1,510 Customer Reviews over 38 pages
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- Location
- Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2018-04-19
- Comments
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AVOID!!!! If there was an option to give zero stars I would. Had broadband with VF for 4 months now, internet drops at least 4 times a day, speed is so slow, lucky to get 9mbps through WIFI and ethernet. I work from home and this is a severe problem. The morons at tech support send us round in circles. We discovered not all of our issues have been logged. We were told twice we can leave without cancellation fee and compensation if the problem cannot be solved within 48 hours. It's now been 4 months and the broadband is so bad that we have now lost all internet connection for over a week. VF's response...the tech team will get back to you in 48 hours! APPALLING! We have logged a formal complaint and told we have to wait at least 14 days while they 'investigate' before we can cancel. What a load of BS!
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2018-04-17
- Comments
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Broadband randomly drops when not in constant use and speed is variable at best. The issue for me is that they have just doubled the cost of my broadband with no notification other than sending me the new bill. Apparently, I went out of contract four months ago and no one thought to mention it, so they have the freedom to charge me what they think fit. Customer support were pleasant but couldn’t do anything beyond refunding the increase this month. This isn’t the first time they have done this.
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2018-04-14
- Comments
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Appalling service, they promised the internet service to start on the 4th of April, then due to an unknown fault they delayed it until the 13th. However we could not use Internet until several calls in the 14th. Compensation? £15 and a very arrogant manager called Robert with no manners irle customer service skills...
- Location
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- Location
- Maidenhead
- Reviewing
- Vodafone
- Date
- 2018-04-13
- Comments
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BEWARE - A few weeks ago we started experiencing intermittent service and slow speeds , so I complained and after more than an hour on the phone they agreed with my theory it wasn’t my laptop or my connection that the was the problem ! I insisted they raise the query and I never heard back . After 4 online chats and 2 calls all iniatated by ME not VF they have agreed I can cancel at no cost or fee as they cannot provide the speeds or close to it at peak times . They are not delivering on their contractual obligation - that’s all! After 4 weeks and them saying it’s a BT Opemreach problem they now say it’s been resolved as best as possible as it has to do with congestion and overcrowding on their lines. Basically they were customer greedy and are now chocking on their greed ! I’m going to write to the ombudsman’s as it’s poor service and poor sales management that have led people into signing up for something they cannot deliver on ! I have 3 mobile contracts too so it’s not like I’m trying to get it for free but I’m not paying £20 / month when I should be paying £2 as I only get 10-15% speeds at peak times . C u VF BB .
- Location
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- Location
- Harrow, London
- Reviewing
- Vodafone
- Date
- 2018-04-13
- Location
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- Location
- South East London
- Reviewing
- Vodafone
- Date
- 2018-04-09
- Comments
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THE WORST CUSTOMER SERVICE I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH. I didn't think one company could be as bad as Currys Pc World, but Vodafone has topped it. I am under contract with them with mobile and broadband. Cannot wait to be free of them.
Switched from BT, stupidly. The speeds promised are absolute rubbish, which makes no sense because in my area VF are using BT lines.
We had an engineer come out, nothing, hours on calls to "tech support" nothing. I am at my wits end with this company. AVOID.
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2018-04-07
- Comments
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Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2018-04-06
- Comments
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Very disappointed with the speed received on the line. Customer service did try and help, but no improvement at peak times. Paying for 38Mb but receive about 6-10Mb in the evenings. Very poor. This is likely due to the insufficient backhaul capacity - Vodafone has oversold their packages in the area with promises that the infrastructure they lease cannot maintain. Avoid.
- Location
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- Location
- en5 1lw
- Reviewing
- Vodafone
- Date
- 2018-04-06
- Comments
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hello,here is my experience with Vodafone,i switched from talk-talk to Vodafone 3 weeks a go no internet at all,been so sad and i tried to call them for 3 weeks time every couple days if there any update, they all lies,dont believe today i have the internet and the compesation they counted for me is 90pence per day,haha 3 weeks no internet,waisted at list 18 hours call them whats going on =17£ ,and the reason is not them fault
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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Stay away! After years with Sky Broadband and TV Package, we decided to cancel the TV and look around for another provider! Vodafone had a good deal on at the time so we went with them.
Since then, we have struggled to get any reliable service during peak hours. Devices taking multiple attempts to get connected to the WiFi, Netflix and Amazon Prime refusing to load and when it does and we navigate to our program of choice, it fails to play. Our mobile phones don’t download the images on websites we are browsing etc.
I have no biased for Sky, there bungle became to expensive after some initial offers expired, but we never experienced anything like this! It’s nothing short of appalling!
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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Signed up to Vodafone's 38Mbps service because of the cheaper price compared to sky my previous supplier. The changeover was smooth with no problems but the speeds of the Internet was pathetic at peak times down to 1.5 Mbps which makes it useless. This happened every day at peak times. My connection, like a lot of other VF users was being throttled to death. The useless speed guarantee only applies to the line sync speed and NOT the throughput speed!! Thats like having a farrari in rush hour traffic, pointless with no recompense.
- Location
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- Location
- Witham
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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I ordered Broadband through vodaphone as every contract we already have with them.
From the start there was poor communication from Vodaphone cancelling the order on TWO separate occasions, with this they kept sending openreach engineers whilst they was told that nobody was available until a certain date.
The service has been extremely poor, to which we have now cancelled the broadband service and we are now considering moving our phone services to another provider.
- Location
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- Location
- Dumfries Scotland
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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AWFUL cancelled after a week but now no other provider can connect me because of Vodafone’s complete uselessness. I now have to wait till I return the hardware before the cancellation goes through before anyone else can provide my fone and broadband. Absolute joke company, advise anyone thinking of using them to avoid like the plague.
- Location
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- Location
- Cumbria
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
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Do not sign up. Paying half price for 3x the speed I got with BT, too good to be true. Minimum guarantee speed of 49mbps download. Should be 76 mbps. Getting 35 max. Speed always alters. 13 live chats, 3 phone calls and 3 engineers later and still having cut outs every hour and slow speeds no where near what we were promised. Pay the extra £10 a month because it is much more worth it than the extremely poor service delivered. Wish there was a way of pulling out of a contract as I would definitely.
- Location
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- Location
- Near Braintree
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
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Impossible to say how satisfied I am. After 18 months with "Bungeling" PlusNet and a year of unsatisfactory phone calls to India with BT, I changed and am getting a reliable 30megs. Fantastic
- Location
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- Location
- cheadle, staffordshire
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
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AVOID
initially they canceled the first order without telling. so had to go through the whole process again. when i eventually received the router it has been terrible since day 1 constantly dropping out every 20 mins or so for the last 2 weeks, we were given a guaranteed minimum speed of 73mbps, when i can actually use the internet i have tested it at between 10 and 30mbps i have spoken to then they have had me change a number of settings on the router that has made absolutely no difference at all. i have resorted to using my mobile data as the broadband just drops so much and i cant ever do anything. i will be calling in the morning to cancel. i would strongly recommend you do not switch to vodafone.
- Location
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- Location
- Leyburn
- Reviewing
- Vodafone
- Date
- 2018-04-03
- Comments
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I changed from BT to Vodaphone as cost was half that of BT with 5x faster speed promised. The experience has been a disaster. I live out of two addresses and Vodafone refused to deliver the router to the supply address as that was not the address recorded with the payment card. Not a major problem, as my wife was at the card address at that time. The delivery driver arrived at the expected time, but waited only seconds for the door to be answered before leaving - my wife answered the door to see the driver turning the corner. An email was sent promising delivery the following day but no time, and no facility to contact the delivery people. My wife stayed in all day to receive the parcel the following day, changing her prior arrangements, but there was no delivery. Eventually my wife drove a round trip 40 miles to collect the router. The following day my BT supply terminated. I tried connecting through the old BT router but could not make this work. When my wife arrived from the other property with the router I spent several hours trying to make it work. Eventually, on waiting ages for Vodafone service to answer the phone, I was told that my scheduled day for connection to Vodafone had been postponed a week as they had been unable to arrange engineering works. So I am left without any access for a week. When I finally did get service I find download speed is only a fraction of that advertised. I reported this, but two weeks later I have not had any improvement. On top of that, in my backlog of emails I find one from Vodafone saying that an engineer had called for the installation as arranged, and as I had not been in for the appointment I would be charged a fee. But no appointment had been made - this was the first I had heard that any engineer visit was necessary, and anyway I had been in at the property all day on the date they stated and no engineer called. When I did get service no engineer had been to the property for the supposed works. At this point I discovered that the internet was way slower than promised speed. I reported this, but two weeks later I have had no resolution. I really wish I had not signed up with Vodafone, but committed to an 18mth contract now. Hopefully, once everything is sorted out and working properly it will be OK, but not very confident. I would advise others to stay away from Vodafone.
- Location
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- Location
- Ayrshire
- Reviewing
- Vodafone
- Date
- 2018-04-03
- Comments
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Switched from Sky. Works flawlessly, up and running within an hour.
I had hesitations reading the reviews, however there is 2 sides to every story.
- Location
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- Location
- Atherton
- Reviewing
- Vodafone
- Date
- 2018-04-02
- Comments
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I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2018-03-31
- Comments
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I dog understand how they broad band app provided by Vodafone states 40mbps sync speed but when i test online only 2mbps it is on the fastest test?
- Location
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- Location
- Ashford
- Reviewing
- Vodafone
- Date
- 2018-03-30
- Comments
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Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2018-03-28
- Comments
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Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!
- Location
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- Location
- Twyford
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
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Rubbish service and reliability. Service goes down again and again and again. Have to wait on hold for hours! Can't wait to change providers and will never go back!
- Location
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- Location
- Tameside
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
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very poor service, signal fluctuated from nothing to 30mbits but then back down to 7..
spoke to several People, all ow whom were friendly. however were unable to resolve the issue. had to keep going though the same steps over and over.
ended up canceling the contract as service was so poor.
- Location
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- Location
- Clacton
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
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I would strongly advise everyone to stay clear from Vodafone they are useless with apsaloutly everything, I ordered the internet about a month and a half ago they told me they can't do finer in my area the bloke on the phone advised me to order another one so I did It never worked then I had to wait for an engineer who still couldn't fix it and then I had to wait for another engineer who still couldn't fix it then Vodafone tell me they can't do anything about it we have to cancel our internet with them but have the cheek to say I have to box up the router and take it to the postbox to cancel even though I've missed out on 2 days wages sitting in for this all to be sorted waited a month and a half with no internet to get told I have to cancel I would never recommend these to anyone please think before taking there rubbish deals thanks
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
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Originally a sky broadband customer, moved to vodafone as attacted by being cheapest on the market. i now pay £20 per month for 38mb. Initially it started off a bit shakey , they canclled more order without telling me i only found it they done this when i rang up after not hearing anything for 2 weeks and not having received my router. Anyway a fews days later i received my router and had an activitation date a week later. On the day of activation it said i should be up and running by midnight, i checked the following morning and still no internet. I called the next day first they told me it was to do with the parental settings so they changed something on the router i was actually at work at the time so didnt have a chance to test until i returned home , to find it still wasn't working. so i called up again and they asked for the serial number of the router which i provided and they said the router wasnt registered on their system! They registered the router and within 15 minutes i was online. Since then it has been working fine and getting same speeds if not better than when i was with sky. After a shaky start it seems to be ok, touch wood!
- Location
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- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2018-03-25
- Comments
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Worst broadband experience of my life. Avoid like the plague. It may be cheap, but you get what you pay for at the end of the day!! I've been with them 4 months so far and experience constant internet drop outs. Like watching episodes on BBC iPlayer or Netflix? well forget it, unless you're prepared for CONSTANT interruptions. I pay for the 76mbps, and promised/guaranteed at least 44mbps, but generally get no-where near this. Their customer service is also a joke... I cannot wait until the contract ends. Left BT due to their constant upping of prices (to subsidise BT Sport which I never watch), but at least it worked, unlike this garbage.
- Location
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- Location
- North west
- Reviewing
- Vodafone
- Date
- 2018-03-24
- Comments
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AVOID AVOID AVOID
THE WORST BROADBAND COMPANY THAT I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE
YES IM ANGRY NOW
I was paying for 70mbs and only ended up getting 2 or 3mbs !!!
No gaming, streaming or webbrowsing for at least 3 months for me since i joined. I’ve experienced the stone ages for the last few months
I must have rang over 50 times to get the matter resolved and they have no clue what they doing. I just ended up cancelling everything
I shouldn’t have changed providers, worst mistake i’ve ever made
AVOID AVOID AVOID
- Location
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- Location
- West Bromwich
- Reviewing
- Vodafone
- Date
- 2018-03-23
- Comments
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Excellent overall
- Location
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- Location
- Chesterfield
- Reviewing
- Vodafone
- Date
- 2018-03-20
- Comments
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I have had Vodafone broadband for six months now I was paying for up to 76 mps and on average I was getting between 5-10 at the most.
Every time you contact Vodafone the problem all they said is we will raise a ticket but enough was enough
I decided to cut my losses and pay the early termination fee it was the best £100 I have ever spent
I also cancelled my 2 mobile contracts
Just remember you only get what you pay for
- Location
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- Location
- mid sussex
- Reviewing
- Vodafone
- Date
- 2018-03-20
- Comments
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All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?
Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.
Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.
The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?
- Location
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- Location
- Buckinghamshire
- Reviewing
- Vodafone
- Date
- 2018-03-19
- Comments
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Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-19
- Comments
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Worse broadband connection ever, keeps dropping off every couple of hours, biggest mistake to go for such a awful broadband company
- Location
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- Location
- Weymouth
- Reviewing
- Vodafone
- Date
- 2018-03-18
- Comments
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Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.
- Location
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- Location
- bolton
- Reviewing
- Vodafone
- Date
- 2018-03-18
- Comments
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I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
- Location
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- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2018-03-17
- Comments
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AVOID!! Worst Internet provider I've ever used.. No technically support team to talk to just customer services who have no clue and fob you off for days with 2-24 hours it can take to reconnect after cutting me off for no reason bills paid.. Now on 3rd day and still no broadband or technical team to sort it..load of rubbish speed isn't what they made out when taking it either over all just a pile of crap AVOID!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-17
- Comments
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Absolutely awful was meant to go live on 7th...10 days later still waiting...is one lie after another as to why they can't go live with the line. Apparently 1st engineer was competent and neither was the more senior engineer they booked in...now they are sourcing 3rd engineer. Customer service is pot luck...whilst polite are here messengers with no technical knowledge. Suggest if you switch have a 2 week overlap with providers...
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2018-03-16
- Comments
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We have had Vodafone for our broadband for about 18 months. In that time we have had 2 occassions with loss of connectivity. I have to say that the Vodafone customer service and technical support, at both times, has been fantastic. Everyone I spoke to over the phone regarding the issues have been friendly, helpful and proactive aiming to get the problem fixed quickly. Vodafone sent out a BT technician within 24 hours of our complaint and also sent out a new router quickly. At no point have Vodafone 'blamed BT' or 'blamed us' which we used to hear all the time when we had broadband with TalkTalk (TalkTalk's customer service was so appalled I twice resorted to crying - not cool but true). I have been more than happy with the switch we made to Vodafone and will continue using them.
- Location
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- Location
- peterhead
- Reviewing
- Vodafone
- Date
- 2018-03-15
- Comments
-
Worst Broadband provider ever., used for 2 weeks and then was without internet for a month now canselled but been asked to pay for last month., it is a joke not a broadband provider.. shouldnt be allowed to provide broadband service!!!
- Location
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- Location
- Kidderminster
- Reviewing
- Vodafone
- Date
- 2018-03-15
- Comments
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Terrible switched to them and have now been without broadband for 4 days have phoned and phoned to no avail..Please choose wisely as I did not
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.