited patiently on the 25th anticipating a message and as it was nearing Plusnet's support line closure time I decided to call them . I was informed that my broadband was now live and I could be connected immediately by one of their technical advisors,...where was that text message????,.. they said they had sent me an email,...doh!!.. I have now been active with Plusnet for just under 2 weeks, not impressed with the speed. I ditched their skinny little male to male RJ11 cable for a Belkin (superior product in my opinion),..also removed the BT plate on the master socket for a new faceplate to eliminate the filter dongle supplied by Plusnet. I was hopeful that these mod's would improve my speed,I was receiving .7mb download speed instead of the claimed "up to" 8mb from Plusnet. I have only managed to squeeze an extra 1mb with the improvements, so still very slow broadband, lets hope BT get that upgrade in place in August,... grrr!
- Location
-
- Location
- Reading
- Reviewing
- Plusnet
- Date
- 2014-07-02
- Comments
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The broadband itself was fine. Our shock was the horrific customer service. It took us two days, being cut off five times, and almost three hours on the phone in total to cancel our account because we're moving. Oh and also cost us £142. Shockingly, shockingly bad. Don't put yourself through it (after you're cut off the third time you near on lose the will to live).
- Location
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- Location
- Sleaford, Lincs
- Reviewing
- Plusnet
- Date
- 2014-06-30
- Comments
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Left Plusnet a year ago to go back to TALKTALK (who really, really do have poor customer service) this was mainly because my existing TV supplier no longer offered Sky Sports on a monthly basis. Bad move!!! have bought myself out of the contract to return to Plusnet.
Changing back to Plusnet and switching to fibre has been a good experience. A few teething problems and a misunderstanding were quickly and efficienlty sorted by friendly staff who knew their stuff and held real conversations rather than just finding a relevant(????) part of their script to read.
It's great to be back - can't understand most people's comments. Perhaps it is like other walks of life - doing a good job is only what people expect and therefore do not comment, whereas the relative few with bad experiences make a lot of noise.
- Location
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- Location
- risca
- Reviewing
- Plusnet
- Date
- 2014-06-27
- Comments
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Had a rgular 10mb connection download an 0.36 upload then it fell apart for 5 miserable months whe my dl speed fell to 3mb andand upload down to 0.03 .got an engineer out who said I had 12 mb to the router but only 4 mb after so changed to another plusnet router still the same .changed supplier to sky and now have 12 mb dl and 1.1 mb upload and ping for gaming droped from 80 to 19
- Location
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- Location
- Falkirk scotland
- Reviewing
- Plusnet
- Date
- 2014-06-26
- Comments
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We moved over to plusnet after consistently getting ripped off by BT enough was enough ! Found plusnet to be quick and easy to change over too, staff very helpful. Switch was done and no fuss or problems. Broadband speed might be slightly slower but hasnt really made any difference. paying half what i was with BT, thanks Plusnet x
- Location
-
- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2014-06-12
- Comments
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Terrible customers support, slow broadband, 45 mins on hold normally when you call them, £30 to cancel.
- Location
-
- Location
- mERSEYSIDE
- Reviewing
- Plusnet
- Date
- 2014-06-04
- Comments
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Ok when no problems - then its denial time. Customer is threatened with service being blocked when plusnet got its admin wrong. Has to be customer fault! They lie, misinform you. Leave well alone!
- Location
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- Location
- sutton-in-ashfield, nottinghamshire
- Reviewing
- Plusnet
- Date
- 2014-05-26
- Comments
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I had PlusNet broadband put in due to the English based customer service and support, what I didn't realise was how often I would have to ring them.
Was sent a faulty modem which only after a month of no broadband they sent a new one out which does work but will need resetting regularly which they send you instructions of how to do this so you don't have to keep ringing them. I would not recommend PlusNet and when contact up with them will be changing.
- Location
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- Location
- Tredegar
- Reviewing
- Plusnet
- Date
- 2014-05-21
- Comments
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I just switched from sky to EE, however EE messed up and had only placed the order at one end or something and they the lied to me about compensation so I canceled and went to Plusnet (by now i was already 1 week without broadband as sky had switched my broadband of expecting EE to take it over) plusnet said they couldn't take it over as an order was still in place with EE, despite me ringing EE 3 times to confirm it had been cancelled (so this took another week) then plusnet informed me it takes a week to set it up and gave me a go live date. i then got another go live date later than originally told for no reason whatsoever, but even that date came and went with still no broadband, plusnet then told me the order was cancelled as EE had switched of my phoneline, (despite them telling me they wouldn't until it was switched) so a month later I still have no broadband and have been told it will be at least another week though haven't been given a date yet.
- Location
-
- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2014-05-02
- Comments
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I read all the reviews two years ago, I looked at the prices... I bought a flat, I needed the internet, PlusNet seemed like the obvious choice. This is the first time I've ever felt compelled to write a bad review. These cowboys are the epitome of getting what you pay for. It took close to three months to get online in a city central location (no refund, having spent hours and hours on the phone (haaa customer service?!!!?). I've then tried to cancel.... Plus Net... you robbing "nasty" people, I hope you rot in the fiery depths of hell.
- Location
-
- Location
- Devon
- Reviewing
- Plusnet
- Date
- 2014-04-28
- Comments
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Plus net are the worse broadband company I have ever dealt with. I wouldn't recommend them to anyone. We moved house and ordered the service on 10th April. On 18th April nothing had happened, contacts plusnet who said the direct debit hadn't been set up but they hadn't bothered to let us know that. Paid for package on 18th it's now the 28th and still no broadband connection. Absolute rubbish
- Location
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- Location
- Milton Keynes
- Reviewing
- Plusnet
- Date
- 2014-04-22
- Comments
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I actually sought out a review site where I could leave my feedback for Plusnet, because their service has been that good.
We've been with them for a few months and are also in the process of completing a house move, so we've done a reasonable test of their service. All I can say, is that our experience has been excellent throughout.
We took their 2.99 unlimited broadband deal, paid the line rental up front, and signed up for an 18 month contract. Getting us up and running was smooth and hassle free; all their communication is via email or mobile text message, but they communicate a lot and updates are frequent, which I like.
The broadband speed is okay. I haven't actually checked what speed we're getting but it's fine for our use, which includes some surfing, game downloads for the children and on demand tv use through YouView. We've had to reboot the router a couple of times, but we had to do that a lot more when we were on SKY.
The service in the house move has been excellent. They booked an engineer and then text us the day before to let us know that all the work could be done at the exchange and so the engineer visit wouldn't be needed, hence saving us a day off work.
When we arranged the house move, they offered to waive all moving and connection costs, and reduce the monthly broadband charge from £9.99 to £5.99, if we extended our contract from 18 months to 2 years. So, we got the option to stay with a brilliant supplier and save money! Erm....let me think about that for a while....
Clearly others have had poor service or poor experiences, but I have only good things to say about Plusnet. I think their service is brilliant and absolutely way above the very poor service we had for years with SKY. I just wouldn't go anywhere else.
- Location
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- Location
- Portsmouth
- Reviewing
- Plusnet
- Date
- 2014-04-11
- Comments
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I was considering switching to your service.
However....
A friend who is having problems with broadband installation has been threatened by one of your emloyees.
When trying to discuss resolving her problem she was told...
"IF YOU TRY TO RECORD THIS CONVERSATION, WE WILL SUE YOU""
Please do not insult me by denying this threat was never made by your employee. The person who told me about her experience with you is thoroughly reliable.
I have been considering PLUSNET as an alternative internet provider, but not now.
I've also seen many negative reviews of your service.
Please don't reply by tellingme that you have many 'satisfied customers'
The measure of quality of service is how few disstisfied customers you have.....not the satisfied ones.
- Location
-
- Location
- leicester
- Reviewing
- Plusnet
- Date
- 2014-03-31
- Comments
-
AVOID AVOID AVOID AVOID DO NOT GO WITH PLUSNET... I recently moved from talktalk to plusnet with the promise they would be faster and would be hassle free switch, on the day of the switch talktalk stopped the internet as they should but plusnet did not start the internet I rang them and after a 45 min wait spoke to a man who kept putting me on hold for 5 mins at a time and came back with no answers, in the end it took over a week to restart my internet as plusnet state: WE DID NOT HAVE A LINE TO PUT YOUR INTERNET ON... surly this line should have been held when we paid which was 6 weeks before we even moved over to them. we was promised speeds between 3-5 as talktalk was only 2.. currently my speed is not even 0.5 rang them and after waiting for nearly an hour to speak to someone was told they would look into it.. 2 weeks later still waiting on a reply... we are currently trying to get out of our contract as they have breeched speeds they promised... I will advise anyone to get out of it THIS COMPANY IS A COWBOY NEEDS TO BE SERIOUSLY LOOKED INTO... I was told they had won awards for customer service however I seriously do not know how they have done this because eberyone I speak to does not have a clue about what im talking about and everytime I speak to someone I just get fobbed off with another excuse...
- Location
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- Location
- leicester
- Reviewing
- Plusnet
- Date
- 2014-03-19
- Comments
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DO NOT GO WITH PLUS NET. Absolute shocking service. Was promised they would take over by talk talk and it came to the day of switch over and we where left with no landline and no internet. After waiting over half an hour for someone to answer on my mobile they said there was no capacity. We where promised to be on in a couple of days, which once again didn't happen. It wasn't until we said we wanted to cancel, after having no internet for over a week they final put us online. KEEP WELL AWAY!!! CHEAP PRICES FOR THE RIGHT REASON = ABSOLUTE SHOCKING COMPANY
- Location
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- Location
- sussex
- Reviewing
- Plusnet
- Date
- 2014-03-11
- Comments
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Do not go near this company its part of BT and the service shows they tried to connect me to broadband engineer said he called but he did not at all. The next visit will be in two weeks so i have no service whatsoever. Great start for 24 hours so i think lets get outta here and go to a company who can actually deliver. Here the problem starts they will only let me leave if i forfeit my annual line rental for one day of phone immoral and illegal sale of goods and services act covers this one . MAC code will not be supplied for at least 24 hours WHY its all tactic to tie you into them so they can supply shocking customer service and leave you in a situation where its difficult to leave
- Location
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- Location
- Sheffield
- Reviewing
- Plusnet
- Date
- 2014-03-04
- Comments
-
Service - what service!!
- Waiting times of 45 minutes for technical help or 30 minutes for customer service. I logged a complaint when I finally spoke to customer services about the long waiting times. It would be useful if customers could leave a telephone number and someone could call back as 45 minutes is a long time to sit on hold.
Speed - I was promised a speed of 7Mbs but have 0.7Mbs (speed with TalkTalk 13Mbs). I only moved from TalkTalk as I needed a static IP address.
The technical help desk could not fix the speed problem and took my phone number. I am waiting for them to call back. I wish I had read these reviews before moving to Plusnet.
- Location
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- Location
- Gillingham
- Reviewing
- Plusnet
- Date
- 2014-03-04
- Comments
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* It took them five weeks to connect my phone line in my new house.
* Open Reach (BT) engineers were useless.
* My broadband is at 0.4Mbps despite the area average of around 8Mbps
* Customer service is poor with hold times typically 40 mins.
* The price isn't even great.
* New customers get much better deals than people who have had plusnet for six years.
There are plenty of decent telephony providers out there. Plusnet isn't one of them.
- Location
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- Location
- London
- Reviewing
- Plusnet
- Date
- 2014-02-27
- Comments
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Rude and obnoxious staff!
- Location
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- Location
- East Kilbride
- Reviewing
- Plusnet
- Date
- 2014-02-15
- Comments
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My mum is 80 years old all she wanted was broadband for her tablet but took phone line & plusnet have left her without a phone for 5 days so far & she missed all her birthday calls spoke to them after I sent an email.They said top priority a sill have no word back.STAY CLEAR FROM THEY COWBOYS
- Location
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- Location
- Southampton
- Reviewing
- Plusnet
- Date
- 2014-02-15
- Comments
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I pay only £2/Month for unlimited broadband. I should get 14 Mb but I get between 1.7 Mb and 7 Mb (if a good day). With O2 I always got 12-13Mb. I cannot watch (ever) BBC iplayer without cuts (or Lovefilm). Gaming? What is that? Since I am with Plusnet I cannot even dream about playing CS or BT4.
Avoid even if you get it for free. It's pointless. I can't watch a movie in 1 go without having to reload 5-8 times.
- Location
-
- Location
- LEIC
- Reviewing
- Plusnet
- Date
- 2014-02-09
- Comments
-
Poor tel service. Always 30-40 min wait, even on Sunday morning !. Slow broadband. Not nec cheaper than talk talk . Avoid.
- Location
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- Location
- Hampshire
- Reviewing
- Plusnet
- Date
- 2014-02-03
- Comments
-
Dreadful company!! Our broadband regularly stops working, meaning I have to phone plusnet (usually sitting on hold for ages - recently was kept on hold for over 45 minutes before speaking to anyone) and wait 2-3 days for them to sort it out. Most recently had to have an engineer come out to the house - had to wait 9 days for an appointment! Still unresolved, waiting for plusnet to contact me about a new router, and now the phone line is not working either. I submitted a formal written complaint to their complaints dept, which I see from the online 'question' has been received but I have received no apology or even acknowledgement of this! They do not charge for the days without broadband but seem unwilling to acknowledge the massive and repeated inconvenience caused and their customer service staff frankly don't seem to care. Will be leaving my contract as soon as I am able and will definitely never choose plusnet again! Has also put me off B.T. somewhat as Plusnet is a subsidiary of B.T. although will read some B.T. reviews first.
0 out of 10 for plusnet i'm afraid!!
- Location
-
- Location
- Bedford
- Reviewing
- Plusnet
- Date
- 2014-01-27
- Comments
-
Plusnet / New Call Telecom - the epitome of FALSE ECONOMY - you'll be attracted by their offer of cheap broadband... However, my experince from that point on has been nothing but pure disappointment... It took them over a month to send a BT engineer to my property to work out there was a fault on my line - cue huge bills from having to surf the web at coffee shops or on my 3G phone... In one month I went over my download usage limit - I was asked to pay 50% (immediately by debit card) of the capped over usage to clear my account - which I dutifully did. How annoyed I was then to next month receive a Direct Debit from my bank account of almost £100 - equivalent to approx. 6 months of what I would expect to be billed. It transpired that despite the previous call where I was informed of the over usage and I cleared the account AND asked for my download limit to be increased to 'unlimited' they had only succeeded in taking my payment by debit card - they had not in fact increased by download limit to unlimited, NEITHER had they allocated my payment - meaning I was in effect being double charged for something which should have not been allowed to continue.
As I type this a month has elapsed, countless hours of phone calls and promises made which appear to come to no fruition when the promised refunds fail to materialise in my account. At the last call I have just made I have been promised a full refund into my account NEXT month - but I hold no hope - it's been promised before and not happened. My money is still with the company - in effect being held to ransom - all the while they continue to extract monthly direct debits without sign of recourse. In a nutshell I've overpaid at least 3 times what I thought I was going to be billed (to date) when I first took out the contract. If i were you I'd go for one of the big name reliable companies that won't leave you more out of pocket than you thought you would be.
- Location
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- Location
- Newbury RG20 9DX
- Reviewing
- Plusnet
- Date
- 2014-01-20
- Comments
-
Awful company. Switched to BT in Sept 2013 and they continued billing me. They owe me £70 but unable to get through on their award winning helpline. Have rung 8 times and waited over an hour in total. Avoid them like the plague.
- Location
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- Location
- Milton Keynes
- Reviewing
- Plusnet
- Date
- 2014-01-17
- Comments
-
Hello
Didn't get as far as getting a broadband service from PlusNet. Within 24hrs of my order, they had taken a deposit out of my account and set up a direct debit. Shame their service did not match the same speed. After a week I phoned them and asked why I had not received any email contact from them. They said their journal showed they had sent an email saying they could not connect me to Fibre Optic, but they would supply me with asdl broadband/telephone service. Having confirmed my email address with them, I asked them to send the email again. I got nothing, so ended up sending them a recorded delivery letter cancelling my order and asking for my money back.
You would have thought that PlusNet would have phoned to say they could not satisfy my order as they had no response from me from their email. Why would they think that I wanted to swap like for like (I am with TalkTalk)Broadband. As I have found out. My phone line is not Fibre Optic enabled at the moment. This should have been apparent to them at the point of ordering.
Regards
- Location
-
- Location
- Edinburgh
- Reviewing
- Plusnet
- Date
- 2014-01-14
- Comments
-
I have purchased a broadband and phone package from Plusnet 2 months ago, however I have yet to gain access to the internet on a package that I have been paying for for the last 2 months!
The problem is a simple to resolve one that it seems the staff at the company can not be bothered to resolve. My internet connection was activated just under two months ago and I was supposed to receive a router before this date, however no router came. After contacting Plusnet they told me they sent another one. 10 days later no router. Called again, they said they sent another one, the story is the same and ongoing. My address is 100% correct, as
1. I receive all my mail from various different couriers including royal mail.
2. The Engineer who installed my phone line seem to find my address very easily. (This service was prompt, mainly because they are a sub-contractor and not plusnet)
Plusnet refuses to send me a router by any form of recorded delivery, and they require me to pay £90 to cancel a contract they have not upheld!
They customer service (UK based as they advertise) are incompetent and seem to be bored and sleepy.
I moved to Plusnet because I had purchased the service for my parents many years ago when they were Force9. And assumed their service was still as good.
I am now going to move my parents internet to someone more reliable as well, as it seems even TalTalk is providing a better service!
- Location
-
- Location
- norwich
- Reviewing
- Plusnet
- Date
- 2014-01-08
- Comments
-
Broadband slowest around poor customer service and broadband keeps cutting out
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2014-01-08
- Comments
-
PLUSNET = more like SCAMNET: Absolutely awful service
I recently joined plusnet and have been sorely disappointed. Glad I was smart enough not to enter a contract. It did mean forking out £100 to get set up (and ripped off) but at least I can give notice immediately.
It started with me being lied to and told the up front £100 payment included 1 month in advance. Since this was paid before the service went live, I was told that in the next month, I would be refunded pro rata
Then, to throw a spanner in the works, plusnet tried it on and said they were taking a random debit I had not agreed to and which contradicted the contract. I had to contact my bank to block it.
This led to a catalogue of problems. By the time the actual agreed monthly direct debit came round – due the mistake made by plusnet, my bank had not yet unblocked the account. So I was forced to pay by card.
To add insult to injury, I was badly ripped off as plusnet claimed I had to pay another month in advance. So I have paid 2 months in advance for only a few weeks service!
So watch out for this scam. Make sure you get the written contract upfront. I now have to write the card provider I used to make the most recent payment and tell them to block plusnet in case they try to take more money.
SCAMMERS! I am so annoyed I got ripped off. Now begins the battle to get my money back from these scam artists.
PLUSNET: It is very short sighted to scam the public like this – what happens is online reviews such as this appear to warn other potential victims, and you will get the reputation you deserve
- Location
-
- Location
- Norwich
- Reviewing
- Plusnet
- Date
- 2013-12-07
- Comments
-
Speaking with customer service depts. normally fills me with dread, but they seem to be a necessary evil in life, so...after my discount period came to an end I contacted PlusNet to see what they could offer for a new contract. This call was handled in such a professional, helpful, and friendly manner that I immediately signed up again for another 12 months. It is very unusual for me to immediately roll over and renew without fully exploring the market for the best deal, but having had no complaints with PlusNet on any level to this point, and having recently experienced shoddy service from various other customer services, PlusNet is the best encounter I have ever had with a customer service dept. by miles.
- Location
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- Location
- Doncaster
- Reviewing
- Plusnet
- Date
- 2013-12-06
- Comments
-
Signed up, gave them a mac code, paid my money. Moving from BT. Didn't hear anything for a month. Got onto customer service, no one had dealt with my transfer. Told to get another mac code (more hassle from bt) Looks like they didn't want my business. They are part of BT so probably don't like people changing to the same service for less money than bt. Waste of time, customer service wait time on phone.... 30 mins. They didn't do me proud!
- Location
-
- Location
- Somerset
- Reviewing
- Plusnet
- Date
- 2013-12-05
- Comments
-
Horrifically bad. Took over two lines on 1.11.13 and its been a disaster ever since. Two engineers have been sent out to check the "faults" there are no faults on the line or with the equipment - the fault is Plusnet. Customer service is shocking - hours and hours listening to overloud music and being passed from pillar to post to speak to people who do not have a clue what they are doing. Promises of the same or cheaper bills are false - they've doubled. Having had a wonderful service from a company that they have "acquired" we are now experiencing the worst service known to mankind, actually there is NO service at all! Don't touch them with a barge pole.
- Location
-
- Location
- Hants
- Reviewing
- Plusnet
- Date
- 2013-12-04
- Comments
-
Stay away from them. only way to contact them is a 30min wait on a premium nr. No Email address and no way to resolve problems. They have an ironic playlist while you wait too - someone there has a sense of humour!
- Location
-
- Location
- Hartlepool
- Reviewing
- Plusnet
- Date
- 2013-12-01
- Comments
-
Plusnet is great unless you have to communicate with them!! The queues for holding on to speak to them is a nightmare, at least an hour today!! If you contact them about an ongoing problem, because of their system of a reply within 24 to 48 hours, you daren't phone them, because you know all it's going to do is put you further and further back to sorting your problem. It's the same if you email, having said that, between their ridiculous jargon for eg:- "ticket instead of question", their unbelievable website which is so difficult to navigate round, you need a degree in itself, to send that email. Like so many companies today , they are greedy obtaining as many customers as possible through reasonable pricing, but then not interested in an infrasructure, capable of giving a good service to those customers!! In my opinion, they seem to do everything they can to obstruct reasonable communication with them. Having said that, their pricing seems ok and I didn't have a broadband speed problem at my old address. Both times that I have had trouble, at my old address, it was never really resolved, I have just moved and a week later, I still don't have a landline/broadband and I haven't had any communication from them advising me of any progress!!!
- Location
-
- Location
- Basingstoke
- Reviewing
- Plusnet
- Date
- 2013-11-21
- Comments
-
We have been with plusnet for 18 months and have had no problems at all. Good speed, no drops in connection, great customer service.
Just moved to a new house and at the same time we reviewed my plan to an even better one with a discount.
Customer service is always really good and great that they use an 0800 contact number.
Internet is always on and always works with no messing about - that's all we need and that is what plusnet provides!
Would definitely recommend.
- Location
-
- Location
- London
- Reviewing
- Plusnet
- Date
- 2013-11-20
- Comments
-
2 months after switching my ISP (using MAC code etc, as advised), clearing my last bill and cancelling the direct debit, Plusnet started harassing me for 25 quid. My crime? To have switched to a service provider they didn't like (Post Office). When the salesman told me this charge wouldn't have been applied if I'd switched to BT, I laughed in his face and hung up. Now I'm getting debt collectors' letters
- Location
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- Location
- Torphichen
- Reviewing
- Plusnet
- Date
- 2013-11-17
- Comments
-
Slow speed. however they say you judge a company on how they react when things go wrong. Plusnet are truly dreadful. Line is down and they have no service level agreement with BT to fix. Result is I am to be without a phone or broadband for a month. I cannot speak to BT they wont speak to BT and when I phone they say they will phone back in 3 days -what a joke of a company!!
- Location
-
- Location
- Gloucestershire
- Reviewing
- Plusnet
- Date
- 2013-11-13
- Comments
-
Like some of the above comments, we have been with Plusnet for years. Recently the customer service and the costs/charges have been despicable: Bar one operater that we spoke to all others have been unprofessional sarchastic and far from offering the "reliable service" that they promote. They charged us for their mistakes which appears to be standard practice these days. WARNING:- DO NOT USE PLUSNET.
I would not recommend them to anyone and will certainly never use them again myself.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.