3,590 Customer Reviews over 359 pages
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- Location
- E Sussex
- Reviewing
- BT
- Date
- 2014-06-11
- Comments
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I must have been really lucky here, I have had FibreOp on Infinity 2 from BT for almost 18 months now, I had a shaky start getting the order right and getting the engineer here, and experienced a few router reboot in the beginning but once I realised I needed to get shot of the crappy HH3 they supplied and put a decent router on I've never looked back.
Bandwidth has been consistently high, and I have between 4 and 15 devices connected at any one time, uptime is pretty good too, I think I've only been offline 2-3 times in that last 18 months and for 5 minutes at most.
The reason for being offline and the only really annoying thing I have encountered with the connection is that I often work at night and the router reboot itself sometimes, after what looks like an attempted router update or some re-syncing going on. Other than this it has been good as gold and I have to say that around 8-9 of my friends and family are on it too and none of them have had any major problems to report.
The one thing I have experienced however, is the shocking customer service, the fact that everything needs explaining in triplicate and that no-one seems to understand your point and that they are often keen to pass you over to the next person. I find this is the case with quite a few companies who farm out their telephone support though.
Overall I am generally happy with the service and considering the number of folks experiencing troubles, I am feeling lucky that I have not had to spend too much time talking with India.
- Location
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- Location
- North Yorkshire
- Reviewing
- BT
- Date
- 2014-06-09
- Comments
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Our BT broadband experience has been terrible, we've a problem with parental controls meaning we can't even get facebook. The help dept promise help but never deliver, we've had several promises of calls to help none of which materialise. This is our worst ever broadband customer experience - avoid BT! I've given a 1 star review because the zero option wasn't available!
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2014-06-08
- Comments
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Problems occur with every company but in my experience BT resolve them effectively...I love the new Infinity and the TV from BT which - if you compare it to some alternatives is great value for moeny. Ignore the moaning minnies
- Location
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- Location
- Surrey
- Reviewing
- BT
- Date
- 2014-06-07
- Comments
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While the BTinfinity product is good, I've had terrible customer service issues during a house move. Broken promises, failed calls to arrange engineer visits and nearly 2 weeks without any service whatsoever. And then a wonderful bill comes through the door. Call centre calls don't have the info, they claim they've tried to contact me. Lies and really bloody rude.
Speed and reliability based on my previous address.
- Location
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- Location
- Southern England
- Reviewing
- BT
- Date
- 2014-06-03
- Comments
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We've been with BT phone and broadband for two years. Our package is 10GB broadband and anytime calls. Most of the time, everything has worked fine. Our contract is soon due for renewal, so we've tried to haggle a new deal from BT. We're currently paying £33 a month. They could offer nothing better, even though we quoted what other providers could offer. Having read the dreadful reviews about other providers, we have no idea who to go with now. So many folk seem to have problems.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-06-02
- Comments
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Can I give minus stars? Because that is what the service deserves. It's terrible. I am studying for an exam and at least 4 or 5 times a day I can't watch my online seminars because the connection or speed has a problem.
Worst broadband ever.
- Location
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- Location
- SE London
- Reviewing
- BT
- Date
- 2014-06-01
- Comments
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Worst company ever. Avoid at all costs, I switched and am without internet access for 10 dats now because if their incompetence and total lack of customer service and care. I have never encountered such terrible service before and I have lived in seven countries over four continents. Never consider BT, it's a total disaster with lying personnel. I wish I never came across thus rubbish company
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2014-05-31
- Comments
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I ordered BT Business Broadband in order to ensure a fast reliable serive and a fixed IP address on 21 May 2014. Emails and letters followed with all sorts of login names and passwords to confirm my order, and to tell me that I'll be connected by 29 May 2014, and that I'll get my router the day before. I therefore cancelled my Sky broadband, effictive end of May 2014. Today, on 30 May, I still had not received my promised router and broadband service. I called BT to find out that the Business broadband order line is only open Mon-Fri until 18:00! After several calls and being passed around someone eventually manages to tell me that my order "has been cancelled". They didn't know why, didn't know who had cancelled it, and didn't know why I hadn't been told. Therefore I will be left without a broadband or indeed internet service in about a day's time. No-one in BT has bothered to email me, call me, or send me a letter about this mysterious cancellation. Is this why they are "Britain's favourite broadband"?! This is extremely poor and uncaring service from a company that does not care about its clients as individuals.
- Location
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- Location
- doncaster
- Reviewing
- BT
- Date
- 2014-05-26
- Comments
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that guy who says 'bt offer no cooling off period' yes you do, upon activation you can cancel. what company will let you have the service as a trial then cancel after...haha stupid and bt didnt explain full terms over the phone...grab a chair mate its like a book. they are advisers not story tellers.
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2014-05-24
- Comments
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I really would not advise bt to anyone, the customer service is awful. They ignore you when you tell then you want to cancel your broadband, then have the cheek to ignore letters and do nothing about it. They still keep sending me bills because they are too lazy to cancel. Worst service i have ever received.
- Location
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