1,366 Customer Reviews over 35 pages
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- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2016-11-10
- Comments
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I joined post office broadband and this was to be a huge mistake.The connection was absolute rubbish and after many phone calls nobody could make the connection better, one call operator even snapped at me saying "we are doing our best.I asked for paper bills and never got them, i couldn't even log into my account online and my emails would never send. In the end i bought myself out at a big cost.please di not use the post office, they are a one big waste of time.
- Location
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- Location
- Northamptonshire
- Reviewing
- Post Office
- Date
- 2016-12-31
- Comments
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We've been with the Post Office for over two years now and contrary to many other reviews, we haven't really had any problems (touch wood, I hope I'm not jinxing myself here!). We're in a small town. We regularly stream Netflix, Amazon Prime etc. on the TV or PC with no problems; downloads on the PC are fairly speedy; and my son plays hours of online gaming such as League of Legends generally with no problems. He has complained about unacceptable lag if he is in a game and we try to watch Netflix but otherwise no issues. We regularly have two laptops and a PC running at the same time, all watching YouTube or skyping etc. I've only given four stars for reliability because we have had the occasional short period (a few minutes up to 20 minutes) of either very slow running or total unavailability for no apparent reason, but this only happens 3 or 4 times a year and hasn't really been a problem. In general we are happy enough with it. I haven't had to deal with Customer Services but don't recall having any trouble getting it installed in the first place.
- Location
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- Location
- Fleet
- Reviewing
- Post Office
- Date
- 2016-02-25
- Comments
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I was a customer for a number of years before switching to Virgin. We were unaware there was anything wrong until we started getting letters from debt collection agencies. The post office are unable to send us a final bill and have written the debt off except they haven't. Every 12 months it's a new debt collection agency and customer services are incapable of doing anything about it.
- Location
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- Location
- Halifax
- Reviewing
- Post Office
- Date
- 2015-09-22
- Comments
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Customer services absolute rubbish. I moved into my current house 12 months ago and have had on going connections problems - all down to faulty routers. I'm on my third. After the second faulty router was sent out the Post Office then requested BT to inspect my internal line. The BT engineers found nothing wrong with the line, but did say the router was faulty. The Post Office gave me a third router, and on my next bill charged me £120 + VAT for the BT call out. Since then they can find no record, are still investigating the matter with no time limit to the investigation and customer services being totally unhelpful. Would I recommend the Post Office - avoid it like the plague, I and my extended family with Post Office services are all in the process of leaving.
- Location
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- Location
- Hereford
- Reviewing
- Post Office
- Date
- 2021-05-07
- Comments
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We've been with the Post office for home phone and broadband for years. They have always been brilliant. The internet speed is good, connectivity is excellent and customer service is excellent. WE have found them to be very helpful and polite, always. We recently moved house and they made the internet/phone move easy. Well done PO.
- Location
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- Location
- Chesterfield
- Reviewing
- Post Office
- Date
- 2020-09-12
- Comments
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Worst broadband ever. Disconnects randomly at least 5 times a day. Been a nightmare whilst trying to work from home. Complained to customer service who claimed there was no fault. Bizarrely then started to improve and only disconnecting 2-3 x day, before we informed them that we were not renewing when the contract was up, for it to be worse than ever. Been a nightmare for a year. Absolutely avoid avoid avoid avoid avoid!
- Location
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- Location
- Oldham
- Reviewing
- Post Office
- Date
- 2019-04-17
- Comments
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Very heartbroken by this provider, the internet stops every time it doesn’t work one day without stoping over 3 times and becoming slow.
They take customers very lightly and am one of them, they need to start being more professional & wide open.
- Location
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- Location
- Hertford
- Reviewing
- Post Office
- Date
- 2016-09-26
- Comments
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Absolutely shambolic. Contacted PO on 9 September, agreed you service would go live 15/09, fabulous. But it didn't happen. PO took the line from my current supplier but failed to connect it. So no landline and no broadband since 15/09. 5 phone calls to PO from my mobile which I get charged for and they just kept apologising and promising to sort it out, eventually I emailed them and cancelled the order. Today they called my mobile and left me a voicemail saying they had been calling my landline - What landline???? I haven't got a working landline because they haven't connected it!!! 47 mins on the phone today from my mobile and finally cancelled the service. I'm still without a landline and broadband and this has been the most disgraceful, incompetent, frustrating experience ever. No wonder PO is a dying entity
- Location
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- Location
- london
- Reviewing
- Post Office
- Date
- 2016-11-05
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2020-10-17
- Comments
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Nearly 2 years with postoffice broadband, I can safely tell you its rubbish, modem goes red, no internet, either it's dead slow we keep losing connections message comes up, called them many times, they say no fault found or we fixed it but fault remains like that, AVOID
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2018-08-13
- Comments
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I had up upgrad my internet just to get the standerd internet,
Internet still cuts out, so I called cc you know what they did hunge up the phone , so I called back with a second complaint they never called me back, my advise is to look some were els , all so for you geeks ip4 is VI's on top off other cmsec problems no good for dark net and there routers are the mane problems agane cmsec DNS, and network protocol will all have to be changed
- Location
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- Location
- Cambs
- Reviewing
- Post Office
- Date
- 2016-08-01
- Comments
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The Post Office slows down the line between 5pm to midnight during the week, and through all the weekend, making it practically impossible to use the internet at all, let alone stream TV or play games. Before signing up, they said that only heavy users are sanctioned like this, and as I am not anywhere near using their 100GB/month limit I assumed I would not be affected. How wrong I was.
They asked me to run speed tests on their site for 24 hours, except my connection was so slow that the page would either not load, or the test failed to complete and resulted in a time out error! The couple that did manage to get through showed that I had around 0.2Meg download speed, verses the 7Meg I have had with other suppliers - I live in a rural area.
Fortunately, as I had demonstrated that I had already attempted to improve the speed by doing various simple tasks already - wired rather than wifi, cleared cache, changed browser, etc - they have agreed to let me leave without penalty after only the one complaint to them. Although, since then, I have had a letter saying that an early cancellation fee of over £250 may be levied now that my new provider has been in touch, and that I need to get in contact with them to sort that out, which is tiresome to say the least. Scaremongering mass mailing like this shouldn't be allowed as I'm sure it will only frighten some people into staying with a crap service, or having to spend ages with their Customer Service on the phone trying to get to the bottom of it all again.
- Location
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- Location
- WOLVERHAMPTON
- Reviewing
- Post Office
- Date
- 2021-01-16
- Comments
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The worst broadband service I've ever received. A soon as I switched over - the problems started. At the worst point I had no broadband for nearly 24 hours. Intermittent loss of broadband - I ended up purchasing BT pay as you go broadband because due to the lockdown, internet has become essential especially for the children who have remote education.
- Location
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- Location
- Northamptonshire
- Reviewing
- Post Office
- Date
- 2016-04-12
- Comments
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From the outset of my broadband order this has been a comedy of errors, why I ever decided to stick with it I don't know. Perhaps it was their degree of flexibility over the term time and the ability to leave after three months without incurring any termination fees as I was already a landline customer. The landline service was pretty good.
Communication from Post Office is simply diabolical. They simply don't have the decency or energy to follow it through. It took approx 6 weeks to get my home connected and in the end I decided against it. Not even was the router delivered on time.
Communication is their BIG downfall, no one knows who anyone is; they don't follow requests through, you have to chase it.
While the prices may seem attractive especially if you have their landline service, don't expect a sterling service with broadband connection if your experience any difficulties.
I cancelled the broadband service altogether and the landline will be going soon as well. They now wish to chase me for cancellation fees after all of the difficulties I have experienced.
Unfortunately their brand has been severely damaged as a result of this and I see Post Office as a wide range provider of different services. The small independent shop owners with post office counters will suffer even more because of comments of poor service from utilities like this. Best avoided if you can.
- Location
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- Location
- Crowland
- Reviewing
- Post Office
- Date
- 2016-02-12
- Comments
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Against my better judgement,and having read numerous poor reviews I opted for post office broadband three months ago and I'm pleased I did. The service was connected on time, has not let me down at all, and my average download speed with three devices connected at the same time is 17 MB.
It's true to say that BT have recently replaced all the exchange boxes locally and this may of course be the reason that everything is running well, but as long as my broadband is working that's what matters to me.
I'm a high user of the internet and all times of the day and night and over the last three months post office broadband has not let me down. I can't comment on customer service as I've had no reason to phone them, but overall I'm pleased with my decision to take po broadband.
- Location
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- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2015-12-21
- Comments
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Absolutely shocking speed, I have to use mobile data because its just simply unusable, never had issue with any other provider. Avoid like the plague!!!!
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-11-27
- Comments
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The worst 'broadband' I have ever had. Avoid at all costs. Don't be drawn in by the low price because you'll still be paying something for a terrible service.
So far since joining I had no broadband for 2 weeks in August, another 2 weeks in September and daily outages since then. Today it's gone down again. And no promised refund of my monthly fee ever came through.
DO NOT GET POST OFFICE BROADBAND
- Location
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- Location
- Worthing
- Reviewing
- Post Office
- Date
- 2019-12-13
- Comments
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6.5 is not a bad speed for £15.90 and phone line, I had to upgrade my phone broadband filter which helped as it stopped working for a while and slow speeds the only problem is that they do not contact you when your out of contract and you have to wait until you get a bill to realise
- Location
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- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2019-12-19
- Comments
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Most dire internet package I have ever had. Endless connection drop outs and very poor speed. Endlessly rebooting router box. Dial up was more reliable in the 90's. Customer service just log your comments but do nothing.
Counting down the days to the end of my contract.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-10-04
- Comments
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I had no idea that switching to the post office could be so bad, i thought they all gave fundamentally the same speed. I was wrong. The post office service very frequently drops down to ridiculously low speeds like 1mbps... when it goes back up to 10 or 11 its great, but its too unreliable
- Location
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- Location
- Sheffield south Yorkshire
- Reviewing
- Post Office
- Date
- 2018-02-21
- Comments
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We have braodband and anytime phone calls with the Post Office and setup has been quick and easy.
The braodband package is up to 38mbps which has proved very stable and consistent, we are getting at least 37mbps up to 37.78mbps at all times of the day.
The support team are friendly and know their stuff however we haven't needed much imput from them as issues with the service have been minor.
Based on experience from other providers of phone and braodband in the past and problems with braodband stability the Post Office have done us proud.
I would highly recommend the post office on our experience so far.
- Location
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- Location
- Brixham
- Reviewing
- Post Office
- Date
- 2018-03-03
- Comments
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A nice black box with Post office written on the front, a green on light and a flashing WLAN light that you can look at for hours and hours....and that's it really no internet connection. Do not get involved with these clowns.
- Location
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- Location
- Dorset
- Reviewing
- Post Office
- Date
- 2019-11-17
- Comments
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AVOID, these people are rip off merchants.
Moved from Talktalk because the deal price was good for broadband and landline with calls.
first bill was as expected £19.
second bill £62, apparently mobile phone weren't included. Wasn't happy, its over £300 to get out of the contract or add as I was told on the phone while complaining £2/month additional to include mobiles.
So third bill £40. £19+2 does not equal £40.
Time to complain again.
These please lie, I will be out of this contract asap and will never use them again.
- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2019-08-20
- Comments
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The slowest internet I've ever had - slower than dialup.
USELESS!
I hate it!
Please BE WARNED! Do NOT sign up for this. DO NOT!
You have been warned!!
- Location
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- Location
- dunsfold
- Reviewing
- Post Office
- Date
- 2017-02-11
- Comments
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Slow speeds often under 0.90mbps, can't watch any video even tiny ones. Drops out several times a day. raised 5 tickets, each one says its been fixed but it hasn't. Not impressed, I will have to go back to plusnet as soon as i can escape, but took out 18month contract. When on phone to tech they seem very attentive and say they will call back but hey, they don't! poor - such a shame i had hoped they would surpass the giant BT but no, just cheaper..
- Location
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- Location
- Surrey
- Reviewing
- Post Office
- Date
- 2016-07-13
- Comments
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It’s never the Post Office’s fault, is it ?
A few months ago my Post Office broadband service was up and down like a yo-yo. Customer Service (LOL) blamed the phone connection, my router, my wireless software, the position of my computer, the thickness of the walls, you name it. In the end it turned out to be a nationwide problem with BT servers, and was featured on the TV news. Fat lot the Post Office staff knew.
Having improved after the BT failure, the service is now dropping out on almost a daily basis for short periods, every time it rains heavily – and it’s being doing a lot of that lately. When I first reported it, the filters were blamed and I was talked into buying two new ones. I changed them – no improvement. When things got better for a short time, I put the old filters back and the service was fine – I’ve kept them in. Then I began to get static on the home phone service as well. After a month or so that disappeared, but the drop-outs continue in wet weather. If I had to rely on PO broadband, I would have abandoned it long ago.
- Location
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- Location
- durham
- Reviewing
- Post Office
- Date
- 2015-12-28
- Comments
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DO NOT GO WITH POST OFFICE BROADBAND! This has to be the worst possible internet and telephone service ever. I was sold telephone and internet and it has been nothing but a joke since day 1. The "Go Live" date came weeks after the agreed date, the internet is extremely low, to which I received the excuse that as a Post Office customer, we are second class to BT (who control the exchange) and we can only get a maximum of 2mbps because BT give their customers the best service before others. Now call me whacky, but should you get the service you pay for the same as everybody else. but lets face it, every company provider of every service these days are just ripping you off and couldn't care less about you, only you're money is important. it's about time this thieves were made to give the service they advertise. Well and truly sick.
- Location
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- Location
- Crowborough
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
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Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
- Location
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- Location
- Wales
- Reviewing
- Post Office
- Date
- 2020-02-12
- Comments
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Awfully slow, worst ever. Do no use! In addition, customer service impossible to reach. Avoid at all costs
- Location
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- Location
- Barton Upon Humber
- Reviewing
- Post Office
- Date
- 2016-12-25
- Comments
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Charged unknowingly. Terrible stability.
Run by talk talk so has the same rubbish as talk talk. nothing is different. Worst rubbish ever.
- Location
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- Location
- Carmarthen
- Reviewing
- Post Office
- Date
- 2021-08-26
- Comments
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Bills charged over since I never use landline to contact anyone I just use my mobile to contact if I need to call someone else
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2017-01-25
- Comments
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I would highly recommend NOT using post office broadband, I am sick to death of the wifi going off every 10 minutes, it's slow, unreliable and I can honestly say it's the worst, absolutely appalling, I pay everything on time and I'm still having to cope with a rubbish broadband. I am a student and it is vital that I have good internet access with all of the assignments I have to do. I definitely will be going back to BT, it may be expensive but you get what you pay for!!
- Location
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- Location
- Shrewsbury
- Reviewing
- Post Office
- Date
- 2017-11-13
- Comments
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Why didn't I read the reviews first:( I have nothing good to say about the PO. Worst broardband EVER. Do NOT use them. You will regret it. I'm shamed to even be giving 1 star
- Location
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- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2018-05-04
- Comments
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Totally awful!
We were with Fuel broadband, and our speed was around 15Mb/s - it wasn't the fastest ever but it was fast enough and reliable. The Post Office took over and our speeds have dropped massively, they fluctuate from a few Mb/s to 100Kb/s.
On top of this the PO are gradually squeezing our bills, first it went from £28 to £30 per month, then £33, now £34.
Absolute bunch of ****s.
We've had this before, when BT bought out PlusNet, and when TalkTalk bought Tesco.
As with all the others, we will not be staying customers for much longer.
- Location
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- Location
- Ellesmere
- Reviewing
- Post Office
- Date
- 2020-01-14
- Location
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- Location
- Bexleyheath
- Reviewing
- Post Office
- Date
- 2021-12-02
- Comments
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I have to use my mobile phones data to write this review. The PO tech team never answer calls, even when they call me and transfer me to the team.
The automated message when you call customer service keeps cutting out so you don't hear sentences.
I now have no internet access. I will need to contact ofcom to see if I can get a refund. Avoid PO / Shell Energy Broadband. Waste of time and money.
- Location
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- Location
- PENRITH
- Reviewing
- Post Office
- Date
- 2017-03-27
- Comments
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After complaining about horrible speeds and then realising I had the phone cable plugged into the wrong place, customer service helped me out and my broadband is just as fast as the broadband I had with Sky. I assume it varies by location but I get good speeds here.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2017-06-29
- Location
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- Location
- fylde coast
- Reviewing
- Post Office
- Date
- 2019-04-19
- Comments
-
switched from EE to post office, excellent service, a consistent 11mps, had it for 9 months now, far better than EE, very pleased.
- Location
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- Location
- caernarfon
- Reviewing
- Post Office
- Date
- 2015-04-03
- Comments
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Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.