Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.1 stars

Based on 100 customer ratings since 2021-08-01 (Show all time ratings)

Find alternatives to Post Offices to Post Office   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,366 Customer Reviews over 137 pages

  • Reviewer
    Location
    Staffordshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Can't log in to account phoned up 3times to change password still keeps saying details wrong just given up now so frustrated
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband i have had in past 7 years of being in UK across cities. The broadband was not working for weeks and then it keeps hanging. every week i had to calla nd they will ask me to take actions and it will recover and then next week start over again. The customer service is a lottery someday good someday bad. PLease avoid at all cost.
  • Reviewer
    Location
    Aboyne, Aberdeenshire
    Reviewing
    Post Office
    Date
    Comments
    Zero rating for everything. The worst possible internet connection, and am fobbed off with cut and paste replies that "we cannot identify a problem". I recently lived in Madagascar and the connection and service puts the Post Office to shame. AWFUL!
  • Reviewer
    Location
    Crawley
    Reviewing
    Post Office
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Customer advisor sitting at home are clueless, My go live date i was told to stay home from 8am to 1pm ,I called them by 1pm & was told engineer might have fixed from exchange & I need to wait till midnight than called again in the morning was again given date after 3 days for engineer to come , pathetic service
  • Reviewer
    Location
    Lowestoft
    Reviewing
    Post Office
    Date
    Comments
    Had problems since being with Post office, was told we'd have to pay a hefty charge to come out of contract after weeks of contacting to sort broadband speed and connection, ended up being told best thing would be to upgrade which was more money a month to be then told we were going to be tied into another 12 month contract. Just before the end of this contract I called to inform them we were moving to be told we would be charged to end the contract but we could take it with us, when I called to tell them our moving date I was told we had to sign for another 12 months contract and the price was going up £1.50 per month, roll on next year we'll never be using these again, not sure why it took almost 2 weeks to get us up and running at the new address while we were paying for no service!!!!
  • Reviewer
    Location
    GRANTHAM
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    After using many broadband providers i am sorry to say post office broadband has been the worst for speed connection and customer service. After almost 12 months i called to say i would not be renewing my contract and told post office about the poor speed and loss of connection, i was asked if it could be improved would i stay. Yes certainly so was put through to someone technical .working from home had to complain about the rapping music as i could not hear the lady. She put the phone down on me before i had fi ished speaking to her. I was asked to put a different filter in the phone socket box which didnt make a difference and when i called back After 2 days to cancel and explained again why i was told that the filter i was asked to put in the socket wouldnt have made the slightest difference and couldnt understand why i was asked to put this in. Thank you to the man who told me this and took my cancellation notice. Now that i have cancelled it seems that the internet is cutting off more than ever and believe it to be due to cancelling. I have never really complained so i think this tactic is not good for future reference.
    I strongly advice not to use the post office broadband it may be cheaper but is not very good and bottom of the list of my previous broadband providers
  • Reviewer
    Location
    Bath
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Charged me £40 after my contract expired and I had moved out and wouldn't refund it
  • Reviewer
    Location
    Bradford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Nearly 2 years with postoffice broadband, I can safely tell you its rubbish, modem goes red, no internet, either it's dead slow we keep losing connections message comes up, called them many times, they say no fault found or we fixed it but fault remains like that, AVOID
  • Reviewer
    Location
    Didcot
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Post office is absolutely amazing ive had an incredible experience and I left because vodaphone brought me out and I spoke to Muhammad on post office customer service and he was so amazing and I felt at home talking to him what a lovely guy! Thanks Muhammad and thanks post office people who have left bad reviews are absolutely full of .... post office I highly recommended them there really good ans customer service is great 10/10 im sad to leave them.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Not nearly as fast as majority of other providers. Inept customer service. Spend £5-10 more per month to get something worthwhile. The Post Office is an institution that deserves to fail

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.