3,590 Customer Reviews over 359 pages
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- Location
- Leeds, UK
- Reviewing
- BT
- Date
- 2014-07-19
- Comments
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The worst customer service of any provider I have ever used. They are flat out liars and will tell you one thing, and then change their minds. A word of advice for any poor soul stuck with this terrible company, get everything they tell you in writing.
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2014-07-17
- Comments
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Huge disappointment. Had been convinced by them that not only would the broadband be consistent and speedy but that Infinity would be coming within 3-6 months. Neither has proven true along with no way of getting e-mails from my private domain (which every previous provider managed to do). I should have known better - it is BT after all. Tempted to say more (lots more I could say) but there's little point as no-one will listen, let alone do anything. So - see out the contract and leave BT (again) - this time never to return.
- Location
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- Location
- maryport cumbria
- Reviewing
- BT
- Date
- 2014-07-17
- Comments
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just before moving house I was persuaded by BT to upgrade to INFINITY.Dreadful experience ending in 30 min call when I was passed from person to person including a rude line manager.Despite cancelling an engineer turned up next day for an apt they said they had cancelled. Would have been funny if not so stressful.Never ever sign up to this bunch of clowns!Unbelievable that they then continued to email,text and ring me weeks later about my order for broadband.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-07-16
- Location
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- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2014-07-15
- Comments
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Bt is slow expensive not reliable dont get it you will be ripped of I had to pay 365.59p for cancellation fee f that I normally pay about £45.00-£60.00
- Location
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- Location
- notts
- Reviewing
- BT
- Date
- 2014-07-10
- Comments
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wasn't too bad while I was with them but trying to cancel has been a nightmare and they even charge £40 to stop your broadband.I cancelled in may and got a letter saying we are sorry you are leaving yet they recon im still with them and they are trying to charge me up to 26th july and ive been on virgin since 16th june
- Location
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- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2014-07-10
- Comments
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After endless problems with slow or non existent broadband I considered changing, but due to no chance of having fibre optic in our area in my lifetime I had to sign up with BT again, the only plus side is that I am now only paying half of what it was last year.
The problem is simple but BT will not admit to it, the infrastructure for telephone and broadband in the UK is really old and will cost a fortune to upgrade.
Most homes in the UK had a telephone in the 60s and the same cables and junction boxes are still there.
All emerging country's are on fibre optic as it was the obvious choice but most of this country will still be stuck with copper wiring for a long time.
I am not defending the horrendous customer service of bt that makes every caller feel like a retard but when a previous government thought it was good to have competition they forgot that BT was still expected to maintain and upgrade the exchanges and lines.
- Location
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- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2014-07-09
- Comments
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Appalling customer service, inconsistencies and weak wireless (homehub5), erratic internet connection, just terrible all round. I cannot wait to leave them at the end of my contract.
- Location
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- Location
- Portsmouth
- Reviewing
- BT
- Date
- 2014-07-04
- Comments
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Circa £45pm worst customer service received ever! Rude and swearing so tried to speak to a manager "Nothing I can do" you have to write a letter which they do not reply to! Took £50 of calls to cancel the broadband and phone which was already disconnected wasn't to bad only cost me a further £45 plus £50 disconnection fee so £145 and a week of stress on the phone. Never again will I ever use a product and will warn anyone reading this BEWARE BT!!!!
- Location
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- Location
- Takeley, Bishops Stortford
- Reviewing
- BT
- Date
- 2014-07-03
- Comments
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complained to BT stating slow broadband speed. They sent an engineer who decided best way to improve speed was to disconnect bedroom phone line. He did this and left telling me he had also contacted the office and they would boost the power. I am now without bedroom phone,£125 lighter for his services and still rubbish download speed and dodgy hub that you have to turn on and off twice before the blue lights come on.
- Location
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