1,510 Customer Reviews over 151 pages
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- Location
- Edgware
- Reviewing
- Vodafone
- Date
- 2023-05-30
- Comments
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Literally the worst service, the worst provider, the worst everything. I cant count how many times I have been on the phone with them regarding their service, and subsequently refunds that were not processed. It is a horrendous company that make promises and provides no service whatsoever. AVOID getting broadband with them!
- Location
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- Location
- Ayrshire Scotland
- Reviewing
- Vodafone
- Date
- 2023-05-29
- Comments
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Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.
- Location
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- Location
- North Lincolnshire
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
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Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP
- Location
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- Location
- England
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
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Worst company we have ever dealt with. If you want unreliable broadband with no customer service then this is the company for you. The only way to speak to them is via webchat which is less than useless. Have they not realised yet that if the internet isnt working then a webchat isnt going to be much use to their customer. When you do get into a chat with an idiot at the other end they just repeat the same thing in a different way until you get fed up or disconnected
- Location
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- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2023-05-27
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-25
- Comments
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I have been on the phone for almost an hour without much luck.
All I needed was a QR Code so I could return the 2 routers.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-23
- Comments
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I have been on the phone with Vodafone technical for the past few weeks more than a few hours everyday and they finally gave up and referred me to a customer service team. I spoke to Sandra today and she explained how the fault is with me and not them even though I explained to her the fact that my mobile hotspot works fine for all of my devices and that I need an engineer to come have a look or a new router which she refused to assist me with and asked to take my complaint with ombudsman. I wish I could give them negative stars.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-11
- Comments
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Absolutely appalling customer service from a recognised brand!
We scheduled an upgrade around 4 weeks ago with the new line and broadband to go live to 10th May. The date comes around we install the router and all the lights show but the internet is not working. We log on to the chat who say that it will be activated at midnight, which is ridiculous as we were told the changeover would not cause us any disruption.
Midnight comes - still no internet. I speak to the chat service again who say we need to wait 24-48hrs (this is a common phrase that Vodafone seem to use….) but they say it should be working in a couple of hours.
Couple of hours gone and I decide to call them instead. I get passed around a couple of times before I get to someone who explains that there is an issue with the line and they are checking with the tech team. It turns out that upgrade was put in incorrectly.
I get put through to the tech support who say that a new upgrade needs to be put in place and an engineer will need to come out - so puts me through to another gentleman who has no idea what is going on and thinks that I just want a new upgrade with no context. I ask him to put me back through to previous team.
On this call I am told that a new upgrade was not needed to be raised and in fact all they need to do is send an email to a team who will activate it in … you guessed it… 24-48hrs. With no way to fast track.
I work from home and this is disrupting my work, and it ridiculous in 2023 that you need to wait that long to get a service that should already be activated put in place.
I hope that through reading this complaint Vodafone will offer a way for me to fast track this.
For anybody considering Vodafone Broadband… don’t
- Location
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- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2023-05-09
- Comments
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Broadband goes down every week! Very unreliable! Especially when it comes to working from home! Also, when we signed a contract, we were promised a tablet as a new customer. Never received it. Enquired four times, it was promised that it would be sent to us, but it was never received.
The worst broadband we have ever had!
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2023-05-06
- Comments
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Download: <2mbps
Upload: <9mbps
Installation for the internet was a day late, they compensated us with "a free permanent internet boost" but we ended up with internet that can barely download a 10gb game in one night, and internet that shuts down for a day every 2 or so months.
- Location
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