699 Customer Reviews over 70 pages
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- Location
- Kilmarnock
- Reviewing
- NOW Broadband
- Date
- 2018-12-12
- Comments
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Going from Virgin was a risk but it am on brilliant broadband after a few teething problems caused by old line connections getting great typical speed and streaming now tv , can use I pad for movies etc good home reception and saving money . I have wasted a lot of cash on fast fibre I didn’t need. So goodbye Virgin. I highly recommend now broadband I guess others have been unlucky . Don’t hesitate to join or switch .
- Location
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- Location
- Angel
- Reviewing
- NOW Broadband
- Date
- 2018-12-06
- Comments
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Disgusting. Don't care about customers at all. Been trying to get internet installed since September and it's now December. Moving to another company. What a waste of time!
- Location
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- Location
- leicester
- Reviewing
- NOW Broadband
- Date
- 2018-12-04
- Comments
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bloody awful bunch. they say they will install you on x, call you to cancel, make you wait, don't contact you, you call them, wait for 40 mins to get through ,they say there's nothing you can do, wait some more ... honestly they couldn't give a toss about their customers.
- Location
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- Location
- Chesterfield
- Reviewing
- NOW Broadband
- Date
- 2018-12-02
- Comments
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If you're looking at NowTV broadband and you're thinking that it's just Sky with a different badge...think again.
They have the worst customer service of any company that I've ever dealt with. If nothing at all goes wrong you might be fine, but if you need help with something you're going to suffer huge frustrations.
For me, the issue was constant issues with my payment details. There is a fault on their system that meant they couldn't seem to keep the details on the account, they kept being wiped off. This resulted in harrassing emails telling me i was overdue payments and having my broadband cut off at one point.
The crazy thing is, whenever they tried to take payments from my account they were able to with no problems what so ever, but for some reason their system just kept deleting my details.
It's hard to explain in a short space of text how dissatisfied I have been with them, so I'll just leave it with this: 4 months into my contract I'm paying £125 to leave early. They're just not worth the ongoing frustrations.
- Location
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- Location
- west midlands
- Reviewing
- NOW Broadband
- Date
- 2018-11-21
- Comments
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signed up and excellent communication bordering on harassment for a few weeks leading up until installation day , apparently there was an issue with the socket for fibre broadband in the main signal box up the road even though he was an enginear he admited he has no idea what to do so the engineer said i will still get broadband but at a lower speed - LIES! no communication from now tv as soon as things went wrong . rang helpline and told we will answer ur call in under 5 minutes - LIES! actually had a wait of 15 . spoke to a northern irish gentleman eventually that was totally uninterested in the situation bordering on being rude saying i would receive a call from the back office team within 72 hours -LIES! after speaking again to someone today who was actually really pleasant i was informed they will not actually call u they will just send u an email in 3 days time .- LIes! the helpful rep today actually said the account is up for review in 4 days not 3 ! essentially if something goes wrong u are left hanging with very poor communication and them passing the buck to bt openreach or there back office team that u cant actually talk too! . i saw the price and thought its owned by sky so must be decent but up until this point have had a terrible experience with very little communication probably because i havent paid my monthly bill yet so they dont care. im sure some people have had a good experience but read the majority of the reviews this honestly is a very poor company with very poorly trained teams in charge .oh and one last thing i signed up for 25 pound a month fibre broadband which included line rental and free any time calls . guess what ? they still intend to charge me 8.40 for line rental even though no where in there 25 contract do they mention this of being a possibility of that exact price . even better than that there line rental is 7.99 so why would i be paying 8.40 ? i asked the call centre gentleman at first contact and he could not answer and adamant i am liable for this charge . i informed him ive read all 25 pages of my contract and perhaps he should read one of his company's contracts before making false legal statements . ive got no doubt someone somewhere will take legal action against this company at some point as its seems it is built on deceit . am i a disgruntled customer ? absolutely ! is everything i said true ? absolutely . use at your own risk ! and definitely do not switch provider until these jokers actually get things up and running or u will be left without internet like me with no idea when or if it will be resolved 1 shocking experience hopefully i hope u`ve read this review before signing up . i wished id checked the boundless amounts of bad reviews before i did !
- Location
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- Location
- Dundee
- Reviewing
- NOW Broadband
- Date
- 2018-11-21
- Comments
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Read a lot of bad reviews on this site so was a bit worried because I had already ordered a switch. This is not the first time I have switched providers over the years so I expected a loss of phone and internet for a few hours. 9am this morning, switched over, no interruption to service and getting max speed. Early days yet but happy customer.
- Location
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- Location
- Liverpool
- Reviewing
- NOW Broadband
- Date
- 2018-11-18
- Comments
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Fantastic..
Openreach Engineer turned up on time and worked cleanly and effectively fitting our new master socket and everything was up and running within the hour. Speed and Reliability.. mmm.. well we’re no experts on these things but despite speedtest sayjng we have a slower connection its actually more stable and reliable than our previous 100mg Virgin Broadband.
Overall i’m very impressed, speed and reliability os very good, communications were slick and efficient by text and email.
Positives
Half Price of Virgin Media
More Reliable
Easier to switch between ADSL providers.
Kept Phone Number previous supplied by Virgin Canle.
Negatives
-Now Router only has 2 Ethernet Ports, Virgin had 4, don’t need them for now but ..
-Caller Display is not standard on phone service, took one free call and service is free when requested within 10 mins.
- Location
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- Location
- MANCHESTER
- Reviewing
- NOW Broadband
- Date
- 2018-11-10
- Comments
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MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
- Location
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- Location
- Tadworth surrey
- Reviewing
- NOW Broadband
- Date
- 2018-11-05
- Location
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- Location
- Newcastle
- Reviewing
- NOW Broadband
- Date
- 2018-11-01
- Comments
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We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.