699 Customer Reviews over 70 pages

• Reviewer

  AR

  Location

  Leeds

  Reviewing

  NOW Broadband

  Date

  2018-08-28

  Comments

  To all Now TV customers please note Now TV is owned by SKY TV!.

• Reviewer

  David kyle

  Location

  N.ireland

  Reviewing

  NOW Broadband

  Date

  2018-08-22

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star

  Comments

  Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
  Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
  75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.

• Reviewer

  Dolly styles

  Location

  durham

  Reviewing

  NOW Broadband

  Date

  2018-08-21

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers.

• Reviewer

  Alan

  Location

  Aberdeenshire

  Reviewing

  NOW Broadband

  Date

  2018-08-17

  Comments

  AVOID, AVOID, AVOID, AVOID, AVOID
  This really is a truly awful Internet service provider. When I contacted Customer Services I was put to 3 different advisers and had to explain 3 different times the same issue. They deny all responsibility and do everything they can to avoid a resolve. I have never ever came across such poor customer services, they try and pass the burden of blame elsewhere. One of the best excuses I had when trying to resolve the issue was that I am using the wrong web browser (even though I had tried Microsoft edge, Google Chrome, Internet Explorer & Safari) so I was told to download Firefox and this what definitely, without a shadow of a doubt resolve the problem. Guess what, even after following their advice to the letter it still did not resolve the issue.
  I cancelled account and am now out of pocket.
  This really is the worst provider I have unluckily had the misfortune to subscribe too. Do not be drawn if by any special offers you see on any comparison website, spend a fraction more on another provider if you have to as it will be worth it and you will save money in long run. If I could've gave it negative stars I would've.
  AVOID, AVOID, AVOID, AVOID, AVOID,AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID

• Reviewer

  Dolly styles

  Location

  durham

  Reviewing

  NOW Broadband

  Date

  2018-08-17

  Ratings

  • Satisfaction
    1 star

  Comments

  Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.

• Reviewer

  Steven Mackay

  Location

  Scotland

  Reviewing

  NOW Broadband

  Date

  2018-08-14

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star

  Comments

  Failed to supply purchased router. Switch went ahead away so no access to broadband until replacement sent.irish call centre less than helpful verging on contemptuous. Refuse to supply details so that I can use my own router in the short term and we don't even switch until tomorrow. Terrible start, terrible customer service, terrible mistake. Once up and running again first Google search will be for another more professional provider than these bunch whom I suspect are operating out of a caravan!

• Reviewer

  Matthew

  Location

  Romsey

  Reviewing

  NOW Broadband

  Date

  2018-08-14

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Absolutely diabolical. Terrible service, no communication. The left hand doesn't know the right exists.
  Seriously don't change to this provider. I feel like I am going to implode and they haven't even set my broadband up yet. I can't begin to explain the problems I've had and we are not even switched yet. I am trying desperately to make sure we don't get switched. Please don't make the same mistake we have. Steer well clear.

• Reviewer

  Bil

  Location

  Watford

  Reviewing

  NOW Broadband

  Date

  2018-08-12

  Comments

  Thnaks to all the reviews above. I was just considering getting a NOW broadband but after rerading all of the above Im going to Sky. Just lost a customer.

• Reviewer

  Chris

  Location

  Enfield

  Reviewing

  NOW Broadband

  Date

  2018-07-25

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Truly poor service as I ordered the broadband only package. The router drops aout and reboots numerous times a day and I have yet to watch anything where it does not buffer. Bought a wifi booster to cover the 6 paces from the router to my laptop and yes you guessed it same problem. Spoke for two hours yesterday to customer service who had me dismantling the sockets on the wall and of course it dropped out again and spoke to 3 different polite people but ended up back where I started. I tether this laptop to my phone so I can write this review as I know the router will drop out before I have finished. I guess you should not get your expectations too high when you buy a package from nowtv and I truly wish I was one of the customers who everything works for...but I see they are few. Pay the extra and go to another company as this is the bottom end of the market for a product. Shame

• Reviewer

  Marie McCarthy

  Location

  Leamington Spa

  Reviewing

  NOW Broadband

  Date

  2018-07-20

  Ratings

  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars

  Comments

  So far I'm very disappointed with capabilities of Now broadband service.
  I already had a "Nowtv" box and thought it would work really well with Now broadband, it does not. The box performance is very slow compared to previous broadband supplier which surprised me.
  I'm having trouble even getting in touch with Now broadband, beginning to wish I'd never changed

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.