3,590 Customer Reviews over 90 pages
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- Location
- South Yorkshire
- Reviewing
- BT
- Date
- 2022-04-02
- Comments
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Customer absolutely pants. Because of our present situation with all bills going up’. I contacted them to cancel because of the increase. Told them I couldn’t afford to pay. They just don’t care
- Location
-
- Location
- ashford
- Reviewing
- BT
- Date
- 2020-12-09
- Comments
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Terrible service, fault with broadband and have to wait couple of weeks before they can look at the fault, been told that they don't have to fix the fault within the first 30 days. Would be quicker for me to change broadband suppliers but BT will charge me £200 plus to leave before contract ends.
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2011-07-29
- Comments
-
bt broadband infinity ???
it takes an infinity to get online and then takes an infinity to open a webpage, my average speed 0.2meg and im lucky if it stays connected for more than 15 min at a time, bts excuse the wire from the cabinet to my house is too old and in poor condition, they will replace it if i pay.
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2019-09-11
- Location
-
- Location
- Derby
- Reviewing
- BT
- Date
- 2016-09-15
- Comments
-
60 min wait to speak to their Indian Call Centre resulted in an engineer being booked to assess tv reception fault.
Advised I would be charged £130 if the fault was within the home. No engineer arrived in the 5 hour time slot. No explaination and a further 60 mins on hold trying to re contact the TV support line. This service is truly shocking. Best avoid BT.
- Location
-
- Location
- Carlisle
- Reviewing
- BT
- Date
- 2014-12-11
- Comments
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With a speed of 0.48mbps how can this be viewed as broadband. I was achieving similar speed using dial up many years ago but am now charged significantly more. The use of the term 'up to speed' is a con. The only comment I can make on reliability is that the lights on the hub flash regularly and I lose my connection, such as it is, so at least BT should be able to claim that that at least is reliable.
- Location
-
- Location
- Worcester
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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Absolute joke, rang several times to complain, had several test carried out and told all ok. Obviously myself and family completely in the wrong even though we were ones unable to continually connect to the internet. Had an argument with one representative who said we had never complained and there was no info on our records........really. Call this BT I'd say their their bucket of helfpfulness was MT.
- Location
-
- Location
- Knowsley
- Reviewing
- BT
- Date
- 2018-07-19
- Comments
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Absolute nightmare organisation. No communication between any of the staff and up to 6 calls per day from representatives saying the same things over and over again! I believe they have an automated system which cant be switched off and they can only put notes on their system which, obviously, nobody reads.
Many of the calls can not understand what you are saying which makes it impossible to have a conversation. They just repeat the same thing over and over again.
Quite oblivious to customer service and will blatantly say you are a liar when you explain what the other represented said.
God knows how this company manages to survive - i certainly would never use them again,
- Location
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- Location
- Oldham
- Reviewing
- BT
- Date
- 2022-12-17
- Comments
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Worst company in the world, any industry. Expect loads of add-ons on you bills. I'm actually saving approximately £150 per month.Really bad customer service. See how long it takes to Find a good comment or review about BT. When you leave (out of contact by the way) they'll carry on billing. In my case five months. Bullied me into paying £295 wish I hadn't. Absolute shocking company
STAY WELL CLEAR
BT don't bother saying sorry you had a problem please PM me so we can discuss this. I couldn't give two about the £295 or the £150 per month you stole off me. I'm doing dozens of reviews a day for the rest of my life,
- Location
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- Location
- West sussex
- Reviewing
- BT
- Date
- 2015-06-21
- Comments
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ordered broadband /TV 29th May for activation 4th June received text to say it was cancelled,no explanation and I would be contacted in 2 days which they did, apologised and was told it would be activated 16th June and all activation, delivery fees would be scrapped.my package included extra 20 channels
ie: fox,gold etc, another text informed me I would contacted 18th June 2 days after due activation date,
cancelled again . I contacted BT and after being sent
everywhere finally spoke to a agent in UK i explained
what was happening and he said he could reorder again
but now I would have to pay activation charges and
£10month for extra channels but I said that was not what I was offered and was told if I took the package he would add a complaint and all calls would be checked and if they proved the agent did offer me these they would refund the charges I refused this and now waiting for another call 22nd June ...not going to hold my breath
- Location
-
- Location
- jarrow
- Reviewing
- BT
- Date
- 2015-09-14
- Comments
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Well i reported problem 3 days ago and still wiating on it being repaired its been such a inconvenience ti me carnt live with it anymore looking to change provider as b.t dont treat there customers right
- Location
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- Location
- Stone, Staffs
- Reviewing
- BT
- Date
- 2014-12-31
- Comments
-
I'm getting the impression customer services are hiding/running away from me.
I've been a loyal customer for years for both telephone and broadband.
We have just had fibre band trunked to our village and whilst waiting for the endless failed installation dates I decided to review my contract with BT on the promise that I would be able to upgrade to fibre when it eventually came. It came in November and BT have just slashed the cost accross the Internet. Nowhere does the advert state "excludes existing customers" the usual BT con. When you attempt to order it (on line only) you are asked to enter your land line etc when suddenly the price jumps from £10 to £24. I called BT sales who tried but couldn't explain either.
BT like so many other companies who don't want to contacted make it so difficult for people to email them by putting dreams and reams of smokescreen and diversive links to divert us away from the "email us" links. They lodged a complaint on my behalf and said I would get a follow up call. I've heard nothing. BT provide an appalling customer loyalty programme when it comes to upgrades and renewing contracts. Where are you? Why are you hiding and avoiding me?
When are you going to start treating customer retention as a priority rather than taking advantage of the hassle of migrating to their competitors?
- Location
-
- Location
- Horncastle
- Reviewing
- BT
- Date
- 2016-07-26
- Comments
-
Thought I would try BT infinity,got the bub and set up so it worked even though the signal strength wasn't as good as with just the old hub.I find it keeps crashing with no signal. Tried diagnostics all the things recommended and still it keeps crashing,phoned for technical help and after 30 minutes was told there was a fault at there end and a man was working on it and to wait for four hours or so. I explained that this fault was not just a one day problem but has been ongoing for months only to be told to wait 4 hours and call back. If that is service its no wonder this country is in the mess its in.
- Location
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- Location
- Sunderland
- Reviewing
- BT
- Date
- 2018-03-08
- Comments
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I've never received worst customer service in my life than with this company. Went onto the live chat as I was charged quite considerably more than what I should've been for my bill. So after just under an hour of speaking to 'aditya' male or female who knows? She said let me speak to my supervisor... a few minutes after receiving that message, he/she left the chat. Leaving my problem unsolved and I didn't receive a phone call or email or anything in response. He/she was quite happy to just leave it at that. Undoubtedly the WORST 'customer service' I've ever received. The broadband speed is good ill give them that but apart from that I wouldn't recommend this company to anyone unless you want to be ripped off monthly and be treat appallingly. Disgraceful.
- Location
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- Location
- West Midlands
- Reviewing
- BT
- Date
- 2017-01-21
- Comments
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Only given 1 star because there isn't a zero rating. Appalling service from the outset. I have been shocked that this level of service exits today. Please stay clear of BT.
- Location
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- Location
- Nuneaton
- Reviewing
- BT
- Date
- 2019-04-15
- Comments
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B T are liers they tell you one price which was 34 a month broadband it was always 67 a month customer service is crap they rob off you
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2014-11-13
- Comments
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Completely useless avoid like plague. We arrange to swap to infinity it doesn't work And I work at home so will be billing them for loss of earnings and a refund on time without it. You have to wait a day to book a call to test it BEFORE an engineer gets involved. t.......ers
- Location
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- Location
- Farnham
- Reviewing
- BT
- Date
- 2015-07-15
- Location
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- Location
- Caerphilly
- Reviewing
- BT
- Date
- 2015-07-23
- Comments
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Broadband has never worked the engineer who installed my brand new line left with no working system not knowing why...... BT customer services are a joke - never actually return phone calls - though I have had mysterious silent mobile answer phone messages with no associated phone call- I'm sick of repeating myself and I'm sick of being spoken to like an idiot as if I can't plug in a bleeding hub correctly . They have now cleared my 'fault ' on the online fault tracker ..... I wish ! It all seems like they are cooking their figures for Ofcom ! The public are not that stupid ! I'm so close to just returning the hub etc and telling them to shove their broadband .......if you're thinking of using BT all I can say is DONT!!
- Location
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- Location
- Hertfordshire
- Reviewing
- BT
- Date
- 2017-02-02
- Comments
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Rubbish broadband, router constantly drops out and very expensive compared to other providers. If you have any sense, avoid like the plague! Go elsewhere.
- Location
-
- Location
- Davis
- Reviewing
- BT
- Date
- 2019-01-24
- Comments
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Terrible customer service. I’ve moved to plusnet. So much better.
- Location
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- Location
- Leicestershire
- Reviewing
- BT
- Date
- 2018-06-08
- Comments
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I have had very poor service and have considered moving but reading the comments on here about other providers, it seems the whole industry needs dragging into this century. Have now decided to stay with BT for a while and make a damned nuisance to get my own back for the wasted time and aggravation they have caused me.
- Location
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- Location
- North Devon
- Reviewing
- BT
- Date
- 2016-01-09
- Comments
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Broadband is unreliable, keeps going on & off, when you phone up you are speaking to somebody in India, max speed from my exchange is 8mbps, at the moment I have 0.2mbps. In all not at all happy with BT.
- Location
-
- Location
- herts
- Reviewing
- BT
- Date
- 2015-06-15
- Comments
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advised to upgrade to infinity from basic broadband to get a better speed my system is now slower than before so slow now that my pc is unusable for days at a time keep complaining but get nowhere with bt accept speak to some very nice people in india my advice is steer clear of bt infinity.
- Location
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- Location
- Ormskirk / West Lancashire
- Reviewing
- BT
- Date
- 2015-08-09
- Comments
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Beware of this company, they don't honour their offers..
I switched from TalkTalk to BT in August 2015 after signing up with then on 20th June 2015. The package was for b/b and w/e calls + bt sport free for the duration of the 12 month contract. Now that the football season is here I tried to activate the sport on my pc but nothing happened.
After making several calls to BT and spoken to their chat line I have been told that the deal changed and I now have to pay £5.00 extra per month for the something which was a free gift.
I just got thru talking to a very nasty c/s dept who would not pass me over to a manager or supervisor, had the cheek to ask why I had only just noticed the service was missing and said that the deals were changed in July. I am guessing that the internet offer was only there to get the business.
Disgrace all round
- Location
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- Location
- STAFFORD
- Reviewing
- BT
- Date
- 2020-03-23
- Comments
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Absolutely disgusting customer service. My father died last Wednesday after being in hospital for 7 weeks prior to his death.
Tried to contact BT on Friday to cancel the contract but unable to get through. Today, I managed to fet through, however cancellation will only take affect from today...not when he died.
Just a money grabbing, inferior broadband company.
- Location
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- Location
- dereham norfolk
- Reviewing
- BT
- Date
- 2022-06-26
- Comments
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ive been with this lot for just over a year and have had the worst experience ever. it took them months to sort my broadband out and i mean months and had at least 10 workmen in my home trying to sort my problems out. I was phoning every day for weeks without any joy, really frustrating so they offered to cancel my contract free of charge (wish i had). they finely sorted it and put me on the best rate well apparently £26.99 which i was pay from the start. After about 3 month i noticed it had gone upto £32.00 and before i knew it £38.99 without telling me. I phoned them and they said I'm in a 2 year contract and would have to pay to come out, its an absolute rip off. They now advertise on tv £26.99, be very carful, can't wait to move to a decent honest company, worst experience ever, you have been warned
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2020-10-13
- Comments
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Terrible customer service up to 40 minutes on the phone to get through. Complaints do nothing and got charged for a month that my Internet didn't work.
Will not use again!!
- Location
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- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2021-08-29
- Comments
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Worst customer service I have ever had on the phone for 40 mins and hang up then act like its your fault for not phoning! Absolutely awful company overcharge for rubbish service and make you pay when there is no WiFi
- Location
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- Location
- Stourton
- Reviewing
- BT
- Date
- 2014-11-19
- Location
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- Location
- Cheltenham
- Reviewing
- BT
- Date
- 2017-04-08
- Comments
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Broadband regularly drops out on both streaming tv channels and internet browsing.
Repeatedly talked to BT and nothing is different.
Will pay more and go to Sky next time around.
Pathetic service for 2017, like BT is stuck in 2000.
Inconsistent customer services.
Inconsistent sales team and my service is worse since going through the renewal process.
- Location
-
- Location
- Peterborough
- Reviewing
- BT
- Date
- 2017-03-05
- Comments
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Having been a (overcharged against the market) customer of BT for 20 plus years, my 73 yr old mother has been told it is £30 to leave their broadband and phone service. And absolute disgrace, not in the terms and conditions when she joined, and pathetically explained as one part of BT has to charge another part of BT to disconnect at the exchange. This is effectively restrictive practice. An awful company that treats customers like numbers, not human beings. Avoid them at all costs. Not surprising that ofcom are forcing them to drop line rental prices, they will rip people off for as long as they can without legislation.
- Location
-
- Location
- Castlederg
- Reviewing
- BT
- Date
- 2016-09-05
- Location
-
- Location
- Weymouth
- Reviewing
- BT
- Date
- 2022-02-01
- Comments
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I oder changer phone line from December 2021 to now ( 2-1-2022) keep waiting how good service for bt
- Location
-
- Location
- UK
- Reviewing
- BT
- Date
- 2024-01-25
- Comments
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No wifi all day and set for none tomorrow either, not ideal when you rely on it to work from home. This has happened on multiple occasions too.
- Location
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- Location
- Truro
- Reviewing
- BT
- Date
- 2016-02-09
- Comments
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I made the foolish mistake of switching to BT from my broadband and phone line supplier over 12 mths ago, from the beginning it was a catalogue of errors and hassle. It started with my phone not enabling us to phone out! after hours on an offshore call centre getting nowhere with someone who knew absolutely nothing about BT services & how they worked, and was quick frankly rude!! I gave up after 2 days. My partner eventually found the solution on a forum of disgruntled BT customers!! eventually after 3 mths BT resolved the issue! my broadband speed was pretty useless most of the time and stuck with the contract I pushed on until it was due to expire. I was then shocked to see a debit for over double go out of my bank account with no warning ! Yes right on expiry good old BT with no warning stuck me on a tariff that basically ripped me off for double the amount! no email, no paperwork warning me my contract was due for renewal! I have since switched and surprise surprise BT can now email and write asking me to stay and offering a different contract! i should really contest the last 2 debits taken but I do not have the heart or the courage to try and ring their god awful call centre in India! It is by far the worst I have ever encountered! my advice is stay clear of BT, poor service, no customer care and quick to charge and debit you when without any warning! glad to be rid of their rubbish broadband and phone package!! oh and don't try and complain on their BT homepage or forum! they never respond and ignore you!!
- Location
-
- Location
- hampshire
- Reviewing
- BT
- Date
- 2018-12-10
- Comments
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I though Virgin media was bad but god damn ! BT sucksssssss just like the guy below stated no BT internet and its been 3 weeks that the board band box arrived.
Called emailed chatted about 10-15 times to only get a email of a manger who said ''To help with your query please call BT on : 0800 800 150.
Sorry we cant help on this query.''
Damn need to start listening to reviews !! Virgin medai was bad for me but BT! I didn't even get to try it. sorry im leaving.
- Location
-
- Location
- Bracknell
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
-
Frustrating experience with BT broadband service sales team.
I've been trying to get the broadband service installed for the past 8 months, but it's been a constant struggle. The sales team keeps placing new orders and then cancelling them without any notification. To make matters worse, they even hang up on me during calls. This whole ordeal has seriously impacted my ability to work from my office effectively. The lack of communication and professionalism is extremely frustrating.
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2014-07-15
- Comments
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Bt is slow expensive not reliable dont get it you will be ripped of I had to pay 365.59p for cancellation fee f that I normally pay about £45.00-£60.00
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-08-27
- Comments
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Order BT - Did biggest Mistake of life : Got Call from BT to Pay £50 deposit While knowing my Credit score is much higher than BT Value I Paid £50 ( 2nd mistake).
5 Days Passed Not even Single email confirming my order or status, Everyday after work trying to call BT - hour of hold - disconnected finally (I have life to live - other than BT connection )
They are treating new customer like this cant imagine How they will treat later. Called The number where I paid £50 - Rudely Lady told me I cant answer - our job is to take money , I dont know order status - I will transfer call - after hour on hold finally disconnected.
OVERALL experience - HELL Wanna continue with sky , please cancel my order and Give my £50 back ASAP
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.