Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2698 customer ratings since 2021-08-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    Ealing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Really poor customer service. Make it extremely hard to cancel.

    Fast speeds but not worth the hassle.
  • Reviewer
    Location
    West midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    It never works. Always just crashes. When it does work (which is extremely rarely) the speed is decent but that’s all that they have going for them. I recommend going for a different provider with slower speed and that is CHEAPER as virgin is extremely unreliable and really annoying.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I using the 500mb/s plan. Last Monday (30/05/2022) my router break down then I use the apps booked the appointment at Saturday (04/06/2022). I was waiting hold day Saturday but no show. When I check the appointment by the apps. My appointment is cancelled! I call to the customer service try to know what happen is it. They tell me they don't know! So they let me to book an appointment one more time in Thursday(09/06/2022).
    When I check the appointment by the apps and website at Monday! They cancel my appointment again! I call to customer service I only have the same answer from them! Ok~ I book one more time in Friday (10/06/2022)! Then fxxking funny is when I check in the Tuesday morning, that appointment is cancelled again! What is the **** service they have? I call to them again, this time they give me an answer is, the engineer will send a SMS to me to confirm the appointment but they used the wrong mobile number to send so at the end they cancel it. But when I question to them why they using a wrong contact number in my account? I'm keep using my number over 10years haven't change and I check my Virgin account in the same time. I find the contact number in my account nothing wrong. At the end that customer service (Jausar) haven't give me any satisfactory answer and the sound like so fxxking funny to ask me did I still want to book the appointment to fix my router in Saturday(11/06/2022) or not!
    Ok~ I lost coz I need the broadband back! But I'm very angry with thier service! I 100% is going to other broadband company like BT! Then I'll never go back to use this company any service!


    500mbs plan but download speed less then 100mbs! Upload only 30-45mbs! This is the speed!

    If you need to call to their customer service you must turn on the record by your phone to record all what they promise or anything. If you have anything problems like me. This can proof what you got from their services.
  • Reviewer
    Location
    Herts
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Wifi frequently cuts out. Virgin will charge £40 if no fault found, but as its intermittent, that relies on the technician working out the issue whilst they visit. Customer support slow to respond
  • Reviewer
    Location
    Northampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    In our area its the highest speed available but when it comes to issues with internet or renewing/cancelling the contract then VM does not want to speak to you or call back to discuss. I have tried on different days and times to speak to VM waiting up to 48mins but not had any luck. as a last option will cancel my direct debit.
  • Reviewer
    Location
    Richmond
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID TERRIBLE WIFI EVER
    I left sky broadband as virgin broadband promised me 1000mb . I signed up to there maximin package . there I was told you only get that speed when you are hard wired in not on wifi. this is the worst broadband I've ever had . Do not be fooled by virgin speed promise the wifi doesn't work . its worse than dialup like going back in time .
  • Reviewer
    Location
    Swindon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible customer service for the entire time I'm with them (including disregarding several complaints). Then when I left them they overcharged me by two days.
  • Reviewer
    Location
    Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Fairly reliable broadband and quite fast. Goes down 5 or 6 times per year that I know of without explaination, but not the end of the world. My main gripe with Virgin Media is the constant price increases. They’ve crept my bill up from £22 per month, up to £47.50 per month, while still offering the £22 service to new customers (may be £24 now). I’ve just canceled with them and I’m going to try another provider.
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Service is good but conditions are awful. Speed downgrade or contract cancellation requires 1 month notice even if it's after the ending of the current contract. The only way to negotiate a lower price is to arrange disconnecting from them. Ending contract early may trigger a fee of £240. Where's the fiber competition in my area?
  • Reviewer
    Location
    Leeds,West Yorkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When it works good. Get an a fault, for example spotty connection and after months still no b#@### good. Customer service thinks if they ask the same questions and do the same 'adjustments' they will get a different result. And complaints dept. take at least 1 month between emails
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No WiFi yet again for the whole day. Not even worth ringing customer services as nothing change. Time to look for another provider.
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Comments
    Wouldn’t recommend absolutely useless, be told that someone will come out between 08-1:00 to take away the outside leads because we opted out of the contract and apparently no one can come out now because we opted out… if you go with virgin be prepared to get no help and false statements!
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Virgin media keeps increasing our broadband prices after 5 years of using their service. We used to pay £26 a month just for broadband. Its now £48 a month after 5 years using their service . When I called the customer service, the advisor couple of times said that she would look in to my account and then disconnected my call after long wait and explaining the reasons. Very unprofessional. Avoid them at any cost.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service and cancellation team are utter trash. I have called 3 times to cancel their subscription far beyond the expiry of my contract as I have moved to another company. They have failed to cancel my contract 3 times even after receiving emails of cancellation as I am still getting emails of monthly payments that I now apparently for 3 months after cancellation. I'm not using your damn service and it's been cancelled with email confirmation. How am I still being charged monthly???
  • Reviewer
    Location
    Shefford, beds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    awful , awful.
    No range, poor quality modem and staff don’t know what’s happening.
    I’ve given up and going to Zen.
    Virgin good speed but in use no faster than 67mps from BT
  • Reviewer
    Location
    Ashton-Under-Lyne
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company should be banned in uk, this is most ever worst broadband service provider in uk, i have ordered broadband service for my new computer shop business where cant open shop without internet service but they laid me down big time, they have taken advanced 3 months money from my business account but never installed broadband or gave internet connection, they gave 4 different installation date in waiting 2 months since i placed order but never turned up, even no update. Every time i need to call for update, never had that much bad experience like virgin media is doing with me. Because of their not doing broadband installation, i could not even open my computer shop yet, i already lost out my 2 months shop rent + my sales. I am going to take them in court, they are responsible for my all financial business loss so far and they have to pay back my losses. A totally ignorant service provider, a cheater and dodgy company, so be aware all !!!!!!!
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Daughter in a student house, trying to revise along with the others. Wi-Fi drops out all the time and is out for hours/days. Customer care asked several questions a normal person would not know the answer too. If not a box problem then 150.00 charge. Rebooted etc and still not worked and followed the fault finding instructions so assume it is the box. Would never use virgin media again. Most unhelpful in all departments
  • Reviewer
    Location
    Gloucester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    This is the worst company in the world to use. Shocking sales tactics. The broadband is only ok if you paying the most expensive package. I tried to leave and ended up being told to try this package for a week to see if it improved. I tried to leave again after a week but they said I was now past the cancellation period. Tricked me into going past the cancellation period. I’d do anything to get rid of this rubbish and this shocking company. Next step is the ombudsman service.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The virgin media installation process is very poorly established and they do not correctly share details if there is a delay and keep pushing dates a day before without continuous updates.
    Their speed might be good after installation but until installation they have Very poor and slow pre-installation checks process and updates, thus harassing clients.
  • Reviewer
    Location
    Brentford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Horrible Horrible Horrible service, that was the most most most disappointing service ever. They lied about everything. Lie after lie. Next week I’m going to the court to sue them. That was the most disgusting money stealing that I have ever seen. Horrible, Horrible HORRIBLE service. I am disgusted by you all guys. Liers abs robbers. Go to hell
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    ***Please avoid at all costs***
    The speed and reliability are OK, but the customer service is truly dreadful. You'll get your deal and then 18 months later you'll have the worst possible experience trying to renew, and you will end up paying a lot more. Please read the other reviews. This is the the first complaint I've ever written online, but I've been trying to get through to them for about 3 weeks now, and when I finally do get through, I just go around in circles trying to get a decent new contract sorted.
    Please avoid, there are many more suppliers that offer better customer services. I deal with many broadband connections for my customers, and no others are as bad as Virgin.
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Had an issue with bt sport with tyson fury vs dillain whyte boxing fight. I paid nearly £25 and hadnt been able to watch over an hour an half of the fights, which I had money on under cards. I called customer service and was advised I will not be billed to watch the fight due to this issue, however I have had a bill today saying I have been charged for this boxing fight even though I was told I wouldn't be! My bill has hit £117 I think this unacceptable when I was told I would NOT be charged for this as I couldn't watch the first hour and half of the events! Speed reliable but services expensive and the price creeps up constantly and staff seem to lie about charges just to charge you anyway. I'm now ending my contract this month and I have been a reliable customer for 2 years now. They don't look after existing customers it's all a scam and the price goes up in contract to. I was paying 50 odd pounds a month now 63 (same service) now I'm out of contract 83 ?! All I ever use is the WiFi and I get stung for a TV package of rubbish repeat freeviee channels. Its basic and a con. Wouldn't recommend virgin
  • Reviewer
    Location
    Darlington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely Appalling customer service on trying to renew a broadband deal. Two phone calls lasting approx 1 hr and cut off at least 3 times. Eventually put through to a "retention" team and agreed a price. I told them I would ring them back after working out my finances, only to be told that there was no record of that call and that the package would cost £10 more than agreed.
    AVOID Virgin Media at all costs - they are rip off merchants and the most unprofessional company I have ever dealt with.
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    What more is there to be said about Virgin Media, the WORST TELECOMS COMPANY on Earth !
    Never again will I use their service, total rip-off at £79 a month for a renewal. I just signed up to 5G from Three and every device in the house, 27 devices, is working at full speed without any problems, the cost £21 unlimited data, beat that Virgin.
  • Reviewer
    Location
    Hove
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    AFTER 10 YEARS My bill suddenly jumped to £52pm. Called customer services and after being put onhold for 40mins and forced endure an increasing level of incompetence I decided to leave. Bye bye virgin and hello BT
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Got a problem with your Virgin Broadband. Forget about it. Absolutely forget about ever getting through to this modern day criminal corporation.

    Virgin has made it physically impossible to get through to anyone. Nobody will have the mental resolve to get through the hour long or so wait on their annoying trash music phoneline, and if you do, you will simply greeted by somebody in a far off call centre trying to upsell you on to a more expensive package rather than solve your issue. Nice work Virgin, absolute perfection in shafting the customer in favour of your bottom line. Expect this from the likes of talk talk, but not from you. Terrible.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I would happily give zero stars, in every way for everything.
    My late mother had virgin and she unfortunately passed away in December. I call to notify them in January and was given two options. Either carry on with her existing contract OR become a “New Customer”. As she was a long standing customer she managed to secure a very good package deal. So I agreed to continue under those terms and gave over my bank details.
    However it has been anything but a smooth ride.
    Having to make contact, on average; monthly, as the direct debit amount was not correct and/or services not working.
    This came to ahead in March 22 when I received a bill for double the agreed amount. I called and was informed that the amount to be debited from my account was not that amount, this was showing as they had not made a manual credit adjustment in time.
    Direct debit date comes around and they take that larger amount.
    I called again and demanded my money back. I was directed to make an Indemnity claim at the bank, which I did.
    Then in April I received a bill with an even larger balance.
    I was persuaded by a virgin media sales rep that all my problems would go away if I took out a new package as I wasn’t actually on a contract - which incurs a charge, there was no direct debit set up - which incurs another fee.
    So I set up as a new customer and there was a very detailed conversation about amounts to be paid and credits and account closures.
    Suffice to say I sought another provider and had them come and install actual fibre to my property, not a glorified broadband speed.
    To then be told that it’s virgins standard procedure to charge a month in advance.
    This was never outlined to me at all during an hours telephone conversation.
    So I called to close everything down. And even though I’m not in contract, or at this point, even using their service (every virgin piece of equipment was unplugged and set to the side) and that I would need to arrange for their equipment to be sent back or they are going to charge me £65.00.
    Cut to now. Having spent 36 hours in their chat queue and it is only now that o have managed to get a complaint officially raised.
    I am now left with a motorways length of cable at my house which is draped through my guttering, stuffed under hedges and worse - a tripping hazard as pointed out by the new providers independent regional installation team. No wonder the service was so shoddy it was never installed properly.
    I will never have any Virgin Media product in my house again. And now they have merged with O2 - with whom my family have been loyal customers for years. We are also in the process of switching all mobile contracts and services to another provider. I will now actively discourage people to sign up with virgin media and I will leave negative reviews at any given opportunity so that people are aware just how this disgraceful and inept this organisation is.
    BEWARE of virgin media. They are quick to take your money and make their demand for it. But if you have a problem or complaint you will passed from pillar to post and heaven forbid you suffer a bereavement.
    And here is the real kicker ladies and gentleman - after all said and done. They are insisting that once the closure is complete I will still owe them £40.odd.
  • Reviewer
    Location
    Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Speechless.
    Virgin Media are in breech of contract, they cancelled our services without our consent because someone else has managed to create an account using our address. Possible fraudulent activity. 30+ phone calls to all their different call centres. Letters sent. SAR's requested. 6 weeks with no internet or TV services. Early disconnection fee charged - £180+. Complaints made and not recorded or actioned. The UK customer service rep today was SO rude to me, and was actually the worst and least progressional and most manipulative person I have ever dealt with in my life.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Terrible customer service - for the entire 18 months of my broadband contract my bill was higher than what had been agreed. I would have to contact customer services each morning th to complain, be given assurance by the agent that it would be resolved by next month the bill, then next mo th nothing would have changed and I’d have to contact them again.

    They refuse to open up a formal complaint, which I’m pretty sure is illegal. You can’t complain to Ofgem as they won’t deal with individual cases, so you are stuck with this for the remainder of your contract.

    Do yourself a favour and choose a different broadband provider with a company that actually cares about their customers.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No real issues with the service, but very disappointed about how they treat customers. My contract was nearly up so I rang 3 weeks before the contract ended and signed up to a new contract for 18th months. Should have been a smooth process, but some smarmy sounding a-hole seemed to take pleasure in telling me I didn't give them 30 days notice, so my bill sky rockets up before the new contract kicks in. What a scummy way to treat loyal customers who are choosing to stay with them.
  • Reviewer
    Location
    Chelmsford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Customer service is utterly hopeless. I cannot get a response from them about anything in less than a 40 minute phone call. They are expensive. They take loyal customers for fools by offering new customers deal at half the price.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company/broadband ever. Avoid at any cost. Trust me they will rip you off!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Comments
    Virgin media is very unreliable. I can’t remember the last time we didn’t have problems. I’m currently trying to do work but haven’t been able to do any as my internet isn’t working!!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Actualy for the speed and its reliability cant complaint much as its been always solid.
    The customer service on the other hans doesnt exist. You need to wait 30min to be heard on the phone and then their service desk is the most useles on earth. Ive been with virgin for some od 8-9 years and i had enough of them. The contract i sign with them they constantly charge more and more. They dont give deals to people who use the Virgin networ already, that they give to new customers, wtf is that ? Quit and look for alternatives
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ###Avoid at all costs###

    This company is robbing people after changing my location they automatically decided to extend my contract and change my package without my acknowledgement before moving house I gave them three locations and they do they told me we cannot provide fibre broadband so can I end my contract now you still have to pay for your contract I finally found a property which I can provide fibre broadband and I’ve changed my contract without my acknowledgement from £28 to £52 Who pays that amount for broadband nowadays fck joke.

    I cannot believe this is how virgin media does business i’ve been arguing for the past of one of years to resolve this they keep telling me yes we have Applied the discount back to account every month I’m just getting the same amount of built over and over again
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of the worst company you can be in contract with cause if you do they start charging whatever they want. If you don’t want to go skint with their prices choose any other broadband. Oh and service is so sh**it that it doesn’t work in the same room as the router. Worst customer service and poorly speaking staff. Avoid please avoid I can’t give minus 1 start otherwise I would.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    This is the worst experience i have had dealing with a company. It is impossible to get hold of anybody. They blatantly don't employ enough staff and have decided that frustrated customers is worth the extra profit.
    If you can avoid using them do. Absolutely awful.
  • Reviewer
    Location
    Guildford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The technical support is useless, we had to explain to them how DNS worked. All they tried to do is sell us a more expensive package as if that would solve a DNS issue with their hub.
    Tried to cancel and it took 16 hours of people trying to sell us rubbish we don't want or need when all they had to do was cancel our out of contract account. Absolutely focus on profit over customer satisfaction.

    Lastly although the download speed is 20mg faster than others you pay double for that and the ping time and upload speed are much worse. It's a con.

    Avoid at all costs.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet more often than not doesn't work. We spent the last few months with the internet speeds at 150-200kbps instead of the 200mb we were paying for. That's almost a thousand times too slow! Now it's completely down and both my mum and I work from home so are stuck. Disgraceful service
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The customer service is so bad it caused me to leave

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.