1,510 Customer Reviews over 38 pages
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- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2024-03-17
- Location
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- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2018-09-29
- Comments
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No service, no customer service, waste of time. Do yourself a favour, don't bother
- Location
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- Location
- Walton-on-Thames
- Reviewing
- Vodafone
- Date
- 2017-12-26
- Comments
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Vodafone used to be a professional company which seemed to care about its customers. Unfortunately they seemed to have lost their way. Their customer services is appalling. We all know life is not perfect but hours and hours on the phone with them to try and resolve basic issues is something i can do without. A reliable internet is important to me and they are unable to offer this and seem to resolve any issue.
Please please, for your own sanity avoid them at all costs.
You have been warned!!!
- Location
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- Location
- Warminster
- Reviewing
- Vodafone
- Date
- 2018-10-20
- Comments
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Switched from sky, I feel like I have done great mistake, never had a problem with sky broadband, Vodafone broadband is crap, dropped internet every 2 to 3 hours interval and even they can’t fixed it, so bad experience with with Vodafone I don’t recommend to people to join with Vodafone broadband.
- Location
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- Location
- Warrington
- Reviewing
- Vodafone
- Date
- 2021-08-17
- Comments
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There was an internal administration error at Vodafone which caused our broadband internet to be disconnected. After spending hours on the phone with Vodafone support being switched from one person to another, we were told that it will take 14 days to reconnect back to the internet. This is unacceptable as we work from home and Vodafone’s mistake has caused us a lot of inconvenience and stress. We decided to cancel our contract and will be looking for another provider. We have been with Vodafone for years and their customer service and technical support used to be a lot better.
- Location
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- Location
- Warrington
- Reviewing
- Vodafone
- Date
- 2019-08-27
- Comments
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Oh dearie me. I went from Zen... to this. I am man enough to accept I was disastrously mistaken to believe that Vodafone's broadband - being almost half the price of Zen's - would be just as good.
The salutary lesson here is that not all broadbands are made equal. Our off-peak speed was 42.7Mbs. Better than Zen. Our peak speed... was 1.46Mbs, with 0.79Mbs upload. Friday, Saturday and Sunday 4pm to 11pm.
I tried to cancel on 14th day - which was a Bank Holiday - but "there was no one from that team available to take my call". Then spoke to someone on 15th day... and was told I had missed the cutoff.
I quoted their own website to them (which says 30 days) and they backed down.
The moral of the story may well be "you get what you pay for", but I paid much more for BT and that was poor. Zen was expensive but excellent.
My next destination is Now Broadband. My mother-in-law switched to them a month ago, and is very happy with speed and reliability (but then she was on TalkTalk before). Reviews are mixed for Now, but I'm prepared to give them the benefit of the doubt. And I have 28 days to cancel...
- Location
-
- Location
- Warrington, UK
- Reviewing
- Vodafone
- Date
- 2020-09-25
- Comments
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Where do I start......
Great deal they offer for home broadband... But it's not the deal you get.
Vodafone customer service is very poor and speeds vary. I should have min of 35mbs but was getting 6mbps.
I was charged termination fees and installation fees when completing a home move, which I was told I wouldn't. I have now been put on a tarrif I didn't agree too and have additional charges no-one can explain...
But get this..... I have to call back after they have taken the money from my account to get a refund, how is that right?
Most of my issues are sorted now, it was easy, only took me 3hours each day using online chat and 2 hours a week on the phone. I'm being 100% honest about those times too.
Please avoid them. Great deal on paper but not worth the hassle
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2022-04-28
- Comments
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Recently changed to Vodafone for Broadband and landline. Broadband router WiFi signal is weak, devices that connected to my old BT Router didn't work until the Vodafone Router was moved. Broadband connection is fast when it works but drops out quite often. Land line charges are huge. The advertised cost is £23 per month. My last bill was over £70
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
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I have been with vodafone broadband for about 36 months now, all i can say is vodafone have been the best provider i have ever been with.its solid never dropped out unlike other providers i have been with.
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2018-09-07
- Comments
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I ordered my broadband circuit & later found Vodafone cancelled the order reason being they were fed with false information from some credit check agency. I have not ordered a million dollar circuit & a £20 monthly package.
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2018-04-24
- Comments
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I was a bit dubious about moving to Vodafone Broadband as there seemed to be so many bad reviews of their service, but I have to say that the company has exceeded my expectations in every way. The changeover was handled quickly and efficiently, I was kept informed during the process, and the service was activated on schedule. The initial speed was very slow, but when I raised this with Vodafone they organised for an engineer to visit within less than 24 hours. He found a problem with the wiring in the main socket in the house and sorted it out at no charge. My current download speed of 40 Mb/s is even faster than Vodafone's claim of 38 Mb/s. This compares with the 36 Mb/s I was getting on a service rated at 76 Mb/s from my old provider, who definitely didn't do me proud. I'm a happy customer. Well done, Vodafone!
- Location
-
- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2018-01-03
- Comments
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Had an awful experience with Vodafone and had to cancel within the cooling off period. The connection was not stable and would drop every few minutes. When I called Vodafone they insisted that the problem was at my end.Then they cancelled the connection without my authorisation and I'm now left without broadband for 20 days. Will never use this rubbish company again.
- Location
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- Location
- WASHINGTON
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
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AVOID - CHEAP BUT VERY, VERY POOR. Wont take long to wish you'd paid more to go elsewhere.
Great if you like buffering, you'll ge plenty of that.
Can't watch anything on any platform through a smart TV that is no further than 8 metres from the router.
Internet speed checks say the speed is fine so it's clearly the equipment. Bought a booster to try and help but even thar didn't improve matters.
Had a number of conversations with them and received empty promises.
Gathered all the evidence and they agreed to terminate the contract.
- Location
-
- Location
- Washington, Tyne and Wear
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
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Moving over from Virgin, I needed something that had a solid speed, rather than one that was up and down like Virgin was.
Ever since signing up for Vodafone I've been impressed. Signing up and being installed took around 10 days and after waiting the obligatory week for our speed to level out, it's been reliable and at the speed we have been promised.
The app is also brilliant! Being able to track what devices are connected is a god send, especially when I can boost the speed to one device when I am gaming!
Overall I'm really impressed with Vodafone, the price I pay is exceptional and the service has been great. I don't get where the bad reviews are coming from.
- Location
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- Location
- Watford
- Reviewing
- Vodafone
- Date
- 2019-06-10
- Comments
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I'm on the Superfast 2 broadband where i should get around 63mbps.. on good days I get 53/54. However the routers supplied is useless, I keep getting drop outs on all devices. VF have sent me 3 routers all have the same issue! Customer service is poor. My advice is stay away, its more hassle than savings or quality.
- Location
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- Location
- Watford
- Reviewing
- Vodafone
- Date
- 2019-06-18
- Comments
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Install 2nd June. No landline at all. Keep promising to sort it. Like talking to robots messages they are going to ring me & nothing. Engineer coming out. No I made it up.?? My patience is running out. Just get it sorted or cancel my install & return my money. Not a happy customer.
- Location
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- Location
- Welling
- Reviewing
- Vodafone
- Date
- 2022-06-08
- Comments
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Vodafone has been a complete nightmare. They couldn't get a line activated. Two month passing buck between different technical teams, still no one competent enough to address the DNS number mapping issue.
To cancel another month. So three months we were without a home phone line since moving to Vodafone.
Even after cancelling, their accounting and billing department kept adding random unjustifiable charges.
They are incompetence is astounding. In all three levels, technical, accounting/billing, customer service all were completely shambolic in each of their respective areas. Worst experience in dealing with a service provider.
Be very careful if you are thinking of Vodafone as a broadband provider. You have been warned.
- Location
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- Location
- Wellingborough
- Reviewing
- Vodafone
- Date
- 2021-05-09
- Comments
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After 4 years of promises I finally gave up, the service was intermittent, the WiFi was awful it was always below what was expected,I was told it is my fault because I have items blocking the signal, it is 4 feet from my phone with no obstructions, calling Vodafone is a nightmare I spent many hours talking to someone in Asia who couldn't communicate well,they got me to replace some of the equipment and purchase a booster which made no difference,after 2 engineer visits in 1 year within days the service didn't improve, I found Vodafone not to trustworthy and being told a good wifi signal was not guaranteed,and I should move the router and clear the room
I hope others don't expect too much from Vodafone
- Location
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- Location
- Welshpool
- Reviewing
- Vodafone
- Date
- 2022-09-18
- Comments
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Advertise in the 60+ MBS range, can only provide 8mbs.
Random drop offs very common. Since they refuse to acknowledge there's a problem it must be business as usual for them to provide such **** service.
Do NOT buy from Vodafone. Any money saved will be paid back in absolute frustration
- Location
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- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2023-06-14
- Location
-
- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2023-06-14
- Location
-
- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2023-02-03
- Comments
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Worst customer Service. Broadband worked less than 24 hours before it went down. No one helped for 2 days so moved back to other provider. Shocking thing is, Vodafone billed me £30 for such a service. What a pathetic approach.
- Location
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- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2021-03-15
- Comments
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Really poor reception. I have 2 bedroom flat and yet there are so many blackout spots in a small 2 bedroom flat.
In addition I get constant access denied messages, and the broadband constantly drops out. Absolutely awful customer services, where you are kept on hold for hours. The customer service agent understands nothing and you are constantly passed from one department to another. You have to have several times to get any issued resolved, however at least 50% of the time issues aren't resolved at all as Vodafone don't know what to do, such as access denied messages. Preferred my service with BT,and talk talk before that. Really annoyed as Vodafone are total waste of money and waste of space. Avoid avoid avoid.
- Location
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- Location
- Wemyss Bay
- Reviewing
- Vodafone
- Date
- 2017-04-05
- Comments
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I have yet to receive my Broadband in a couple of days. I've had a terrible experience with staff at the Vodafone shop who sold me the broadband prospect. They did that on the back of me needing a replacement nano SIM for my new phone. The SIM story goes as follows, and I produce the complaint letter I wrote to Vodafone through my Vodafone online account. Even though a response was promised within 5 working days, none has materialised to date.
"I would like to complain about the cynical and flippant service offered by the Glasgow Braehead Vodafone store. I was offered a nano SIM to suit my new phone, and was told my service would change over to the new SIM in one hour. 24 hrs later, it hadn't. So I returned to the store as advised by the website chat service, and was given another SIM, and emphatically told that the new SIM would come on stream in 24 hrs. I was also given a mobile number to contact the store should there be problems. Nothing happened. I tried to contact the store many times, only to realise the phone number I was given was effectively unattended. I contacted a chat adviser on Vodafone website, and he took the details of my SIM, and was given a cast iron guarantee it would become operational in 4 hrs. A week later, nothing had happened. Today, I went back to the Braehead store to report the situation. The man who dealt with me twice previously was Steven, and it was he who dealt with me again. He seemed totally puzzled by it all. This time, he used a different method of swapping the SIM.\.\effectively logged on to another web page to do this. 15 minutes later, the SIM had come on stream. When asked why no one had responded to my phone calls, he told me the phone was kept in a cupboard, and pointed to the cupboard. He apologised. At this stage, I felt a formal complaint was in order as clearly I thought Vodafone ought to know about my experience. I asked to speak to the manager. He turned up, and started to employ patronising behaviours and patter.\.\.he patted me on my back, stuck and hand out for a handshake, and sought to know what the problem was. He knew what the problem was, as Steven had repeatedly gone in to confer with him about my situation. The sheer facetiousness of his behaviour was shocking. I asked how I might complain, and he advised me he would type my complaint out into the 'system', pointing out to her terminal screen. At this point, I had had enough, and was unprepared to waste my time over yet another wool gathering round. I have made two needless trips to the store in Braehead from Wemyss Bay (50 mile round trip each time), and I've had a week of disruption to the use of my new phone. I would like to ask you what you are prepared to do to deal with this poor service from Vodafone. On my first trip, I was also sold the Vodafone Broadband service, and the router has now arrived at my home. I am not sure what to expect from that, given my experience to date."
Having read the abysmal reviews here, and the similarity of themes, I am now going to cancel my impending Broadband switch over. Even at half price, this deal is not worth the trouble.
- Location
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- Location
- Wemyss Bay
- Reviewing
- Vodafone
- Date
- 2017-04-07
- Comments
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I am going to eat humble pie here. I had a terrible experience with a Vodafone Store at Braehead (Glasgow), and I was extremely vexed by the lack of any response to an online complaint I had raised with Vodafone, within the 5 day window that Vodafone promises. I was on the horns of dilemma with cancelling an impending Vodafone Fibre Broadband connection despite the risk of losing a market leading offer on telephone and broadband connection. I gave vent to my feeling here on this site a couple of days ago. However, I decided to hold my nerve and go through with the switch over from BT, which happened yesterday night at midnight. Yesterday I got an email from Vodafone asking if I would ring up a number, which I did today. After taking a few more details, they confirmed that they had carried out an investigation around my complaint, and wanted to apologise for the poor service in this instance. As a gesture of goodwill, they waived one month's SIM charges.
As for the Broadband connection, I called up Vodafone to let them know that I was struggling with getting online even though the telephone line was working perfectly. It was explained to me that an engineer from Openreach would have to physically connect me up at the local cabinet, and to tide me over the short delay of a maximum of 1 day, I was offered 50GB of complimentary data allowance to tether our devices to. On the 4G network, this was blazingly fast enough. Earlier than expected, I've now got connected up within 9 hours of my morning call, and the speeds are properly eye watering - 74 Mbps download and 17 Mbps upload.
I am taking the trouble of correcting the record here for the sake of my own conscience. Good service is hardly ever reported, and bad service is hugely overrepresented in the feedback reviews. If my current experience with Vodafone continues, I would urge everyone to be sure they have good reasons not to move over to Vodafone. Their prices are simply too good to turn down.
I will of course report back here should I experience any instability with the connection speeds, or other unforeseen problems
- Location
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- Location
- West
- Reviewing
- Vodafone
- Date
- 2022-08-03
- Comments
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ALMOST IMPOSSIBLE TO CANCEL, AWFUL INTERNET SPEED - DO NOT SIGN UP
Speed dropped to unusable levels after a year of good service. Turns out Vodafone no longer provide a service in my area so have no interest in maintaining a service.
Switched to Community Fibre (highly recommended if you can use them) who run a new full fibre line so have to cancel Vodafone separately.
In short over two days I have made or received 4 calls, have spent over 2 1/2 hours on the phone, spoken to 8 people, been cut off twice, one person told me the team I needed to speak to were too busy, the second told me they'd stopped working (after being cut off from the first call where I was waiting in a queue, 2nd time this has happened).
Now I have to call back again tomorrow, genuinely the worst customer service I have ever been unfortunate enough to be subjected to.
STAY WELL WELL AWAY
- Location
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- Location
- West Bromwich
- Reviewing
- Vodafone
- Date
- 2018-03-23
- Comments
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Excellent overall
- Location
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- Location
- West green road
- Reviewing
- Vodafone
- Date
- 2018-11-08
- Comments
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The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
- Location
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- Location
- West London
- Reviewing
- Vodafone
- Date
- 2019-01-13
- Comments
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Absolutely atrocious. Avoid like the plague.
I have been a loyal Vodafone mobile user for 15+ years. I was paying for EE home broadband and average speed was about 7Mbs for roughly £30 a month.
Saw a Vodafone deal for 50Mbs, with a "guaranteed" speed of 35Mbs for £20 a month. No brainer right?
Well I guess it was a no brainer in the sense that I must have had no brain to sign up with them despite the bad reviews. BELIEVE WHAT YOU READ! They are awful, I am currently averaging 0.7Mbs. I think I had quicker internet in the last millennium.
I won't be paying my broadband bill unless they live up to their part of the deal.
- Location
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- Location
- West Lothian
- Reviewing
- Vodafone
- Date
- 2020-10-05
- Comments
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Started experiencing frequent drop outs 3 months ago. Have since reported 4 times to Vodafone - twice on phone and twice via online chat. Asked to repeat the same actions everytime regardless of my case history. Raised complaint. No improvement to service- still dropping out regularly. Waited over 1hour 36 mins for answer to number I was given to call regarding fault before accidentally cutting off to answer another call. Now been waiting over 30 mins for answer to complaints number. Also called 191 from mobile and was told there was a wait time of 1-2 minutes. Still no answer after 20 mins so terminated call. Still waiting for complaints number to answer as I type this. My frequent disconnections have numbered over 15 disconnects in one day. Every time they PROMISE it will be resolved. Their broadband is woeful and their customer service is worse than diabolical. I will switch provider once my complaint has been dealt with.
- Location
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- Location
- West Midlands
- Reviewing
- Vodafone
- Date
- 2018-12-08
- Comments
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Been with Vodafone broadband for 14months and its been fine, but all of a sudden, every evening my speed drops down to 5-9mbs told them and they claim my settings must be wrong. Even tho I've had no problems before. Will not be staying with these fools.
- Location
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- Location
- west midlands
- Reviewing
- Vodafone
- Date
- 2017-10-14
- Comments
-
I must say I was a little apprehensive about changing my broadband supplier. However I must say that I have been pleasantly surprised with service I have received. I placed my order online a few weeks ago and chose the date in which I wanted to switch. I was then kept informed regularly by email of my order. My router arrived a few days before the switch with no problems. On switch day I came home at 2pm not expecting the internet to be up and running at that time as I was told it could take up until midnight. However it was already switched over and ready to go. I had a minor issue with the router password which was swiftly dealt with by the customer service team. Overall I am very happy with the experience. The online chat is also very good and is readily available if you have any queries. The speed of the internet seems absolutely fine so far with no drop-outs as yet. So yes very pleased I switched
- Location
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- Location
- West of Scotland
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
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I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.
- Location
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- Location
- West Sussex
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
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Awful broadband, awful customer service. Do not buy.
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2018-01-04
- Comments
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Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-06-14
- Location
-
- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-03-19
- Comments
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Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
- Location
-
- Location
- West Sussex
- Reviewing
- Vodafone
- Date
- 2019-09-24
- Comments
-
Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away.
Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally.
At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again.
Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow.
This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service.
The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint.
To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37.
No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.
- Location
-
- Location
- West Wales
- Reviewing
- Vodafone
- Date
- 2020-01-25
- Comments
-
Waiting for 2 new business broadband lines to be activated. Told to wait until after midnight but still nothing on either line. Zero ability to get support - spent over 1.5 hrs trying to call - automated Tobi is a piece of work. Vodafone have absolutely no interest in meeting their customers needs
- Location
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- Location
- West yorks
- Reviewing
- Vodafone
- Date
- 2019-02-17
- Comments
-
Absolutely crap , swapped from the post office and can't wait to leave , spend most of my time on 4g because the internet is slow and drops out . Never had a full day of constant connection and when you ring up you get robbed off . Would not recommended to anyone
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.