3,590 Customer Reviews over 90 pages
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- Location
- BIRMINGHAM
- Reviewing
- BT
- Date
- 2014-01-22
- Comments
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I ordered my broadband and telephone line on 2nd Jan and was given a date of 21st Jan for installation between 8am to 1pm.Took day of work especailly for this waited and waited until about 2pm an engineer phones as say that he can not fit the telephone toady because of some issues with my previous telephone.
Phoned BT and the call centres are aboard the people working there dont have a clue on what customer service is.Had to re schedule the appointment which was given 10 days time.
BT are the worst company for customer service.
So i cancelled my package with them and i am looking else where.
AVOID BT AT ALL COSTS THEY ARE A BUNCH OF TWATS!!!!
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2018-01-15
- Comments
-
When it works it's not to bad...but operative word is 'when'. They are a law unto themselves and like all major corporations answer to no one. Customer service is zero... all you can do is just wait until they are ready to provide you with the service they charge an arm ans a leg for...gangsters
- Location
-
- Location
- Lincoln
- Reviewing
- BT
- Date
- 2020-10-25
- Comments
-
Would not recommend this provider - their constant aim is to keep you as a customer - far too many scam callers on my BT land-line when i have NEVER disclosed my land-line number to anyone EVER
- Location
-
- Location
- Southend
- Reviewing
- BT
- Date
- 2017-04-01
- Comments
-
Worst ever been with talk talk, and sky a lot better, then BT keep losing signal, worst customer service ever was off for 3 days and received £2.95 compensation, and you get nowhere with their customer services like talking to a brick wall, and also but prices up after 3 months, which I don't think should be allow whilst in contact, AVOID
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2016-10-31
- Comments
-
phoned to cancel old contract. the Sales guy's crib sheet said, new hub, lower cost better service.
So like an idiot I accepted.
Infinity 2 Broadband.
they send me 2 new Smart hubs and 1 new Homehub5 and 3 freeview boxes.
maybe this was to commiserate me coz from the day they changed from old to Infinity 2, NO phone line, No broadband.
please pay us £130 for an engineer to visit "in case you have built an extension and disrupted the cable"
Lol. WHAT?
3 months later, NO phone line, NO broadband, Many promised return calls from Customer NO shows.
The only way I could get ay proper response was to directly e-mail "gavin.e.patterson@bt.com" who is the CEO.
Try it, I can guarantee you will get a response from his department within hours.
Guess what they do? put you in the hands of the same team who crooked you in the first place.
Exceptional!
- Location
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- Location
- Torquay
- Reviewing
- BT
- Date
- 2021-02-02
- Comments
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I've been a BT customer since I moved from Sky 8 years ago. Moved the service to the new house 2.5 years ago with some problems with the new set up. Since then I have 74mb up and 18 ddown 24 hurs a day EVERY day. I am now moving to the FTTP 300 mb option and have had the xternal work done (cable from the cabinet 30 yards away) and I'm now waiting for the internal connection, delayed due to the epidemic. I have always found the broadband rock steady and at the speed advertised. I do not use the BT router/wireless hardware as it is far too restricting in how you can set it up (30 years in the IT) industry. No company is perfect but I am a happy bunny with them and would not change suppliers.
- Location
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- Location
- Burley
- Reviewing
- BT
- Date
- 2022-05-09
- Comments
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Absolutely disgusting service from BT WiFi
Just to waste my time further after numerous texts and 2.5 hours on the phone
Complaint Number VOLO13- 680299153906
No WiFi for months the service team are a waste of space.
Promised a tech to home address, no tech and informed complaint closed by email
Numerous phone calls and waiting in a queue
Useless
My account is up for renewal so obviously with this diabolical service I cancel it
Nobody wants to speak about the three months I’ve been robbed by you taking my money and no service so no surprise all I get is a lady who wants to explain the costs of my closing the account
You lot should wear a mask.. robbing scumbags
- Location
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- Location
- Solihull
- Reviewing
- BT
- Date
- 2022-08-01
- Location
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- Location
- South Derbyshire
- Reviewing
- BT
- Date
- 2019-05-29
- Comments
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BT Broadband customer for over 10 years, poor service, speed maximum DL 2.2 Mb/s. Complained many times over last 10 years same results. BT says I live too far for exchange, I live less than 6 miles from a major city centre & less than 1 mile from 20 Mb/s plus locations. This in 2019!
- Location
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- Location
- Cornwall
- Reviewing
- BT
- Date
- 2016-08-04
- Comments
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They are not good at all we moved on the 6th of july and they have put us off untill the 4th of august we then get a message saying we have to wait untill the 8th of october because apperently there is no line connecting even though our neighbours both have bt and there is a bt phone line in the kitchen but it has been switched off.
We got told to wait in on the 16th of july and we never had anyone turn up because apparently there was a problem at the box but we where never nottified so was waiting in until 6PM.
so they are bad in all areas as they just dont do anything and are in no rush to help anyone with poor customer service
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2018-07-15
- Comments
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Have had problems about 1 month ago when broadband was dropping ...got through to Dublin almost straight away and they found out it was a problem at their end.
Worked OK for a month then dropping again ...got through to Dublin again...after checking - it was a problem at our end- identified as the very old Hub2. We received a new Hub4 by post the next day.
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2015-10-27
- Comments
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BIGGEST MISTAKE OF MY LIFE choosing BT. First they send my equipment to the wrong address. After calling them they say sorry (they say that a lot) we are going to send you your aeuipment again. One hour later I get a message telling me "we are sorry that you cancelled your order, please return the equipment back to us". Call them again and said I did not cancel anything and I don't have any equipment to return because you send it to the wrong address. They said sorry (again) ignore the message. After the engineer comes to install my phone and a couple of days later they text me that my broadband is activated. Activated but not working. After numerous phonecalls and three cancelled BT engineer appointments an engineer comes and tells me that not only I've been given a wrong phone number but a wrong broadband too. Apparently although I order and paying for Fiber broadband I didn't get one. My speeds are 1.5mbs Max! Basically my order is all screwed up. That's what happens when you speak with people in India that can barely speak any English. BT worse company in the UK. NEVER AGAIN
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2022-02-15
- Comments
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It is a rubbish and bad broadband service from BT.
I first use their broadband and i waited more than two weeks to get broadband since the date I signed the contract and it delayed everything
The speed is too low, today I cannot connect again.
DO not use their broadband and stay away at all cost.
- Location
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- Location
- Yorkshire
- Reviewing
- BT
- Date
- 2018-11-21
- Comments
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I've never left a review for a company before so I think that says enough. I would advise anyone to leave BT alone. Absolute crooks. Increase the price whenever they choose. Always make everything in their favour. They charge you for everything. Tell you that you can't cancel till they say pretty much even though they know my internet is faulty. The TV service is dreadful and about 20 years behind sky. When you phone you'll be passed around departments for fun. Please avoid them. Price started at £45 a month then shortly into my contract they upped it to £53 because they can! Oh and we had a month of trouble 18 months ago with the 4k box as well. Will not miss them. Got to wait another month till I'm free. Never again will I gone with BT.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-12-17
- Comments
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BT experienced a system issue and rejected my hone line installation delaying by 2 weeks even though they're at fault. Guess I'm not going to be skypeing my family this Christmas, thanks BT!
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2018-02-26
- Comments
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Constantly crashes and isn't even close to the speed you pay for with the worst customer service imaginable. Steer clear, they are useless.
- Location
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- Location
- LONDON
- Reviewing
- BT
- Date
- 2018-05-31
- Comments
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Stay away from BT! They couldn't install it, when they "did" it cut out for hours & days at a time for the 2 months I suffered them & was slower than sky copper wire broadband. When I cancelled it because they weren't fixing it they want you to pay up the remainder of bill, for a service that doesn't work?! Worst company I've ever dealt with in every aspect. Begging you to all stay away. Please, I don't want anyone else to suffer the same stress. Go with sky cheapest broadband. Going on 5 years I've used them in total & never cuts out n cheap. Avoid BT, you have been warned. PS, non existent customer service, shockingly bad. U think they have SOME customer service, they have NONE! They lure u in & then ur on ur own. Disgusting company & I hope karma is harsh on them.
- Location
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- Location
- Grantham
- Reviewing
- BT
- Date
- 2016-12-05
- Comments
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They advertise as the most reliable WiFi signal. This is not the case.
I switched from Virgin Media due to rising cost. Never had any issues with the WiFi signal with Virgin. When I switched to BT I gave it a week or so to let equipment settle down. However broadband kept dying several times a day. After a few weeks and phones calls and eventually an email to their complaints department I finally got some testing on line that determined Hub was faulty. New hub installed. However, WiFi signal is terrible. I use BT app on phone to check service regularly as devices will disconnect and my phone often says switching to mobile data (as I have it set on poor WiFi to use mobile data), This is even when sat in same room as BT hub. Once year is up will be finding different provider.
- Location
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- Location
- Cookstown
- Reviewing
- BT
- Date
- 2022-09-14
- Comments
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Shocked and disappointed with the company's approach to its customers. He will do everything to get as much money from you as possible for poor quality service.
- Location
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- Location
- Margaretting
- Reviewing
- BT
- Date
- 2017-12-29
- Comments
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since the release of fibre in our area the speed has been great and reliability good. Until the 23rd of December, since then wemve had no connection and BT’s unbelievable lack of ability to do anything about it has left my completely gobsmacked. I’ve been told its an area fault, I’ve been told its a property fault, I’ve been told it’ll be fixed in 24 hours, twice. Then wednesday, then I made a formal complaint, this somewhat esculated their attention span, with a call back on Friday (today) after the problem would definitely be fixed, to no avail, now its Friday night and I have to wait until Tuesday. I’ve been told openreach do work the weekend, but for limited reasons, apparently a £60 a month customer for god knows how long doesn’t warrant that sort of attentipn despite being without service for a week. Just unbelievable
- Location
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- Location
- Bath
- Reviewing
- BT
- Date
- 2017-02-08
- Comments
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Speed and reliability poor. Get asked if we wanna renew. Agree after being told we'd get upgraded hub. Details discussed. Weeks later they send same old hub anyway. I ring and spend over 1 hour to customer services, 3 different advisers/departments later. All of this repeating the same stuff - sometimes being contradicted and having to argue/go in circles. Final lady sorts it out quickly, agreeing to send the hub we were promised. We shall see if it is right this time!
I asked about compensation for it taking an hour of my time after their mistake - not possible. Pretty rubbish service considering their mistake has cost me time and stress.
- Location
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- Location
- Cupar
- Reviewing
- BT
- Date
- 2017-01-21
- Comments
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Appalling speed 0.4 - 0.6 at best. Their customer contact email will not recognise the account number given by BT on my account. Thus impossible to register a complaint! Tried telephoning. Get cut off by call centre staff every time after explaining the problem.
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2015-04-01
- Comments
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During the 5 years on BT Broadband We have experienced many problems. If you have a fault with your phoneline expect them to take at least a month so send out 3 clueless engineers to run tests and tell you the phoneline is fine until a smart one comes along and fixes it. If your problem is anything other than a phoneline fault then good luck my friend because I've had unstable/unusable internet for the past 4 months with no end in sight. I think they've sent around 10 engineers to our door and they've just told us that is isn't their problem.
- Location
-
- Location
- Hastings
- Reviewing
- BT
- Date
- 2022-11-24
- Comments
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Appalling customer service, failed to make scheduled calls 7 days in a row.
- Location
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- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2016-02-05
- Comments
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I have bt sport, got a bill of 154.36 when I'm usually 10 pound a month, and when I phoned up they did say they had made a mistake and we're sorry, but I will have to wait 10 working days for a refund! They make a mistake and I'm the one that has to wait for my money that I need!!!
- Location
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- Location
- Huddersfield
- Reviewing
- BT
- Date
- 2016-05-22
- Comments
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I switched from Sky to BT a month ago and deeply regret it! BT`s "Superfast fibre-optic" achieves` a miserly 5.1 Mps broadband speed, despite their advertised speed of 23 Mps (GUARANTEED!) to 52 Mps. This speed is too slow for HD viewing of my chosen channels. BT admits the fault is "At our end . . . ." and are `working on it`. WHAT A RIP-OFF!
- Location
-
- Location
- Reviewing
- BT
- Date
- 2017-03-14
- Comments
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Absolutely terrible !! staff are so rude. Hung up on me when they took out over 100 pound of my bank without a reason!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2016-09-07
- Comments
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Call back service never calls back. You get transferred or they hang up. Accounts are tied to copper landline nobody uses. No technical support is provided. Anything goes wrong and it takes weeks to resolve
- Location
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- Location
- Nottingham
- Reviewing
- BT
- Date
- 2019-10-22
- Comments
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One day the wifi just stopped working. It has been two and a half weeks and it's still not fixed. Their communication is terrible. No one knows what is going on. It has cost me time and money trying to do the job Im paying them to do. Worst broadband.
- Location
-
- Location
- Northumberland
- Reviewing
- BT
- Date
- 2016-01-06
- Comments
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OK until something goes wrong. One of the most frustrating customer service experiences I've ever had. I reported a fault on the 19th December and have received nothing but empty promises since. I was initially told that things would be up and running by the 24th Dec. I rang on the 24th and was told to wait until the 31st. I rang on the 31st and was told the line would be fixed on the 4th Jan. I called on the 4th and was told it would be ready on the 5th. Called on the 5th, told it would be ready today. Have just come off the phone having being told I'll now have to wait until the 8th before they can fob me off again. Same excuses every time. On top of that I still haven't had a call divert put in place that was promised to me on the 4th Jan. I've been a customer with you for years.
- Location
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- Location
- SW London
- Reviewing
- BT
- Date
- 2015-12-06
- Comments
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I've been with BT for longer than I can remember 6 or 7 years I think(since Pipex sold out). Upgraded over that time as new services came available - from regular broadband, to Infinity and now Infinity 2. I have never had a service outage and never had a router problem. YouView box for TV is another matter, but customer service was excellent when needed for that.
Broadband speed has always been consistent and fast, with no noticeable slowdown at any time of day.
I visited this site to check EE reviews as their packages are much cheaper than BT. EE reviews are dreadful and shocked to see BT don't fair much better. Maybe we only get our pens out when seriously miffed, and sit contentedly idle when all is well? As a very happy long term BT customer thought I should buck the trend!
- Location
-
- Location
- DERBY
- Reviewing
- BT
- Date
- 2017-09-12
- Comments
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Poor service and even worse internet speeds. Regret changing from Sky.
- Location
-
- Location
- Camrbridge
- Reviewing
- BT
- Date
- 2021-04-07
- Comments
-
The worst "communications" company ever. Shop elsewhere don't even consider for one second. Not one person I have ever spoke to about BT has anything good to say.
- Location
-
- Location
- Wigan
- Reviewing
- BT
- Date
- 2016-04-22
- Comments
-
Cant describe the frustration , original connection date 07/03/16 now quoting 05/05/16 . Have spent 90 minutes , 25 minutes, 45 minutes, 45 minutes on the phone . The result each time? they hang up . Don't go near them.
- Location
-
- Location
- Oxford
- Reviewing
- BT
- Date
- 2015-10-30
- Comments
-
Please do not use BT if you have any other alternative. Sadly we didn't. BT's customer service is appalling! It's taken us 15 months and literally hundreds of phone calls to get infinity broadband installed in our office. Just one example - on the day the engineer was due to upgrade us to infinity we stayed in the office specially but nobody turned up and we had no communication from BT. They also cut-off our 'normal' broadband service. Customer services told me that due to a 'technical error' the order had got 'stuck' and they couldn't restart our normal broadband service until the next engineer visit. They said they'd call back in 2 hours with the next visit date. They didn't. A week later we got notification of the next engineer visit, 3 weeks later. On that visit the engineer did turn up but said he couldn't restart our broadband because all the information he'd been given about the exchange was wrong and the previous engineer's notes (the one who didn't turn up!) were incomplete. Back to customer services. The woman there had no record of any engineer visits and was almost in tears because Open Reach wouldn't take her calls. So it goes on...
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2023-07-30
- Comments
-
Truly one of the worst customer service experiences I have had with a company. I was an existing customer and they left my family without internet for 3 weeks when I “upgraded” to full fibre. I then had to do all the chasing with over 20 phone calls to try and work out what was going on. And supposedly this has happened to over 12,000 customers so they clearly don’t know what they are doing with this fibre upgrade and it’s a total shambles but they continue to sell it. Everyone I spoke to on the phone told a different story and timescale regarding the internet getting connected and then they started to blame it on “bt wholesale” which supposedly is not directly linked to bt and so they customer service department then washed their hands of it as they couldn’t do anything. Then once we were finally connected I was told it was now an openreach fault and they were to blame and that they would have to compensate me which would take a maximum of 30 days and once again that didn’t happen either. I even emailed their CONSUMER-RESOLUTIONS email address on a number of occasions and got no reply. Avoid this company as they clearly dont care about their customers and have no interest in helping when it’s actually needed. Absolutely useless. On top of all this I haven’t noticed any real improvements in internet speed with the full fibre which I also rate as very poor
- Location
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- Location
- Notting hill
- Reviewing
- BT
- Date
- 2016-02-05
- Comments
-
absolutely appalling service! still not connected after 1 week of trying. Tried to call to sort out and was put in a queue for over 1 hr on the phone.
The worst service i have ever received and would not recommend using this at all
- Location
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- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2014-06-17
- Comments
-
When you compare notes, the BT con-artists use similar tricks; they blame: the socket, the ADSL filter, the telephone, your device, indeed everything possible to avoid fixing their own sub standard, poorly maintained equipment. 50 minutes yesterday spent convincing some Indian bloke that the line was faulty, and I would guess that his diagnostic tool could have indicated that within seconds. Download speed (!) of 0.13 mbps, when we expect to receive 6mbps, and are supposedly supplied with 12 mbps. Now the phone line is very crackly again, and the B T 0.5 wit attempts to persuade me that that my phone is to blame, and offers a new filter. I install a replacement filter; no improvement. The phone line runs along an untrimmed hedge, and is about thirty years old. Two years ago they replaced a short length....
- Location
-
- Location
- Cardiff
- Reviewing
- BT
- Date
- 2021-05-29
- Comments
-
Don't even think about joining BT. Shocking customer service . Stay well clear
- Location
-
- Location
- newtown road awbridge romsey
- Reviewing
- BT
- Date
- 2017-05-06
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.