4,691 Customer Reviews over 470 pages
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- Location
- west drayton
- Reviewing
- Virgin Media
- Date
- 2009-11-14
- Comments
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not impressed by the speed
- Location
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- Location
- livingston
- Reviewing
- Virgin Media
- Date
- 2009-11-13
- Comments
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it is all about sales with virgin , i have the top 50mb package at 45 pounds on it own and never have had anywher near this speed on avg over 26 weeks my speed was 11mb, virgin unhelpfull staff point out that 50mb is not what was promised at all, it is up to 50, not 50, most expensive but no where near the best, if the drinks industy sold beer in up to a pint but only supplied a pint once in a blue moon no one would buy beer, out and out dishonest
- Location
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- Location
- Kingston,Surrey
- Reviewing
- Virgin Media
- Date
- 2009-11-08
- Comments
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The last couple of months the speed has been consistant but before that it dropped to below 1mb. Oly 1 of the Virgin 'Techs' did any thing but the minimum to help.
- Location
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- Location
- Belfast East
- Reviewing
- Virgin Media
- Date
- 2009-11-08
- Comments
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I am paying for 20mbps. I struggle to get above 6.6. The Modem was replaced 6 months ago and again its messing around. Customer service is automated system with an average of 45minutes hold listening to brain damaging music. When you get through they want your home wired network pulled apart and the modem plugged in directly.
- Location
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- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2009-10-30
- Comments
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I get a max of 49.7Mb out of a 50Mb connection. Customer service has also improved significantly since the old NTL days
- Location
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- Location
- South West
- Reviewing
- Virgin Media
- Date
- 2009-10-29
- Comments
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Speed should be (upto) 10 meg. Speed shown after running test 0.0 meg !!! how bad is that.
- Location
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- Location
- totton , southampton
- Reviewing
- Virgin Media
- Date
- 2009-10-23
- Comments
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i pay for 20mbps but only get from 12 to 15mbps and if its peak time only 6 to 10mbps not good or happy :-(
- Location
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- Location
- stoke-on-trent
- Reviewing
- Virgin Media
- Date
- 2009-10-21
- Comments
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The service is appalling
- Location
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- Location
- Harlow
- Reviewing
- Virgin Media
- Date
- 2009-10-07
- Comments
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Good product. Amazingly poor customer service.... and I mean POOR.
- Location
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- Location
- Cholsey
- Reviewing
- Virgin Media
- Date
- 2009-09-30
- Comments
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The service is unreliable. Every couple of months it is unavailable for extended periods i.e. greater than 6 hours. It is almost impossible to speak to anyone in customer services and normally takes at least 10 minutes before you can get through. When you finally get through all they do is book an engineer which is normally not for another 2 or 3 days by which time the problem has often disappeared. Customer services are never able to tell you what the problem is or when it will be resolved.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.