4,691 Customer Reviews over 470 pages
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- Location
- Cardiff
- Reviewing
- Virgin Media
- Date
- 2011-02-23
- Comments
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I have had constant problems with my broadband connection and also my tv digital "on demand" service. One or the other services will crash at least once a day. Customer service just blame my poor broadband on my computer (the memory is quite low at only 256mb)ignoring the fact that their digital is also poor.
- Location
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- Location
- South Yokshire
- Reviewing
- Virgin Media
- Date
- 2011-02-22
- Comments
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Virgin Media are so reliable and have free customer service to call direct from your house phone. Always sort out your queries when you call. Very professional and polite.
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2011-02-11
- Comments
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I have been with Virgin Media for some years. I have found the internet reliable enough, however the engineers can be a little hit and miss when you have a problem. Recently I had a complete phone outage the dug up the whole line to my house only to discover it was a faulty connection in the cabinet. Internet connection is as advertised, Virgin Phone is expensive if you have the M package (at least a 10p connection charge) but I use Vonage so no problems there. TV is also ok but the box is buggy around midnight (I assume they are doing upgrades.) While this may sound like a poor Review my grandmother has Talk Talk, my parents Sky and my Aunt BT and it seems no matter what company they are all as bad as each other. So for me it is better to stick to the devil you know.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2011-01-29
- Comments
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Do have a gripe with them. Just the bit concerning unlimited downloads like advertised. Fair use policy is the only answer from them. In My book unlimited means unlimited whatever the small print says. Anything else is, well just limited. A con i call it. Will strangle your download speed all day to if you go over the limit. What is their limit? As virgin will tell you...Black is White... White is Black... Black is White...White is Black
- Location
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- Location
- Wallsend
- Reviewing
- Virgin Media
- Date
- 2011-01-05
- Comments
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promised connection 3rd Nov 2010 not connected then promised 23 Nov 2010 not connected promised 5th December 2010 Company apologised promised compensation not received eventually connected 5th December 1 month late. First 10 days download speeds were lower than upload speeds.Download speeds are still below promised. Only .4km from exchange at this point so disgusted changed to BT promised connection date 23rd December still not connected do I go on.
- Location
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- Location
- Worcester
- Reviewing
- Virgin Media
- Date
- 2010-12-18
- Comments
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After Virgin gave me all their waffle about being the fastest broadband. decided to switch to them at that time was getting 1.5meg speed from Talktalk this was free broadband service. Now pay over £14 a month to virgin to get a speed of just .75 meg dont get coaugth out by Virgin who tie you into a contract and dot deliver the speeds they said they would.
- Location
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- Location
- Midlands [England]
- Reviewing
- Virgin Media
- Date
- 2010-12-13
- Comments
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Very unimpressed of late c/s always was bad, got a bit better with Cable Midlands but then went terrible again with Telewest, they actually improved for a bit but then the dreaded Virgin! got involved, my god what a lash-up....just given up on them after nearly thirty years with cable & know loads of people who have done/are about to do same so a few more honest reviews please?
- Location
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- Location
- Coventry
- Reviewing
- Virgin Media
- Date
- 2010-11-27
- Comments
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I am completely satisfied with VMs service especially now we have 5Mb upload just around the corner. Customer service has always been good. There have never been any outages and speeds are virtually always at or slightly above 50Mb.
Can't wait for 100Mb/10Mb
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2010-11-07
- Comments
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Got the 50mb broadband, its fantastic when it works, I moved from bethere broadband which gave me 15mb which never dropped even in peak times, I got a bit greedy and went for the 50mb with virgin, most unreliable broadband ever I sometimes sit with less than 10mb speeds very annoying when you paying a premium for it. Virgin is advertising 100mb broadband coming soon, why don't they get their current packages to work properly before they launch probably another false unreliable broadband speed.
- Location
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- Location
- Coventry
- Reviewing
- Virgin Media
- Date
- 2010-10-15
- Comments
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I have been completely satisfied with my package and supplier. I have consistently achieved the full 50Mb/1.5Mb down/up speed I am supposed to. There have never been any outages. The supplied wireless 'n' router has provided high broadband speeds throughout my home network. VM should consider a router with gigabit ethernet capabilities now. Also I am looking forward to their 10:1 download/upload ratio. About time too.
Customer services have always come up with answers to technical queries, although sometimes I have had to wait a long time for a response.
The TV service is really good, keeping up to date with new technology and with good deals with Sky.
NB I am currently on VMs 200Mb download trial in Coventry. Your speed tester cannot cope with that speed. Time for you to upgrade especially with 100Mb rolling out any time now.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.