4,691 Customer Reviews over 470 pages
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2009-12-07
- Comments
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Speed is 1/4 of what it should be!
- Location
-
- Location
- RUNCORN
- Reviewing
- Virgin Media
- Date
- 2009-12-05
- Comments
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what customer service?
- Location
-
- Location
- Hatfield
- Reviewing
- Virgin Media
- Date
- 2009-12-04
- Comments
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Virgin cable internet in the Hatfield area is terrible and should be avoided at ALL costs, the d/l speed is awful the majority of the time and the ping to london has been in excess of 8 seconds (once) and regularly exceeds 2 seconds. They have sent engineers to rectify the problem who appear to do nothing. In short, go with another supplier, even if it has to be good ol' reliable copper wired.
- Location
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2009-12-02
- Comments
-
10meg connection. 50kbps after 5pm. Rubbish. I'm thinking of cancelling.
- Location
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- Location
- b
- Reviewing
- Virgin Media
- Date
- 2009-11-28
- Comments
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Reliability poor, Promised upto 20Mb, but still 10Mb. Cust paying more for L package and get same speed as M cust. Indian call centres are a joke. Poor english, lack understanding, read from scripts..... why do they pretend to be called 'David' or 'Simon' ... to make us believe they are in uk? Complete joke.
- Location
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- Location
- stockport
- Reviewing
- Virgin Media
- Date
- 2009-11-27
- Comments
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Average is what I call Virgin Media Broadband. Customer service technical support not that great. whilst reporting a fault they said its been fixed just as my modem went off. they then change their mind and said its a modem fault. I know its not a modem fault (I am a network technician) most of the time the service is stable, a little slower than what I would like. Speed restictions are in place between 5pm and 11pm. when calling them they have automated selection which talks way too much. I would say to anyone thinking of joining them. most of the time its a fair service 80% of the time the other 20% I would say poor but not completey bad.
- Location
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- Location
- blackburn lancashire
- Reviewing
- Virgin Media
- Date
- 2009-11-26
- Comments
-
when speaking to a customer adviser you find you are speaking to somebody abroad they dont seem to understand English and after 20 minutes on the phone i gave up
- Location
-
- Location
- Belfast
- Reviewing
- Virgin Media
- Date
- 2009-11-24
- Comments
-
Brilliant speed and value for money WHEN ITS WORKING! Very unreliable.
- Location
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- Location
- warwickshire
- Reviewing
- Virgin Media
- Date
- 2009-11-23
- Comments
-
supposed to be 20meg download, have not reached that yet in 2 years, very poor ..
- Location
-
- Location
- le2 3ga
- Reviewing
- Virgin Media
- Date
- 2009-11-22
- Comments
-
slow broadband - I'm on 10mB, not a lot I know, but it shouldn't be this slow.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.