1,366 Customer Reviews over 137 pages
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- Location
- halifax west oyorkshire
- Reviewing
- Post Office
- Date
- 2015-11-07
- Comments
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just recently gone with these clowns switched over from virgin cos they were getting to expenisve wish i had not have botherd the internet i sueless doens nothing but drop and cut out cant wathc live tv on it and as for the phone cnat here it thougha crikcery line going over to bt as soon as posibl might be moe epensive but since i need my internet and phone for uni think i will be better of in the long run
- Location
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- Location
- Smith
- Reviewing
- Post Office
- Date
- 2015-11-02
- Comments
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Worst service I've ever seen. Support staff limited in what they can do and say. Broadband speed non-existent, quicker with a stone tablet and a chisel (and you think I'm joking - not)! Hours after taking the service they put the prices up! I find absolutely nothing good to say about them. OFCOM please investigate these inadequates and slam them with a fine.
- Location
-
- Location
- UK
- Reviewing
- Post Office
- Date
- 2015-10-20
- Comments
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Been a customer of PO broadband & phone premium for over six years.
Was fine until the PO hooked up with Talk Talk in place of BT.
For me an acceptable connection speed during the day 4-6mbps but every evening (7pm till very late) less than 1.2mbps or much worse, dropouts,,,,
Iplayer and Netflix drop out in the evenings basically unwatchable.
YOU COULD SAFELY BET YOUR GRANNYS BOOTS TALK TALKS BOX OFFICE TV ON DEMAND SERVICE IS TRAFFIC SHAPED PERFECTLY AND IS NOT EVEN SLIGHTLY EFFECTED BY DROPOUTS AND/OR INFERIOR CONNECTION SPEEDS.
Talk Talk and the PO are well suited. “18 month contracts” they should be wearing masks.
Bottom line if you are thinking about PO Broadband....don't, it is now unquestionably the low esteem fag end option and you now pay handsomely for it.
There are more intelligent solutions and services from telecoms suppliers out there for not a lot more money especially in view of the PO's latest price hikes I know I recently found one.....
- Location
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- Location
- Keynsham
- Reviewing
- Post Office
- Date
- 2015-10-18
- Comments
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Broadband is reliable but slow and getting slower. They claimed when Talk Talk took over the contract that speeds would increase but they have got slower - now only 1.2 Mbs. The Call Centre just blame internal wiring in my house. I only stay with them because of free calls to other PO customers but otherwise would change asap.
- Location
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- Location
- Hatfield Peverel
- Reviewing
- Post Office
- Date
- 2015-10-14
- Comments
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Appalling service, poor customer care and now to add insult to injury they have increased their prices. I'm 4 months into the contract after switching from BT but it is so bad I'm moving either back to BT or to Sky. DO NOT USE POST OFFICE FOR BROADBAND UNDER ANY CIRCUMSTANCES
- Location
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- Location
- Landford, Salisbury
- Reviewing
- Post Office
- Date
- 2015-10-13
- Comments
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Moved from BT to Post Office and found my download speed very low. Any video and audio was constantly re-buffering. Helpdesk were polite and tried lots of things but it was obvious that servers are overloaded which meant speeds plummet at peak times. They didn't argue much when I said I was leaving after only 6 weeks which indicates they are aware of the issues ?
- Location
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- Location
- Matlock
- Reviewing
- Post Office
- Date
- 2015-10-13
- Comments
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I've been with PO broadband for about 18 months. The first year it all worked fine, but over the last 6 months broadband speeds have plummeted, and it is often unusable. During the night, I get a solid 7Mbps, but during the day and evening this drops to well below 1Mbps - classic symptoms of too many customers on too little resource. Customer service insist on going through all the tedious checks, and assume it is a customer fault, even though the system is quite clearly capable of working properly. Now looking for an alternative.
- Location
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- Location
- Kent
- Reviewing
- Post Office
- Date
- 2015-10-10
- Comments
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Well I came on this site to see if Post Office were any good. I dont think I will both after looking at comments. I used to be with Tesco BB who were great, never had any problems, ooks like they have been bought out by Talk Talk which I'm not too keen on either. I think I will go with SKY.
- Location
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- Location
- mablethorpe
- Reviewing
- Post Office
- Date
- 2015-10-06
- Location
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- Location
- North Lincs
- Reviewing
- Post Office
- Date
- 2015-10-02
- Comments
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I would not recommend PO broadband to anybody, we have had an ongoing connection problem for over 3 months. Their customer services blame BT REIN team but won't provide any further information. They don't update us when they say they will, their manner varies between patronising, sarcastic or plain rude. We have told them we are reporting them to the regulator and they practically laughed at us, 19 phone calls and 3 months and we are no nearer getting a resolution. They have failed to provide a code of practice after being requested multiple times but they don't seem to have any problem taking money from our bank account. They have threatened to "release us from our contract" which of course doesn't resolve the fault.I cannot understand how these jokers are allowed to operate and I'm looking into options for taking this further.
Do Not Use!
- Location
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