699 Customer Reviews over 70 pages
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- Location
- Devon
- Reviewing
- NOW Broadband
- Date
- 2019-04-12
- Comments
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Please for the love of god avoid this provider. Since joining in October 2018 the connection has cut of many times. It currently has been off for 2 days and all i get is we can't do anything till an engineer is available. Not just the exuses but imo rude staff on the other end, it felt like I was talking/e mailing to a child. Really wish i didn't rope myself into a 12 month contract. I had no issues with My previous provider regarding connection, I left because they upped the price but if I could go back in time I would of stayed with them. Avoid at all costs!!!!!!!!
- Location
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- Location
- Rutland
- Reviewing
- NOW Broadband
- Date
- 2019-04-03
- Comments
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I have just had to ditch this service after 2 months. The provider I had prior to this delivered as promised and when the wireless signal became an issue sent me a better router. Now broadband was no where near as reliable and despite numerous complaints and escalation to higher levels the only response was sorry there is nothing else we can do. Just speaking to customer service is a 15-20 minute wait. The attitude of now broadband and its staff is tough. If you are thinking of changing to this provider one word DON'T.
- Location
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- Location
- Enfield
- Reviewing
- NOW Broadband
- Date
- 2019-02-11
- Comments
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Broadband is throttled then cut off immediately whenever used for more than 1mb/s (despite claims of no usage caps). Customer service is non existant, contact numbers are near impossible to find and when we found one we were charged £60 on our next phone bill. Live chat 'conveniently' doesn't let you log in whenever there is a problem. Even if you do manage to get through to someone their "troubleshooting" consists of unplugging and restarting your router over and over again until they throw up their hands and call an engineer (within 3-5days) to do the exact same until they finally even think to look into it at their end. If you want to end your contract early you can either cancel and pay nearly the rest of your monthly payments up front or call them up and no doubt be charged the same amount, if not more, in your phone bill. Don't let yourself be trapped in this scam.
- Location
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- Location
- Ascot
- Reviewing
- NOW Broadband
- Date
- 2019-02-10
- Comments
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Now TV is a joke the speeds sold are half if lucky. They are a joke of a company. Advertise 62 meg speeds and they think it is normal to get 30. DO NOT DO BUSINESS with these Sharks
- Location
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- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2019-02-04
- Comments
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Broadband cuts out regularly. You can only contact them through live chat which is not easy to find. Ironically their staff seem to have great difficulty reading & answering questions. When you ask them to actually answer the question(s), they will just end the chat without warning. I very much regret signing up with them.
- Location
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- Location
- Huddersfield
- Reviewing
- NOW Broadband
- Date
- 2019-02-04
- Comments
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Changed from BT to NOW tv for fibre broadband & phone only. Less than half the price I was paying to BT and that wasn't even fibre. I am getting faster broadband at a cheaper price and phone calls included. OK there has been the odd break in broadband but only for a few minutes hence 4 stars. I'm happy.
- Location
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- Location
- Kings Lynn
- Reviewing
- NOW Broadband
- Date
- 2019-01-07
- Comments
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so far so good (three weeks), switched from origin (different review), during sign up estimated speed was 4-8Mb/s (due to line), after 10 days (settling) period speed was just below 4Mb/s and going off once a day.
I spoke with customer services and after a few line checks an appointment was made for an engineer.
BT engineer visit next day - changed master socket, checked wiring, got the line reset - instant 7.5Mb/s and has been stable since. Pleased so far.
- Location
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- Location
- Nottingham
- Reviewing
- NOW Broadband
- Date
- 2018-12-25
- Comments
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DO NOT GO WITH THIS COMPANY !!
Terrible terrible internet speed
Always popping on and off
We get 11 Kbps when they say it’s suspose to be 76 mbps
Do not go with this awful broadband biggest mistake you will ever make if I could give it half a star I would
- Location
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- Location
- Kilmarnock
- Reviewing
- NOW Broadband
- Date
- 2018-12-22
- Comments
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Saving loads of money plus free calls and no line rental costs . Amazing streaming too on my I pad phone and tv all on standard adsl x. Your laughing. When problems occur they have been sorted. Customer service is eccelent.
- Location
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- Location
- North Yorks
- Reviewing
- NOW Broadband
- Date
- 2018-12-14
- Comments
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I was a bit concerned have read some of the reviews but my experience has been fine. Cutover went well with the Now router service up straight after the old service died at 1200 on cutover date. No experience of he billing cycle as yet
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.