TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 631 customer ratings since 2023-05-20 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,013 Customer Reviews over 702 pages

  • Reviewer
    Location
    Bradford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. Was told to be in for an engineer who never arrived. Turned out they'd sent all the wrong equipment. Call handler in India couldn't understand what I was saying and unable to deviate from their script so nothing got resolved. Locked in a contract but not receiving any service at all! When I tried to complain on the chat bot I was told they don't have a complaints team, they have a separate team for every other flipping thing! Totally incompetent company.left me stressed and upset. Would not recommend.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Talk talk live up to their name. I have spent a day and a half trying to cancel my broadband. I have spoken on the phone, text message and chat. With hope, tomorrow they are contacting me, so we can talk again about cancellation AGAIN!
    I paid my broadband bill yesterday at 8am and they have put a bar on my internet saying that I need to settle my bill. I have given them the banks authorisation code and they say they haven’t received the money. Despite the money leaving my account.
    I need my internet for work. My sons need it so study. I have been without broadband for over 24 hours. Wouldn’t recommend talk talk to my worst enemy, never mind a friend.
  • Reviewer
    Location
    Lancs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Change to faster fibre they said, well what an absolute joke it's been. Price hikes, services changed and cut. Even after everything was set up by an openreach engineer (who happened to have been one since an apprentice with BT), the customer service still insists on going through the same bs questions, wasting my time on the phone to reach the same conclusion I called them with, not once, but every time about the same problems, I don't waste my time with them anymore. Crap internet quality and their only excuse is it must be something in where my installation is located as their end shows I've got excellent speeds, not so when your movies are buffering and web pages take forever to load. Well it all worked ok before moving to talktalk and never had the issues of internet dropping out. The biggest problem is that the customer service aren't engineers, they work through a list of questions and then it's brick wall time. The sooner I escape this contract the better
  • Reviewer
    Location
    Nottingham - UK
    Reviewing
    TalkTalk
    Date
    Comments
    The WORST experience I have had EVER! The person who sold me the package never bothered to check if I had an aerial on my roof. They came to install everything and TV package didn't work. I cancelled the package on the same day they tried to install it, that was on March 10th, TALK TALK confirmed that I would get a letter in the post (not email) by March 20th that my package had been cancelled. Today is March 27th and I have just checked my bank account, a standing order has been set up but TALK TALK. I have CANCELLED it and currently on a call holding on to speak to someone... I am 40 minutes in to holding on?????? I have just spoken to someone told them the story and they have put me on HOLD??? Are you f...... joking right now....
  • Reviewer
    Location
    Portland, Oregon USA
    Reviewing
    TalkTalk
    Date
    Comments
    My goddess. What happened to talk talk broadband! I cannot stream anything anymore. I am switching.
  • Reviewer
    Location
    West Sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    All the time things are working you’re okay but when You need to contact customer service that’s when the problems start the phone operators speak English very badly. My Wi-Fi box keeps flashing red to green lights indicating there is a fault they say there is a problem on the line 2 weeks later I have not seen or heard an engineer to check it out but they still receive my money Until the 20th of April when I will be leaving.
  • Reviewer
    Location
    bristol
    Reviewing
    TalkTalk
    Date
    Comments
    Absolutely terrible!! I would give them a 0 if I could. We were moving house, I moved our service to our new house saying that we would need an engineer. We got to the new house and we received emails stating we wouldn't need an engineer. Waited two weeks until the official start date of broadband and nothing worked. Long story short we called over 4 times to try and fix our broadband but nothing was fixed. we would be transferred constantly! We decided to just cancel with them and go with another company since it had been over a month in the house and still no broadband yet they expected us to pay for it. Fast forward 2 months, I am still getting billed even though I have called TalkTalk several times to ensure that everything is cancelled. They always say that it is in the system yet everytime I call I have to explain to them exactly why I am calling. They don't read the notes about the account nor do they care. They also just transfer you mid-conversation if they don't think you are speaking to the right team. Avoid talktalk at all costs. They are the worst broadband company.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Never had any problems until I moved homes and wanted to take my broadband with me. Three weeks and 7 hours on the phone to be told my order has been cancelled because the provider can't give me full fibre at my new address (which I didn't ask for btw but the Sales team upsold it to me because of course they would) and now I have to wait another three weeks for another installation. No updates from TalkTalk until I called them. Although the staff can try their best to be useful, no actual solutions are found when an issue outside of their process arises.
  • Reviewer
    Location
    Solihull
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give zero stars I would. The worst customer service ever. I have called a total of 15 times now and used the chat and my problem is still not resolved. I have been promised a price package for my renewal yet they keep charging me more every month and no one will change it. Until I have said look at my notes on my account they try to fob me off and have lied to me trying to charge me more. Each time I have spent a good 40 minutes being passed around and having to explain myself. I can’t believe I’ve tried to renew and don’t bother complaining still no one contacts you!
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I've been with talktalk for years because they give me superb service for one of the lowest price comparable fibre BB services

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.